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HomeMy WebLinkAboutCouncil Information Memorandum 01-10-2019CITY OF PLYMOUTH COUNCIL INFO MEMO January 10, 2019 EVENTS / MEETINGS Planning Commission Agenda for January 16 .................................................... Page 2 Official City Meeting Calendars .................................................................... Page 3 Tentative List of Agenda Items ..................................................................... Page 6 CORRESPONDENCE Belgian Waffle Breakfast Set for January 27 ..................................................... Page 7 Rezoning PUD General Plan and Preliminary Plat for Westin Ridge (2018078) .............. Page 8 REPORTS & OTHER ARTICLES OF INTEREST Philips Buys Boston Sci Building in Plymouth ................................................... Page 10 Volunteer Satisfaction Survey Final Report..................................................... Page 11 Page 2 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 MARTIN LUTHER KING JR. BIRTHDAY CITY OFFICES CLOSED 22 23 24 25 26 27 28 29 30 31 January 2019 3400 Plymouth Boulevard Plymouth, MN 55447 OFFICIAL CITY CALENDAR Phone: 763-509-5000 Fax: 763-509-5060 7:00 PM PARK & REC ADVISORY COMMISSION MEETING Council Chambers SUN TUES MON WED THUR FRI SAT CHANGES ARE NOTED IN RED 5:30 PM SPECIAL COUNCIL MEETING Goals & Legislative Priorities for 2019 Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers 7:00 PM PLANNING COMMISSION MEETING Council Chambers 7:00 PM ENVIRONMENTAL QUALITY COMMITTEE MEETING Medicine Lake Room 7:00 PM HOUSING AND REDEVELOPMENT AUTHORITY MEETING Parkers Lake Room NEW YEAR’S DAY CITY OFFICES CLOSED 7:00 PM SPECIAL COUNCIL MEETING Meeting with Legislative Delegation Medicine Lake Room 6:00 PM CLOSED COUNCIL MEETING Discuss Labor Negotiations Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers Page 3 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 SUN TUES MON WED THUR FRI SAT February 2019 3400 Plymouth Boulevard Plymouth, MN 55447 OFFICIAL CITY CALENDAR Phone: 763-509-5000 Fax: 763-509-5060 7:00 PM PLANNING COMMISSION MEETING Council Chambers 7:00 PM ENVIRONMENTAL QUALITY COMMITTEE MEETING Medicine Lake Room 5:30 PM SPECIAL COUNCIL MEETING Discuss Plymouth Creek Expansion Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers 5:30 PM SPECIAL COUNCIL MEETING County Road 47 Discussion Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers PRESIDENTS DAY CITY OFFICES CLOSED 7:00 PM PLANNING COMMISSION MEETING Council Chambers 7:00 PM PARK & REC ADVISORY COMMISSION MEETING Council Chambers 7:00 PM HOUSING AND REDEVELOPMENT AUTHORITY MEETING Medicine Lake Room 3:00 PM - 7:00 PM Fire & Ice Festival Parkers Lake Park Page 4 SUN MON TUE WED THU FRI SAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 7:00 PM PLANNING COMMISSION MEETING Council Chambers 21 22 23 24 25 26 27 28 29 30 March 2019 3400 Plymouth Boulevard Plymouth, MN 55447 OFFICIAL CITY CALENDAR Phone: 763-509-5000 Fax: 763-509-5060 7:00 PM PLANNING COMMISSION MEETING Council Chambers 7:00 PM ENVIRONMENTAL QUALITY COMMITTEE MEETING Medicine Lake Room 5:30 PM SPECIAL COUNCIL MEETING Board and Commission Recognition Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers SUN TUES MON WED THUR FRI SAT 5:30 PM SPECIAL COUNCIL MEETING Discuss Boards and Commissions Medicine Lake Room 7:00 PM REGULAR COUNCIL MEETING Council Chambers 31 7:00 PM HOUSING AND REDEVELOPMENT AUTHORITY MEETING Parkers Lake Room 7:00 PM PARK & REC ADVISORY COMMISSION MEETING Council Chambers Page 5 Tentative Schedule for City Council Agenda Items January 22, Closed Session, 5:30 p.m. Medicine Lake Room • Discuss labor negotiations January 22, Regular, 7:00 p.m. Council Chambers • Announce Fire & Ice on February 2 • Accept streets for continual maintenance for Brynwood 3rd Addition (2015095) • Approve renovation project for the Zachary Playfield playground • Approve application from the Wayzata Youth Hockey Association to conduct off-site gambling at an event at the Plymouth Ice Center on March 8-9 February 12, Special, 5:30 p.m. Medicine Lake Room • Discuss Plymouth Creek Center expansion February 12, Regular, 7:00 p.m. Council Chambers • Adopt Drone Policy and approve purchase • Public hearing on Wine and On-Sale 3.2 Percent Malt Liquor License applications of Akirsa Pizza Company, d/b/a Firenza Pizza, 3225 Vicksburg Lane, Suite A February 26, Special, 5:30 p.m. Medicine Lake Room • County Road 47 discussion February 26, Regular, 7:00 p.m. Council Chambers March 12, Board and Commission Recognition, 5:30 p.m. Medicine Lake Room March 12, Regular, 7:00 p.m. Council Chambers • Recognize Board and Commission members March 26, Special, 5:30 p.m. Medicine Lake Room • Boards and Commissions discussion March 26, Regular, 7:00 p.m. Council Chambers April 9, Regular, 7:00 p.m. Council Chambers April 23, Regular, 7:00 p.m. Council Chambers Page 6 City of Plymouth News Release For Immediate Release Jan. 8, 2019 Contact: Chris Fleck Plymouth Creek Center Manager 763-509-5281 cfleck@plymouthmn.gov Belgian Waffle Breakfast set for Jan. 27 Plymouth, Minn. – Plymouth’s annual Belgian Waffle Breakfast is set for 9 a.m. to 12:30 p.m. Sunday, Jan. 27 at the Plymouth Creek Center, 14800 34th Ave. N. A fundraiser for senior programming in Plymouth, the breakfast features all-you-can-eat, made-from- scratch waffles by Dad’s Belgian Waffle Company. Waffles are served hot off the griddle with a host of toppings, sausage, coffee and juice. Cost is $7 for guests ages 6 and older, and $4 for guests ages 5 and younger. Payment is accepted at the door. For more information, call the Plymouth Creek Center at 763-509-5280. - 30 - Page 7 Page 8 Page 9 A medical device manufacturing building Philips purchased at 5905 Nathan Lane N. in Plymouth comes with several “clean rooms” and 27-foot interior ceiling heights. (Submitted photo: CoStar) Philips buys Boston Sci building in Plymouth By: Matt M. Johnson January 8, 2019 4:06 pm 0 Philips paid $11 million for a former medical device manufacturing facility in Plymouth that spent more than two years on the market. Page 10 City of Plymouth Volunteer Satisfaction Survey Report November 2018 Page 11 Table of Contents Executive Summary ....................................................................................................................................... 3 Background ................................................................................................................................................... 5 Survey Objectives .......................................................................................................................................... 5 Survey Methodology ..................................................................................................................................... 5 Questionnaire Development ..................................................................................................................... 5 Pilot Testing............................................................................................................................................... 6 Data Collection .......................................................................................................................................... 6 Data Analysis ............................................................................................................................................. 6 Survey Findings ............................................................................................................................................. 6 Response Rate ........................................................................................................................................... 6 Demographic Characteristics of the Respondents .................................................................................... 6 Years of Voluntary Service ........................................................................................................................ 8 Reasons for Volunteering.......................................................................................................................... 9 Most Enjoyed Parts of Volunteer Work .................................................................................................. 10 Preference for Appreciation ................................................................................................................... 10 Intention to Continue Volunteer Work with the City and Encourage Others to Volunteer ................... 11 Experience during a Specific Assignment ............................................................................................... 11 Recommendations ...................................................................................................................................... 12 Suggestion for the City to Improve Volunteer Opportunities ................................................................ 12 Suggestion to Increase Diversity in the City Volunteers ......................................................................... 12 Conclusion ............................................................................................................................................... 13 Appendix A: City of Plymouth Volunteer Satisfaction Survey 2018 Questionnaire .................................... 14 Page 12 Executive Summary For the past 25 years, the City of Plymouth Volunteer Services program has consistently provided opportunities for teens, young professional adults and retirees to build social connections, contribute towards creating a harmonious community and to harness understanding among its diverse population. In 2017 alone, 2,309 volunteers contributed 27,232 hours serving in different programs and activities across all City departments. Since 2018 was the 25th anniversary of the volunteer program, the Volunteer Coordinator decided to conduct a formal volunteer satisfaction survey. This was done to gain insight and perspective from volunteers in order to build capacity, improve satisfaction, enhance retention, and to seek recommendations on improving the process of volunteer activities and opportunities. A professional program evaluator volunteer developed the volunteer satisfaction survey questionnaires. The data was collected electronically and manually from May 2018 through July 2018. Individual volunteers who had contributed hours from January 2017 - May 2018 were sent the survey. An electronic survey was emailed to 911 volunteers and a paper survey was mailed to 116 volunteers. The response rate for the paper survey (43%) was higher than the online survey (24.5%). The analysis of the responses showed that a higher percent of females (58.4%) responded to the survey as compared to males (40.5%). This finding could be reflective of the sex distribution of volunteers in Plymouth in general. More than one-third of the surveyed volunteers were over the age of 66 years old, which corroborates with the higher proportion of responding volunteers being retired (40.1%). More than three-quarters of respondent volunteers were non-Hispanic white, the majority were retired and more than a quarter were employed full time. About a quarter of the respondents had been volunteering for more than 10 years. Their reasons for volunteering included “good way to give back to the community” and “to make a positive difference” along with a list of other reasons. Most of the volunteers enjoyed getting to know people and other volunteers, making new friends, connecting with community and personal satisfaction through their volunteer work. About one-third of the respondents prefer the annual volunteer recognition event as a way to show them our appreciation. About the same percent of respondents preferred not to have any appreciation for their service. Some other suggested strategies to appreciate volunteers included:  Play golf, go on a boat ride or have a bocce tournament with other volunteers.  Summer volunteer cookout.  Prize drawings. A very high proportion of volunteers showed interest to continue to volunteer (93.4%) and also to encourage others to volunteer (95.7%). Some suggestions to improve volunteer recruitment for prospective individuals included:  Partnering with local schools - especially over summer.  Use more technology - email blast, social media, online sign ups.  Use flyer or postcard - type invitations and monthly newsletter advertisement. "I am thrilled to see my work has an impact on the community." - A comment from a volunteer Page 13  Offer breakfast, Twins tickets, movie tickets, gift cards, etc. Respondents applauded the City Volunteer Coordinator’s efforts to increase diversity in volunteers. A few recommendations noted were:  Encourage existing diverse volunteers to bring their friends, reach out to diverse groups within Plymouth and do more events that are culture-based.  Getting involved with local companies, non-profit and congregation sites can help spread the word. Additional advertising or postings in diverse magazines, respective gathering places, stores, restaurants, places of worship and media, etc. Build visibility.  Writing articles requesting assistance and describing the options in Plymouth Magazine and in the Sun Sailor newspaper. In summary, the survey findings reveal that the volunteer program at the City is well-established, volunteers are satisfied by the available opportunities, and they are willing to continue serving the City and will encourage others to serve too. Page 14 Background For the past 25 years, the City of Plymouth Volunteer Services program has consistently provided opportunities for its residents to build social connections, contribute toward creating a harmonious community and to harness understanding among its diverse population. The City’s volunteer program attracts people from all ages and backgrounds. Teens, young professional adults and retirees all volunteer for a variety of reasons. New residents to Plymouth identify volunteering as an entry point to engage with the community, while long-time citizens perceive it as a way to give back. In 2017 alone, 2,309 volunteers contributed 27,232 hours serving in different programs and activities such as planting trees, flowers and shrubs; cleaning shorelines; coaching children’s sports; organizing Night to Unite activities; supporting the annual parade and much more throughout the City. The mission statement of the Volunteer Services program aims to strengthen the community by:  Providing unique opportunities for local residents to contribute to City government.  Facilitating active partnerships between City staff and community members.  Enriching city programs and services through volunteer involvement and participation.  Helping citizens become more familiar with City programs, services and issues. Volunteers are recognized each year for their dedicated service to the City with an annual event. Their work is also highlighted through various communication channels such as Plymouth News, the City of Plymouth’s bi-monthly newsletter, the City’s website and other social media venues. The Volunteer Coordinator regularly seeks informal feedback from volunteers on their experiences. Since 2018 was the 25th anniversary of the volunteer program, the Volunteer Coordinator decided to conduct a formal volunteer satisfaction survey with the following objectives in mind. Survey Objectives  To gain insight and perspective from volunteers about their volunteer experiences with the City of Plymouth.  To understand the needs and expectations of volunteers, to build capacity, improve satisfaction, enhance volunteer retention and adapt to changing community needs.  To obtain recommendations on improving the process of volunteer activities and opportunities. A professional program evaluator volunteered to assist the Volunteer Coordinator to develop and conduct the cross-sectional survey. Another volunteer, a retired project manager, also assisted in planning and conducting this survey. Additionally, a City staff member converted the survey questionnaire into an online survey. Survey Methodology Questionnaire Development The first step in conducting the survey was creating a data collection tool. The Volunteer Coordinator and the survey volunteer team reviewed volunteer satisfaction questionnaires from other cities that had carried out similar surveys. Based on the survey objectives, the volunteer evaluator developed a survey tool. The survey questionnaire which was used to collect the data is presented in Appendix A. A City staff member converted the paper-based tool into an online survey using Survey Monkey, a platform for collecting data electronically. Page 15 Pilot Testing Once the electronic version of the survey was created, the survey link was sent to 22 volunteers to pilot test and to seek their feedback. Their in-depth feedback was valuable. The volunteer evaluator incorporated the feedback from the pilot testing into the final survey questionnaire. Data Collection The data was collected using both electronic and paper surveys. Individual volunteers who had contributed hours from January 2017 - May 2018 were sent the survey. The electronic survey link was emailed to 911 volunteers and a paper survey was mailed to 116 volunteers in May 2018. The paper survey was only sent to those who were not comfortable with the electronic version of the questionnaire or who did not have access to emails/computers. A total of 1,027 volunteers received the survey. The data collection was completed by July 2018. The online survey was collected using Survey Monkey, an online survey platform. The online data was exported into MS Excel for cleaning and analysis. The paper surveys were entered manually in MS Excel by a volunteer. Data Analysis The volunteer evaluator cleaned and analyzed the data using SPSS (Statistical Package for Social Sciences) and MS Excel. Survey Findings Response Rate The overall response rate for the survey was 26.7% (total number of respondents=274). The response rate for the paper survey (43%) was higher than the response to the online survey (24.5%). Although the majority of the survey respondents (83%) were Plymouth residents, 17% of the respondents were non- Plymouth residents. Demographic Characteristics of the Respondents Chart 1 shows that a higher percent of females (58.4%) responded to the survey compared to males (40.5%). This could be a reflection of what constitutes the sex of the volunteer population of Plymouth in general. The US Bureau of Labor Statistics data collected through a supplement to the September 2015 Current Population Survey (CPS), shows that females (27.8% of general population) tend to volunteer more than males (21.8% of the general population).1 1 https://www.bls.gov/news.release/volun.nr0.htm. Accessed on 09/16/2018. Page 16 Chart 2 below shows that more than one-third of surveyed volunteers were over the age of 66 years (39.8%) which corroborates with the higher proportion of responding volunteers being retired in Table 2 (40.1%). Respondents in the category “Younger than 18 years” in Chart 2 represent students serving through school volunteer programs such as Wayzata High School Club Y.E.S. (Youth Extending Service). These volunteer opportunities are a good way to connect young people with their community and to instill a sense of social engagement and belonging. Table 1 provides information on the ethnicity of the respondents. More than three-quarters of respondent volunteers were non-Hispanic white (86.9%). Over the past decade the City’s demographic profile has been changing and this change has been noticed in the profile of the volunteers serving at different City-sponsored events. 58.4% 40.5% 1.1% Chart 1: Sex of the Survey Respondents Female Male Prefer not to say 15.7% 3.3% 12.8% 28.5% 39.8% 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Younger than 18 18 -25 26 - 45 46 - 65 66 and abovePercentage of Volunteer RespondentsChart 2: Age Group of Volunteer Survey Respondents Page 17 Table 1: Ethnicity of the Survey Respondents Ethnicity (274 Responses) Percent of Respondents White (Non-Hispanic) 86.9% Asian 4.0% Asian Indian 3.6% African American 1.1% Others 4.4% Table 2 presents the employment status of the responding volunteers. Although the majority of the volunteers are retired, more than a quarter are employed full time. The table also shows that a good proportion of students also volunteer at the City events and programs. Table 2: Employment Status of the Survey Respondents Employment Status (274 Responses) Percent of Respondents Full-time Employed 30.7% Part-time Employed 8.4% Student 17.2% Retired 40.1% Not Currently Employed 3.6% Years of Voluntary Service The survey questionnaire asked the respondents to share the number of years they have served with the City’s volunteer program. Chart 3 shows that about one quarter of the respondents have volunteered with the City for more than 10 years. The following points need consideration while looking at Chart 3.  There are a number of volunteers who have been consistently engaged in the same event or the program over the past several years.  There are volunteers who participate in one or more events or programs during a year.  There are volunteers who volunteer only one time or at one event. Page 18 Reasons for Volunteering Chart 4 below summarizes the reasons for the respondents to volunteer at the City events. The most- frequently marked reasons for volunteering included “good way to give back to the community” and “to make a positive difference”. For more than half of the respondents, “personal satisfaction” was the main reason for volunteering. 14.5% 22.7%18.4%19.9%24.6% 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Less than one year One to three years Three to five years Five to 10 years More than 10 yearsPercentage of Volunteer RespondentsChart 3: Number of Years Volunteering 70.8% 62.0% 17.9% 4.0% 5.8% 15.0% 35.0% 9.1% 40.9% 24.8% 58.4% Good way to give back to the community Make a positive difference Fulfill civic responsibilities To advance professional career Explore career possibilities Gain experience Use my talent and skill Receive credit for school/work Connect with others Learn about Plymouth and the variety of… Personal satisfaction Chart 4: Reasons for Volunteering Multiple responses were allowed for the question presented in chart 4. Therefore, the percentages don’t add up to 100. Page 19 Most Enjoyed Parts of Volunteer Work Survey respondents were asked to describe what they enjoyed most about their volunteer work. Following were the most highly-reported responses.  Getting to know people and other volunteers.  Sense of community.  Making friends.  Connecting with community.  Coaching kids.  Helping others and seeing them satisfied.  Keeping parks and trails clean.  Personal satisfaction. Preference for Appreciation The City’s Volunteer Coordinator uses several ways to recognize the invaluable contributions of volunteers such as individualized emails, hand-written notes, certificates and an annual appreciation event. A question was included in the survey to find out whether current methods of appreciation were aligned with the preferences of volunteers. Chart 5 shows the preferred ways to show appreciation. About one-third preferred the annual volunteer recognition event as one of the ways to show appreciation. About the same percent of respondents preferred not to have any recognition for their service. One in four volunteers reported preferring to have in-person recognition at the time of volunteering. "Interacting and brightening the day of people more senior than me." "I am thrilled to see my work has an impact on the community." "The feeling of helping out and being appreciated." "I love learning new skills!" "Working with kids." "The ability to be able to use my skills from my work experience." "Using my talent." "Knowing that what I do helps my community and it keeps our city clean." In the Respondent’s Own Words - Most Enjoyed Part of Voluntary Work Page 20 Although a vast majority of the respondents expressed that volunteering itself was rewarding and no special recognition was necessary, some of them still suggested the following strategies to appreciate volunteers.  Play golf, go on a boat ride or have a bocce tourney with other volunteers.  Summer volunteer cookout to get all the volunteers together to hang out/get to know each other better/create a sense of camaraderie, etc.  Prize drawings.  A little token like a plastic coin to remember each and every time one volunteers.  Being treated like a valuable resource while at events. Also being asked for feedback about best practices and things that could be improved. One respondent encouraged the coordinator not to buy cheap pins and small tokens for appreciation. Intention to Continue Volunteer Work with the City and Encourage Others to Volunteer Table 4 shows that the majority of the respondents intend to continue serving the City. They are also willing to encourage others to serve at City events and programs. Table 4 : Intent of Respondents to Continue Volunteering Respondents’ Intent Yes (%) No (%) Not Sure (%) Don't want to Respond (%) Continue to be a Volunteer 93.4 1.2 4.7 0.8 Encourage Others to Serve 95.7 0.4 2.7 1.2 Experience during a Specific Assignment Table 3 reflects the respondent’s experience regarding communication leading up to and during a specific volunteer assignment. 25.5% 22.6% 31.8% 13.5% 9.5% 31.0% In-person recognition at the time of volunteering Through an email or a written letter Volunteer recognition event Small gift/token Recognition certificate None Chart 5: Ways to Show Volunteer Recognition Multiple responses were allowed for the question presented in chart 5. Therefore, the percentages don’t add up to 100. Page 21 Table 3: Respondent’s Experience Before and During a Specific Volunteer Assignment Statements Pertaining to with Specific Volunteer Assignments (256 Responses) All the time/Most of the time (%) Sometimes (%) Never (%) Not Applicable (%) You received detailed communications prior to the volunteer assignment. 85.2 5.1 1.2 8.6 You were given clear instructions about the task/service. 86.3 6.6 0.4 6.6 You were offered relevant training. 64.5 5.5 5.1 25.0 On site, you knew whom to approach to ask questions for the assigned task/service. 79.7 8.2 1.6 10.5 You received answers to your questions about assigned task/service. 88.3 3.1 0.0 8.6 Your time was used wisely and your work was meaningful. 93.4 3.1 0.0 3.5 Recommendations Suggestions for the City to Improve Volunteer Opportunities The survey asked the respondents to provide their suggestions to improve opportunities for prospective volunteers. Many respondents appreciated the work of the Volunteer Coordinator at the City and they thought that the volunteer opportunities in the City were great. Following is the list of suggestions respondents recommended. Some of these suggestions are already being implemented.  Partnering with local schools - especially over summer.  Use more technology - email blast, social media, online sign ups.  Use flyer or postcard-type invitations.  Create more variety of opportunities.  Offer breakfast, Twins tickets, movie tickets, gift cards etc.  More advertisement - monthly newsletter. Suggestions to Increase Diversity in the City Volunteers Respondents applauded what the City is already doing to increase diversity in their volunteers and they suggested that the City should continue doing its good work. There were a few respondents who questioned the reasoning behind this question in the survey. They thought it was not necessary as they do see diversity in the City volunteers. However, a number of respondents provided the following suggestions to increase diversity in the City volunteers.  Encourage existing diverse volunteers to bring their friends and reach out to diverse groups within Plymouth.  Knowledge of the opportunity is the key thing - getting involved with local companies, non- profits and faith-based organizations can help spread the word. Additional advertising or Page 22 postings in diverse magazines, respective gathering place, stores, restaurants, places of worship and media etc. Build visibility.  Writing articles requesting assistance and describing the options in Plymouth Magazine and in local newspapers.  Do more events that are culture-based (Indian event, Chinese event, etc.). Market at cultural events and recruit volunteers at the events with high diversity.  Plan a "travel expo" which can help increase diversity in volunteers because people are happy and willing to tell their background and story. Many countries also like promoting tourism and will support such event. We also have people, families and seniors always looking for valuable tour information and coupons. Conclusion The survey findings reveal that the volunteer program at the City is well-established and volunteers are satisfied by the available opportunities. The volunteers feel valued for their service. The majority of them plan to continue serving the City and they will encourage others to serve, too. Page 23 Appendix A: City of Plymouth Volunteer Satisfaction Survey 2018 Questionnaire Objective of survey  To gain insight and perspective of City of Plymouth volunteers about their volunteer experiences  To understand needs and expectations of volunteers. To build capacity, improve satisfaction, enhance volunteer retention and adapt to changing community needs.  To obtain recommendations on improving the process of volunteer activities and opportunities. City of Plymouth Volunteer Satisfaction Survey 2018 Part 1: Demographic Information 1. Resident of Plymouth: [ ] Yes [ ] No 2. Sex: [ ] Male [ ] Female [ ] Prefer not to say [ ] Prefer to self-describe _____ 3. Age Group (in years): [ ] Younger than 18 [ ] 18 – 25 [ ] 26 – 45 [ ] 46 – 65 [ ] 66 and above 4. Ethnicity: [ ] African-American [ ] American Indian [ ] Asian [ ] Asian Indian [ ] Hispanic [ ] White (non-Hispanic) [ ] Others 5. Occupation: [ ] Retired [ ] Student [ ] Work Part-Time [ ] Work Full-Time Part 2: Survey Questions Note: All questions in this survey are referring to volunteer activities coordinated through the City of Plymouth Volunteer Services program. 6. How long have you been volunteering with the City of Plymouth programs/activities? [ ] Less than one year [ ] One to three years [ ] Three to five years [ ] Five to 10 years [ ] More than 10 years 7. How many hours do you estimate you volunteered for the City of Plymouth during 2017? [ ] 0 – 10 hours [ ] 11 – 20 hours [ ] 21 – 30 hours [ ] 31 – 40 hours Page 24 [ ] 41 – 50 hours [ ] More than 50 hours [ ] Did not serve during 2017 8. What attracted you to volunteer with the city? Please choose all that apply. [ ] Good way to give back to the community [ ] Make a positive difference [ ] Fulfill civic responsibilities [ ] To advance professional career [ ] Explore career possibilities [ ] Gain experience [ ] Use my talent and skill [ ] Good way to give back to the community [ ] Personal satisfaction [ ] Receive credit for school/work [ ] Connect with others [ ] Learn about Plymouth and the variety of programs it offers Other (Specify) ________________________ 9. What have you enjoyed most about your volunteer work? Please describe. 10. How do you prefer to be thanked for your service? Please choose all that apply. [ ] In-person recognition at the time of volunteering [ ] Through an email or a written letter [ ] Volunteer recognition event [ ] Small gift/token [ ] Recognition certificate [ ] None Any other ideas (Specify) ________________________ 11. Please select an appropriate answer for each of the following statements. In responding to each statement, please think about the time when you were volunteering. Page 25 Statements All the time Most of the time Sometimes Never Not applicable You were provided with detailed communications prior to the volunteer assignment. You were given clear instructions about the task/service. You were offered relevant training. On site you knew whom to approach to ask questions for the assigned task/service. You received answers to your questions about assigned task/service. Your time was used wisely and your work was meaningful. 12. How can the city improve the process of offering opportunities to volunteer? 13. Please share suggestions to improve our work to make your experience worthwhile. 14. Would you like to continue serving as a volunteer for the City of Plymouth? [ ] Yes [ ] No [ ] Unsure [ ] Don’t want to respond 15. If you chose “Yes” to Question 14, please select the appropriate option below. [ ] I want to increase my volunteer hours. [ ] I want to decrease my volunteer hours. [ ] I plan to volunteer the same number of hours. 16. If you chose “No” or “Unsure” to Question 14, please select all the options from the following list that apply. [ ] Don’t have time [ ] Volunteered in the past and completed school requirement [ ] Spend my time elsewhere [ ] Don’t feel my time is valued [ ] Have health issues [ ] Moved or moving out of Plymouth or Minnesota Other (please specify) _____________________ Page 26 17. Would you encourage others to volunteer with the City of Plymouth? [ ] Yes [ ] No [ ] Unsure [ ] Don’t want to respond 18. Do you think that volunteer opportunities with the City of Plymouth are welcoming and culturally inclusive? [ ] Yes [ ] No [ ] Don’t know [ ] Don’t want to respond 19. Please give us suggestions to increase diversity in our volunteers. Thank you for your time! We appreciate your feedback! Page 27