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City Council Packet 03-24-2015 Special
CITY OF PLYMOUTH AGENDA SPECIAL COUNCILMEETING MARCH 24, 2015, 5:30 p.m. MEDICINE LAKE CONFERENCE ROOM 1. CALL TO ORDER 2. TOPICS A. Transit Update B. Set Future Study Sessions 3. ADJOURN Special Council Meeting 1 of 1 March 24, 2015 City of Plymouth Adding Quality to Life MEMORANDUM outh Metrolink To: Dave Callister, City Manager Prepared by: Luke Fischer, Administrative Services Director Date: March 24, 2015 Item: Transit Update In October 2014, the City of Plymouth entered into a consulting services agreement with SouthWest Transit for operations and management support for the Plymouth Metrolink. After nearly six months of work with the Metrolink, the staff at SouthWest is prepared to provide a status update on the system. This review will address operations, capital opportunities, and other strategic considerations. The presentation materials are attached and will be discussed at the meeting. A sampling of SouthWest Transit's monthly reporting to staff is also attached. This is included to share the detailed review SouthWest completes each month. Highway 55 BRT The Highway 55 Corridor was included in metro -wide transitway study completed by the Metropolitan Council that considered potential BRT routes and future system needs. The corridor was included at the request of the City of Plymouth. On January 13, 2015, the City Council received an update on a draft Bus Rapid Transit (BRT) study and indicated its interest in continuing the discussion about the corridor with other partners — primarily the cities of Minneapolis and Golden Valley. Representatives from Plymouth met with representatives from Minneapolis and the Metropolitan Council on February 23 to discuss the corridor and measure interest in potential advocacy for the corridor. The City of Minneapolis expressed its interest in the corridor as part of its work with the Bottineau LRT project that is currently underway, but made clear that the light rail project has priority at this time. The Metropolitan Council stressed that any project would require strong advocacy from all affected communities and encouraged coordination. Plymouth staff have reached out to Golden Valley, and its staff indicated that it was likely its Council would support a resolution to continue study within the corridor. Attachments: Plymouth Metrolink Presentation SWT Monthly Reporting (October 2014, February 2015) January 13, 2015 BRT Memorandum Page 1 SOUTHWEST 7'11ANSIT Plymouth Metrolink Monthly Reporting October 2014 Summary of Work Completed Being the first month of the agreement between Southwest Transit (SWT) and the City of Plymouth, much of October was dedicated to SWT staff becoming familiar with Plymouth Metrolink's service and operations. The major tasks completed were: SWT staff met with key staff from the City of Plymouth and First Transit to establish lines of communication and general work flow. Plymouth Metrolink Customer Service phone and email was switched to SWT Customer Service. SWT Customer Service staff underwent training on Plymouth Metrolink services and procedures. A detailed review of Plymouth Metrolink's service to determine what scheduling efficiencies may or may not exist was completed. An agreement for a Plymouth Metrolink phone app by the end of 2014 was reached. A review of the City of Plymouth's contract with First Transit was completed. A review of Plymouth Metrolink's National Transit Database (NTD) report was completed and staff is moving forward with assuring Plymouth meets the new NTD requirements. Staff began meeting on taking over the various financial and statistical reporting associated with the Plymouth Metrolink system. Switchover of this function will occur ASAP. SWT staff represented Plymouth Metrolink at two TCF Employee Commuter Fairs. The SWT Vehicle Maintenance Department established a vehicle inspection process where it will inspect two to three random Plymouth Metrolink vehicles on a monthly basis starting in November. SWT Street Supervisors began conducting what will be regular monthly observations of the Plymouth Metrolink system. Staffing Hours From 9/24-10/31, SWT staff devoted 152.4 Flours to Plymouth Metrolink -related activities. Note: A detailed breakdown of staff hours and associated activities in attached to this report. Schedule at least one spare driver during the morning and afternoon peak service times. Consider adding eastbound midday service in addition to existing westbound midday service. Consider extending routes to/from the University of Minnesota area. This can be accomplished at a relatively low cost given the location of First Transit's Como Avenue Garage. Update schedules to more accurately reflect actual arrival/departure times. Page 2 Lay claim to the federal and state fuel tax rebates currently being claimed by First Transit. Consider extending the hours of service for westbound evening services, midday westbound services, and midday eastbound services. Maintain reverse commute services. Despite high subsidies, these services provide transportation for a relatively high percentage of transit dependent individuals. Consider adding Wi-Fi to all fixed route express vehicles. Consider creating a website that is separate from the City's to increase brand awareness and to allow for easier access to information. Consider adding an enunciator system that automatically calls out stops using AVL data. Ensure that buses are being washed every other day as stipulated First Transit's contract with the City of Plymouth (SWT to follow up in November). Ensure driver training and monitoring is occurring as specified in the service contract (SWT to follow up in November). Amend the City's contract with First Transit to include a dedicated driver force for Plymouth Metrolink service. Plymouth Metrolink Customer Service Statistics Incoming Calls Received: 221 Average Call Length: 2 Minutes 49 Seconds Incoming Calls Total Duration: 10 Hours 24 Minutes Complaints/Suggestions Received: 21 Complaints/Suggestions Responded To: 21 Compliments Received: 1 Note: Attached to this report is the Customer Service Tracking spreadsheet for October 2014. This report is maintained and updated on a daily basis by SWT Customer Service staff. Also attached is the incoming call log for Plymouth Metrolink. Plymouth Metrolink Service Review Summary Overall, the Plymouth Metrolink service is set up in an efficient manner. A review of the Plymouth Metrolink service found the following: Deadhead travel times to/from the Spring Street Garage and between live routes are varied in an efficient manner that are reliant on the time of day — demonstrates that efficiency is actively being considered when creating work pieces for drivers. There are a limited amount of single runs that are operating as part of the service — demonstrates efficiency as it is more efficient to create runs that operate multiple trips instead of just one single trip. There are very few layovers that exceed 30 minutes — It is most efficient to have drivers laying over between trips for the least amount of time that is feasible. F) Page 3 The above findings support that the Plymouth Metrolink service is set up in a manner that utilizes City resources efficiently and responsibly. However, while interviewing key First Transit staff, it appears that service efficiently is at times a hindrance. Within the first few weeks that SWT staff took over Customer Service the Plymouth Metrolink system missed three trips, two of which were not completed at all. For perspective, SWT generally runs one to two trips late enough to be considered missed a year. First Transit supervisors indicated that trips are often missed due to a lack of resources in the areas of need. To our surprise, Plymouth Metrolink does not schedule any spare drivers on a daily basis, which makes it almost impossible to assure all service will run as scheduled on a regular basis. Additionally, while monitoring Customer Service, SWT staff learned that on a daily basis Plymouth transports passengers during the deadhead portions of their trips— especially eastbound in the middle of the day to downtown. Recommendations Schedule at least one spare driver during the morning and afternoon peak service times. Consider adding eastbound midday service in addition to existing westbound midday service. Consider extending routes to/from the University of Minnesota area. This can be accomplished at a relatively low cost given the location of First Transit's Como Avenue Garage. n -Time Performance & Passenger Boarding Patterns Attached to this report are observations based on Automatic Vehicle Locator (AVL) and Automatic Passenger Counter (APC) reports. The AVL reports were used to determine on-time adherences of routes at the stop level, and the APC reports were used to determine general ridership patterns of routes at the stop level. Also included in the observations are Subsidy per Passenger figures to better determine the efficiency of each route, as well as some recommendations based on the above information. The following are some general themes that came out of the observations: Overall, Plymouth Metrolink's Fixed Route Average Subsidy per Passenger is acceptable ($4.73) when compared to the average Express Route Subsidy per Passenger for the Twin Cities region 4.78). There are some routes with high Subsidy per Passenger measures. Generally, these routes are local shuttles that do not collect fares, board relatively fewer passengers, travel relatively short distances, and cost relatively less to operate when compared to express routes. The above factors should be considered when restructuring/eliminating routes is considered. On-time adherence is an issue. Generally, routes are arriving 3-9 minutes early to Downtown and departing Downtown 3-6 minutes late. SouthWest Transit considers adherences between 2 minutes late to 1 minute early (only on the Marquette/2nd Ave corridor) to be acceptable. It is recommended that schedules be changed to reflect actual arrival/departure times. 3 Page 4 Generally, about half of Plymouth Metrolink riders board at street stops and shelters, while the other half board at park and rides. Note: Attached to this report is a detailed summary by route of on time performance, noteworthy passenger boarding patterns, and subsidy per passenger statistics. Note: Also attached is a Scheduled Hour Cost Analysis that calculates the annual cost devoted to paying for service when it doesn't exist due to drivers finishing trips early. Recommendations Update schedules to more accurately reflect actual arrival/departure times Fuel Refutes The average fuel prices charged to Plymouth for June was $3.59 and July was $3.57 per gallon. SWT average fuel prices for diesel for the same two months was June at $3.03 and July was $3.02 per gallon. That is a variance of $.56/gallon in June and $.55/gallon in July. To quantify, the variance fuel cost for diesel gallons consumed in June is $11,553*$.56/gallon is $6,469.68. Same calculation for July is 12,315.6*$.55/gallon is $6,773.58. Given the above calculations, it appears that the contractor is keeping the federal and state fuel rebates. Through a conversation with First Transit, SWT learned that First Transit is indeed keeping the fuel rebates. We are currently trying to discern what the fuel rebate amount was for 2013. State and Federal fuel rebates are intended to be collected by public or non-profit entities unless assigned via contract, which the Plymouth/First Transit contract does not. Recommendations Lay claim to the federal and state tax rebates currently being claimed by First Transit. Customer Survey Review At the time of this report the 2014 Customer Survey was still being tabulated, but SWT staff did review the results of the 2013 Customer Survey and found the following noteworthy results: 98% of riders are using Plymouth Metrolink to commute to school and/or work. o This is what would be expected out of a suburban transit market. 16% of riders indicated they would not make their trip without the bus. o Suggests a significant amount of transit dependent riders. 57% or riders board along a local street route, not at Park and Rides. o This is the opposite of most suburban fixed route transit riders in the region. 73% or riders said they would use a Park and Ride lot if it was the only option available to them. o This is important to understand when considering expansion of the Plymouth Metrolink Park and Ride infrastructure. M Page 5 87% or riders value the limited midday service that is available, and 86% or riders value the later afternoon/early evening trips that are offered. o Suggests not enough of these types of services are offered. Only 72% of riders felt the hours of fixed route operations are sufficient (down from 84% in 2012). o Further suggests that increased service hours may generate greater ridership. 96% or riders are satisfied with Plymouth Metrolink Service. o Overall, a very good indicator of service quality. Only 83% or riders felt the service is regularly on time. o Suggests that on time performance can be improved upon. Only 81% of riders noted that drivers regularly call out all stops — a Federal requirement. o This percentage needs to be improved upon via improved driver training. Only 78% or riders were satisfied with how they receive information from Plymouth Metrolink — many riders indicated they would like text alerts and Wi-Fi available on the buses. o The new phone app should help improve this percentage. Recommendations Consider extending the hours of service for westbound evening services, midday westbound services, and midday eastbound services. Maintain reverse commute services. Despite high subsidies, these services provide transportation for a relatively high percentage of transit dependent individuals. Consider adding Wi-Fi to all fixed route express vehicles. Consider creating a website that is separate from the City's to increase brand awareness and to allow for easier access to information. Consider adding an enunciator system that automatically calls out stops using AVL data. Street Observations SWT Street Supervisors spent the afternoon of October 26th observing the Plymouth Metrolink operation as it made its way down Marquette Ave. There were several issues that the Supervisors noticed including: Dirty Vehicles Time adherence issues Disregard for Standard Operating Procedures down the Marquette corridor Various operator issues An email providing detail to the Street Supervisors' observations is attached to this report. 5 Page 6 Recommendations Ensure that buses are being washed every other day as stipulated First Transit's contract with the City of Plymouth (SWT to follow up in November). Ensure driver training and monitoring is occurring as specified in the service contract (SWT to follow up in November). Driver Wages & Scheduling Attached to this report is a breakdown of pay rates that were determined using driver start dates — information that was provided by First Transit. When looking at the percentages of drivers who fall on the low end of the pay scale vs. drivers who fall on the high end, the numbers look reasonable based on SWT's experience with a contracted driver force. However, when SWT requested driver sign -in sheets for a couple random days, we noticed that there were several drivers driving for the Plymouth Metrolink system that were not on the list of drivers provided by First Transit. Upon further questioning, SWT learned that First Transit is able to assign any driver in its Spring Street or Como Ave. Garages to the Plymouth Metrolink system. This information essentially makes the wage information that was provided irrelevant since it is clear that First Transit does not have a driver force that is solely devoted to Plymouth Metrolink service. When questioning First Transit management about the driver scheduling, the argument was made that the setup is ultimately advantageous to the City of Plymouth because it ensures that a large enough driver pool exists to operate Plymouth Metrolink service. SWT believes this staffing practice is a detriment to Plymouth Metrolink service as it greatly increases the chances of a Plymouth Metrolink driver being sent out with little experience driving for Plymouth Metrolink. Additionally, it decreases the amount of drivers who gain expert knowledge of the Plymouth Metrolink service — an invaluable commodity as it relates to excellent customer service and proper service implementation. Recommendations Amend the City's contract with First Transit to include a dedicated driver force for Plymouth Metrolink service. Spare Vehicles & Drivers Currently the Plymouth Metrolink system has 4 spare small vehicles and 8 spare large vehicles in a vehicle fleet that has 43 revenue vehicles. Several of the customer complaints for the month of October centered around on time performances, and the response SWT received from First Transit often was that the buses were late due to turn around issues, or the inability of a bus to finish a trip in time so that it will be available to start its next trip as scheduled. Page 7 All transit systems experience these types of delays for one reason or another. SWT attempts to mitigate such occurrences by scheduling a spare driver who is physically in a vehicle everyday on standby waiting to be called upon when needed to fill a trip that cannot be completed by the regular driver for a number of reasons. The result of this practice is that SWT virtually never misses a scheduled trip. Over the past month Plymouth Metrolink missed two scheduled trips due to a lack of resources. When questioning First Transit staff, SWT learned that Plymouth does not schedule any spare drivers to have on hand should something with the regular fixed route service go array (broken down vehicles, unexpected delays, etc...). Recommendations Schedule at least one spare driver during the morning and afternoon peak service times. Funding Reserves When analyzing financial statements provided by the City, SWT staff noted that Plymouth Metrolink currently has budgeted its reserve fund balance at 84% of its operating budget. However, to date Plymouth Metrolink has actually increased its reserve funds through September 2014, and is trending toward finishing 2014 with a reserve fund balance of around 95% of its operating budget. By comparison, SWT has currently set a target reserve fund balance at 25% of its operating budget, which would qualify it for Regionally Allocated Motor Vehicle Sales Tax (RAMVST) funding in addition to the statutorily mandated MVST funding that Suburban Transit Providers are guaranteed. Given its current reserve balance, Plymouth Metrolink would not qualify for RAMVST funds due to its relatively high reserve fund balance. Should the City decide to seek RAMVST funds, it will have to spend down its reserve funds by increasing Plymouth Metrolink's operating budget (expansion service, dedicated driver force, station/stop enhancements, etc...). 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I 100 94194? 0.00' 10/16/14 05:39:W1" 00:00:08 I 115 94193:; 10/16/14' 14:16:001 00:0 .... 94193; 10/16/14 15 32 00 00 0207 I 100` 94194' 10/17/14` 07:35:001 00:00:571 I 100 94193 10/17/14; 09:17:00 00:01:16q I 100: 94193' Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX- incoming transferred 0.001. 0.00 0.00' 0.001 Report Date: 11/3/2014 7:53:01 AM Page: 5/10 Page 13 1, : VT Phone Number: 3106 Phone Number - Expanded Detail by Date 10/17/14`, 10:34:00; 00:08:50; I 100` ' 94195 000. 10/17/14 v..._ 10:44:00 00:00:12 I 100' 94193 94193; 0 0 01 10/17/14, 12:49:00 00:01:26 I 100: 94193 s 0.0011 10/17/14 17:22:00 00:09:24F I 1001 94193: 0.00 10/20/14 08:08:00. 00:03:13, I 100' 94193 0.00: 10/20/14 10:56:00 00:02:40 I 100 9419111 0.001 10/20/14 11:30:0T 00:01:02: I 100 94193 0.00 10/20/14` 11:33:00 00:09:02` I r 100 94193" 10/20/14 13:28:00;'00 05 53 I I 100 _....... _ ....,.., _.. _ ........ _. _.._.. 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I 108' 94193 0.m 10/21/14 15:39:00 00:12:51 I 100' 94193.' 0.001 10/21/141 15:58:00!,...._...00:04'55 L._.. _.: 100.._. ..._ ._ ....,.._ . ..:. ...._ _ _.. ..._ .. _. u. _. _...... ,....... 94193',^ 0.00! 10/21/14' 16:22:00' 00:09:43 I 100 94194 000. 0.00 10/21/14 16:33 00. 00:00:15 I 100 94193 0.00 1 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX- incoming transferred Report Date: 11/3/2014 7:53:01 AM Page: 6/10 Page 14 Phone Number - Expanded Detail by Date Phone Number: 3106 10/21/14 20 10:00 00:00:14i I 115 94193 0.00 10/21/14 20:12:00 00:00:06 I _ . ' 115 r .,. „ _... _ .....,. r ,_ ,, ..... „_ 94193 0.00' 10/22/14 09:27:00' 00:07:01 1 100 i94193 0.00. 10/22/14 11:30:00 00:05:164 I 100 94193 0 001V 10/22/14 13:37:00 00 03 54 I 100,` 94193: 0.00: I 10/22/14” 15:29:00' 00:00:14' I ii 100 94194, 0.00. 10/22/14' 17:23:00 00:01:23' I 100 94193; 0.00; 10/23/14 08:07:001: 00:01:03 I 100' 94193311' 00.001 10/23/14 08:13:00` 00:01:08 I 100 94193' 0.00; 10/23/14 w_ 08:53:W 00:05:M, I 100 94194- 0 00 10/23/14: 09:24:00 00:00:28 I 100. 94194'. 0,00: 10/23/14 09:26:001:00:01:001, I 100 ,_........... _.._. ....,_ 94194' 0.001 10/23/14 09:29:00 00 06 59 I 11094194', 0.00 10/23/14 12:57:00; 00:07:37f I 100 94193 0.00; 10/23/14 13:46:00 00:06:42; I 100= 94193, 0,00; 10/23/14 14:58:00 00:00:34' I 100 94193; 0.00, 10/23/14; 15:29:00; 00:01:02 I 100 94193 0.00; 10/23/144 16:14:00 00:01:51' I 100 94193 0 00; 10/23/14; 16:16:00 00:06:32 I 100 94194` 0.00; 10/23/14 17:00:00, 00 00 58 E I 100 94194:i$0.00! 10/23/14' 17:22:00' 00:00:55; I 100. 94193: 0.00! 10/23/141 17:26:00 00:05:13 I 100' 94193, 0.001 10/23/14 18:44:00 00:00:47: I 115 .__..._..... ..._ 94193 0.001 j 10/24/141 07:38:00` 00:00:494 I r 100- 94193 0.00; Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX - incoming transferred Report Date: 11/3/2014 7:53:01 AM Page: 7/10 Page 15 71, -RVIF Phone Number: 3106 10/24/14' 10:02:00; 00:00:44 1 10/24/14 11:11:00i 00:00:05 I 10/24/14 11:41:00 00:00:10: I 10/24/14; 12:27: 00 00:02:504 I 10/24/14 17:37:00; 00:03:021 I 10/24/14 ` 17:56:00 00:02:07i' I I10/25/14 11:56:00( 00:00:05 10/25/14 12:32:00 00:00:15i,I 10/25/14 15:21:002, yV 00:00:08' I 10/27/14 07:59:00; 00:02:15 T 10/27/14, 17:20:00': 00:01:53i I 10/28/14 07:50:0T 00:03:15 I 10/28/14; 09:04:00 00:00:37 I 10/28/14' 09:06:00 _ 00:01.241 I 10/28/14, 09:37:00 00:0_3:59 I j 10/28/14; 09:54.00; 00:01:42` I 10/28/14 09:57:00 00:01:37! I Phone Number - Expanded Detail by Date 115 941931 3yT 0.00; 100 r 9419 0 00 100 94193 14:27:00 100 __....,_............._ .. _____ _._____._.__ .. _ _ _ 0.00 100 94193 _ _. M 94193;- 0.00; 100' 94193; 0.00; 115 94193 0.00 115 94193 0 00 115 9419 0.00; 100 94193; 0.001 100: 94193 0.00' n- . ._.._...__.._.__...._.__.,_ 100 94193; 0.00' 115 94193'+' 0.00! 100 94193'. 0.001 100. 94193, 0.00 100 w...., ...,,.. _. m. , ... 94195; 0.001 102 94194' 0.00' i 10/28/14' 10 50 00 00:00:27 I 100 94194.1 0.00': 10/28/14 14:27:00 00 00 32 I 100 94193 0.00, 10/28114 14:32:00 00 00 11, I 100 94193 0.00' 10/28/14' 14:47:00 00:04:06' I 100 94193' 0.001 10/29/14 05:53:00 00:00:0Z I 115 94193i' 0.00',. 10/29/14 00:01:00' I 100 _ 94193 r... 0.001 10/29/141 08:507 00 00:02:59, I 1000 — 941941 0.001 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX- incoming transferred Report Date: 11/3/2014 7:53:01 AM Page: 8/10 Page 16 Phone Number - Expanded Detail by Date Phone Number: 3106 10/29/14 10:36:001 00:01:16; I 115; 10/29/14: 16:07:00` 00:00:10` I 2527 94193 0.001 94193; 0.00 94194 10/29/14; 16:47:00 00:07:14 I 1101 10/30/14 06:17.001 00:00:101 I 115, 10/30/14 06:36:00 00:01:391r, I 1001 10/30/14, 06:39:00i M.:..._. 00:03:20; I _..__ 100 e....... , ..... _ .. _. _... _ 10/30/14` 08:05:00` 00:00:52` I 100: w _ 10/30/14 r 08:08:00 : 00 00 54 I 100 10/30/14 09:48:00 00:05:16 I 100' 10.49 00' 00:01:11 I 100: 94193; 10/30/14 11:44.00' 00:02:241! I 100; 10/30/147 16:37:00:; 00:00:58; I 100: 10130/14' 16:44: OD' v, .., 00 05:10! I _ _ 100 94193 0.00 j 941931 0.00 94193; 0.00;; 94193, 0.00i 94193?; 0.00' 94193 0.001 94193; 0.00 94194 0.001 94193" 0.00' 94193 94193 941 0.00: 10/31/14 06:57:00 00:02:111 I 100` 94193; 0.00' 10/31/14 07:00:W 00:01:08r I 100 94193 0.00; 10/31/14 07:30:00 00:00:57 I 100' 94193; 0.00! 0..__ I 10/31/14 07:41:00i 00:00:06' I 100 w.., ..__,... _. ,..,.. 94193' _ . ,,._ 0.00 10/31/14 07:42:00: 00:01:41 I 100 94193!: 0.00! j 10/31/14 08:17:W 00 01 05 I 100:94193] 0.001 10/31/14' 08:47:001'...... 00 01.39, .. h .. ....... ........ 108 , ...,: ... ,:.._.. ,. 94194, 0 00 10/31/14' 10.49 00' 00:01:11 I 100: 94193; 0.00; 10/31/14' 11 57 00 .._- 00:02:45` f_____....---- I 100` 94193r 0.__. 0.00 10/31/14; m - 12:03 00 00:04:38 I _ 100 ...... . 94193' 0.00! 10/31/14` 12:50:00' 00:14:33 I 100 941931 0.00: 10/31/14; 12:51:00:1 00:00:42{ I 115; 941941 0.001 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX - incoming transferred Report Date: 11/3/2014 7:53:01 AM Page: 9/10 Page 17 Phone Number: 3106 LU/Jl/lYi 17.UD.UU UU.UU.UL in/7111d it; -1R -nn nn•iq.dd Totals for Phone Number: 3106 Totals for Report: Totals: Totals: Phone Number - Expanded Detail by Date 221; 0 0,`, 221; 10:24:171 00:02:491 00:00:00`1 00:00:00 0.00; 0.00 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX - incoming transferred Report Date: 11/3/2014 7:53:01 AM Page: 10/10 Page 18 PACT 11-19-14 CUSTOMER SERVICE LOG October, 2014 This columnnotprintedThiscolumnnotprinted Ifyes,imalo, TYPE DATE DATE CALL ROUTE SCHEDULE ADA ImmMiahly RESOLVED TIME TIME 14sueye° 1°:ndeMoeyes notified RESOLUTION CONTACT INFORMATION FOLLOW UPfnoIno 4apervis4ryes/ne Other 10/2/2014 10/2/2014 n o Will the building at the Reserve- Walk up Facility be open during the winter Normally that building is dosed in the aftemoons only bemuse bus riders in Judy.Mouming@mortenson.com none needed onths7Theschoolbusdmpsmysonoffthereat2:40PMandthe Plymouth Dial that area ananot using it However, we can ensure it will be open during that a -Ride bus picks him up at 2:45 PM, to bring him to our h- timebeghmingnextweek. Other 10/2/2014 10/2/2014 776 n n I received a call regarding the schedule for route 776 this morning from someone Sarah: Metro Transit prints schedules; l track changes to he made, but this is at Metre Transit. She mentioned that the map on the 776 schedule listed hwy 55 somethinglwantedtotalktoyouahout—reprintingtheschedules. 5olet's twice in Me different locations. The hwy. 55 listed should actually be Cty Rd 6. keep a document ofchanges After researching It I ruund that she was correctand based on the pdf that came with the October 3'a park & ride lot closure it confirms what she pointed out. other 10/6/2014 230 PM n n Call from woman with a non-profit looking for possibility of busing between First Transit talked to call— aller. GreenwoodShoolGreenwoodSchoolOakwood school 4 dos a week beeirminenear fall. Driver, Fare 10/7/2014 155PM 790 n o I received a call at 1S5 pm todayfrom a rider on the 790 bus that picked him up FIRST: I caught up withaur Driver, Abdi Ali, from Block 370U6 on this issue. He Tom.Knier@firstgroup—ro None needed at 7:35 am (that was the best he could do for me time wise). He said the driver is has a passengerwith a Stored Value Card worth $225 per ride so he is a foreign gentleman and that he always wears a flat style hat The complaint onsistently short on paying the $3.00 fare. He has mentioned this to the nvolvestwoissues. Rrsithere is a riderthatgets on that neverhasthe correct Customer and today he will mention that he has been instructed to inform mount of money and tends to get free rides which is not fair for all the paying Management ifthis continues so the Transit Police can intervene. lalsoadvised riders. Second,this driver neverwaas longenaugh atthe firststop In downtown himto take an extra moment monitoring his inside romoratthe Hennepin stop Minneapolis (124 Street & Hennepin Avenue) to letallafthe riders off,tthat to make sure everyone needing to alight has time to do so prior to proreeding. stop. Severe[ times he has left before this rider could get off the bus. Driver 10/8/2014 10/8/2014 747 N N This morning the bus driver wane unit we all were seated en stood andas ed FIRST: We are agreed this is not appropriate. We will talk with the operate— if he could talkto us with "respect". He asked ifwe had seen the lunar eclipse be certain this does ootuccuragain. and explained that ltwas a sign on the end oftimes. He told usthat.—s did everything he did to keep the end of days from happening. Then he "with respect" told us that he would talk to us about Jesus if we wanted to. I use public transportation because of the convenience and ease downtown. I don't think FIRST: After talking to dlspatchers, we scheduled this ride 11:3DAM when ittime10/8/2014 DAR n n omplaint re Dial -a -Ride; dispatcher changed rider'spick-up time without notifying rider should have been 1205. Dispatchers attempted to W rrect this mistake, they flrst tried to call the customer, there was no answer or voice mail. We made a mistake by assuming the bus will be there within the Dia[ a ride window. 115 Minutes early or late from scheduled time). Dispatcher will refrain from this practice in the future and will not change customer's time without talking to driver, late 10/10/2014 8:10 AM 772&777 N N Caller reports that for the last 2 months, ("ever since they lost their regular We will can adherence reports for the time frame In question to show the Paul Buhedn at First Transit driver"), the 772 which is supposed to depart 4th& Marquette at 4:09 pm is history. always running very late or never shows at all. Rider then takes 777 which also consistently runs 8-10 minutes late. Caller also wanted to complain that the same routes in morning do not can per the schedules. She wants buses to run on driver 10/10/2014 747 o o Driver of Bus 60000 Route 747 hit street sign on his way to the layover. Due to this accident were not able to cover first trip of block 37048 tri e21. Toho Gameau is assessing the damage to the bus and will update us later. facility 10/15/2014 10/15/2014 n n I arrived at station 73 this morning to find the entire ramp closed off a pt the Station 73 ramp is undergoing a cleaning and sealing process in stages to allow lower level which was already full. There was no sign about the closure and no people to continue parking in the ramp. Onlyonesideof each floor is closed, alternative for parking oifered,atleast none that l could see. There is no street including this morning. parking available and parking at the nearby businesses is prohibited. I was attempting to catch the last bus of the morning so there was no option to catch a later bus once I figured out where to park and no time to try to get to a different driver 10/16/2014 10/16/2014 772 n o left early from Washington & Marquette According to nuc internal information. that trip did indeed depart two minutes early from Washington and Marquette. I apologize for any inconvenience this may have mused you. I will make sure that the driver's supervisors are made e of this mistake, and hopefully you will not encounter this problem again. driver 10/20/2014 10/27/2014 7:30 AM T7 n n Complaint call this morning regarding driver of route#777 between 7:30207:45 mailedto Paul B.Nur,&Sarah H. am takes their break along Peony Lane across from the SA gas station. 3 days a week this driver parks their bus and blocks traffic causing traffic hack -ups. facility 10/202014 10/20/2014 11:00 AM n n the elevator at Station 73 is out of order Sarah: will take care of it driver 10/21/2014 10/21/2014 12:15 PM 795 n n Bus drove past 3 customers waiting at Marquette Ave& 10th Street at stop A. Contacted Como through First Transit dispatch & they will send another bus or None needed as dispatchefwas supervisor to pick up 3 stranded customers. given customer's cell phone numberto reach in case there s a continued Issue. Page 19 Rau7eaLriwr L4Rtl. o 2.-A W. 79i e n t Rtefsed a call abW ZW—WW— a faes6Y. d --Om the cin%'4st a, ,1—:t-r..-TdE Qt -dirtg— rnsaa expSb Cypn, oty so Nty E—w to- Peri S Msa IC;,Ta,e4f„E TaW in esnenmer—.i idem W -Itdi qa 1x52 pear . tWn fids dur to Gann&c— ITrrres o -P WOM X' can task Wld the sous -.FST Rom ICI. T ]95 rs r —xw`°f aft— Sarah M. antes Cutins the dW+ tet the IavmtaeeAaax L 3e als'rm'ae N 1448. 9Saki ske sirasa-+Talydmwvrd pet 1-0 In, PFfrmBerh paFeendrR 7n ne Ru alio [ pi -1P Me atc,— her— ro sail rt! Disk 30 kt-a pis ar,h before h'asdedukd Ifnr. 49 ditir rc mlym sea Me Dui rusts haat. Tiler 755 h [wa ea; YTaelem4Pn rpt— &1h scum GT My. IterJkq nsr.ss rutPxr it ueNetl. pu act aarardroaa els stop arta In additiem.4he"thtl sella W be a tsrrrrmn rt 1:11 aat5l au ai. la:1L The rale drt1C+t fame paLYertders n Ike SLaVoa 73 4cwaent+t pith the buA belted-- write tnM1ratekritdAan esti. She afro. PLA m mrrrrta whh a DFS F Aide b V4 f-wssrnger7 tra,elasd n the nblirsd thm the Anter hq Itw naafi ig Iamhrmd that may W a axt td the ft—k. ar Pfm—h. aha r4Ne then sar:';'rrees . rhe nMhHAem Issue_ quadrant Pr the tMi<e area &opimrg aM ans4rg lhal av 0 take V+e 71x17411793 mules d•-p1i. the aheaaen ruxtt heir..:— Pasunden have r 4rea nut a way w spat. eheae heaa; w bade 4n h4P'+ aner I1ta 1111 trip cacti No-ifmr av4pwLa4 Fg761k aW La+caSRru:hk in roalFry tS3Ar4p afF errt'.ed' Dore Pa1M'tw qtr mn6eund rials. Plryrouk4 ha¢ been abs whh W Rs%ca9.ehk the drat'A aGnf: hu5 Lack t9 U7.ilh L.s! r MYl&M1d that ik Aa hu hast3+edaied tame acing the Erne p'f tinct eltThe 79S orae. itGedff. she 795 rPntt psis lemksa[r nx path earlyd the bY1i1 tPrtPtd, hbasver 3t wvtAT tr hibdy 4mtPPr144 see dei t139h uW IantaF[sahare the aaee:°4a inardag aeturc. Thu 4bei. afwwk r 'y^eMwas Pr9M ad a near lamer wn.Dr aivgnM m the mute snnv 7h77ai4 abaw fwamos4 esaiskMrt nn fo-r ehli me dYeevk na tM rine drrxr C,'=_:.::7a L72]ii 4)altkaarLTaet GidttalK CSe ddser do+rd the run, atddenWhr nixed Station 73 7wq M.etirr Cw+llrner Qas 6'wal whh tlea', sa. hh drrt oqM in hal tai lust VII 19 qM oc CJ etlkoi^e L.I.an.er to nsiie pm` he Dnp. 3elaarM he wain. Mb fan'thnn al'eadY. ltu DbpgaieerO—iid to hrx LTdtfp.2sedt hb it,w w haw hlm run the 7%uapM 14at. as we mrmafM have a Iew cttPanen Tor Ver it Imaatted Pe pwsffci l Mom MP Gita docentawn. IAP QDOelnated wn the Dal amide ddte ldeentle a rxetealvtg 04 tal¢9e qu hu6 93 n n Wt.77—CLtdwk—.d. Daiser—W run it.. PamtW.(it— race a bahien O7 an badeadhanW. o -f Mem; ea these tD ton. 1Te :35 nrv'Sd rwt pGu.fp arryp4e 4n the Nwihem atm and the dw4tle was sit nSuff— 7.3.. T Is er®4R rads Lho JiuCk r1M Wte oNnr 7 nitnd rias pe rhe rm4eRri Unre ne paw ehh acnerrq ria had'Vie Urtxrrgs6ast ea 36a aM Larerndns rwi Mc Morihem sn:tl4n d the 316 Draeidtrod Ikrrtde Pgratl wxeamen a Mete tdpl. Ile did nme Pfak up ttr4r IaJ37fYOLa I9J37f74xa i7T n n relxat od 741'_3 sot WWA n Lal leA:a; Ater an Peony F1PSf: 4k'e rrtttwAN ThR Vr'rresr adaln to iiftoNavaa she heeMrttnte M spat fawkq acts 3Land Peaft-0 y{Lxwg55, Ne wld beIry'Mar —the W.M Site r Ti hi{ wshaonea mayk Mme... drive lqr=9a'671a 776 n n Nher 74b537INfi64R72-'btu 66rveferf ler:otch-hi, df Its bus nater_ is I elln Ne desys.'s 3W39;fiaa.a n n r_Cve2am.erl st wanted Ao paal on AhH apend4T 743459 needs enure /7aNG beouse Ing was Yte arnd cheat F" elle i>rrt ire said at once Pablo the driaerhad m&. W[ure al a C—li a inn P-kMIM Gn aganpt is fedthe stops that I had misred r rmt whh Ihknew Orireraihs n4te7rartd ranks d UN -0 Plefhad..17di dFhrr 70V,1 7205a Si0 NA Mai 3 tlaga Gi i a4w, the tlrrrer dies deslapped at4b ht5H.-Litclhd. F r44rlalR'^wltp. route ref make suR made1s144dhdwm e7Mr3nslk riot qts Blark OF rerk 1w'a vol[ mtsahx rlwey m neakseaak Ire WkddyGelprarss. Tri d"AFemne saki redarcfnd'Fl; prlmpdetl l4 4`ave MTmvuM dhd S iTh Me- ws[ oN aiEffi alx bus waseee yelMe+e{i1 irGa aneaae amer wazm tttr Rima 10690/.7074 Sas ane III T22 s— n n phone iC I{${, m run VXW T, rriimS We. S—d a4 6 W'm fa -sane busat tiarhar Laeremp, SClhuinatetYlR ntr sdsdul quits u ,i e4mPlalnlr; lhrt'ihe bus Ism -Assn —be Late Sm Vte pm 1!aleii a", I rReked a W r1 Ci2'pa hMn a 10'xx [vsiarrsrrl4tdr-m tka 77d hits elb If Lee tM db Maar Oka[ a wld be SeMby an msu y ivupriprs h.1hN' unS retail to sa^M N, Tbm N.. B Nur {,. mfr rehdetattd 'b—afetw R dee was stati 4n Wt matndeb. w "t- RW'ew. Thekderida f utwe IdautGsw evutes tui 3.tes. #'attars: 7p6 a11j rkk,— $he said SJV Is 691earl old and d—1 writ in tuse ms W a LLtr atria drhw had --'_ •- arose es'ah kis bas>4d wJr! 41de R411esinR of 17+e yard. 4klse lVd'-t°,'r+.y[R 1:00M-4 i:a7 Phe 276 CA P. n n McdaVgahen w>arte— pest®t><e i drtlsng marc base; mere ahem llisddrer stalled aha awns lace for ehk reasmt a•76et>H?t4 eMed w pttRG W his Pas genartd txsrt a177Ei.-1T Pasxrtleri. wl'a oaresWar T76 a pi PN x —.d Viii lNe aadglxe far IJf . G Page 20 Plymouth Staff Hours Oct-14 Date Employee Hours Description Phone conversation with Paul Buharin, Set up meetings 9/24/2014 Matt F. 4.0 with Sarah and First Transit, Reviewed and studied Plymouth schedules 9/25/2014 Matt F. 2.5 Meeting Prep for Sarah and Paul, Reviewed Schedules 9/26/2014 Matt F. 3.0 Initial meeting with Sarah to discuss communication process, meet key staff, and to go over requested info Customer Service staff training, Met with Jason to go over 9/29/2014 Mata F. 4.0 Phone/email conversion, Initial meeting with Paul B. and First contacts at Spring St 9/22-10/1 Jason K. 5.0 Phone and Email Setup + Training 9/1-10/1 Len S. 6.0 Contract/MOU discussions and set up 9/1-10/1 Dave J. 6.0 Contract/MOU discussions and set up 9/30/2014 Matt F. 3.0 Customer Service Staff training, Discussion with Paul B., Sarah H., and Doran C. 9/30/2014 Terry L. 1.0 Cust. Service Training 10/1/2014 Matt F. 4.0 Cust. Service Training, Phone & Email switchover and training, AVL & APC Research 10/1/2014 Mel R. 1.0 Customer service training 10/1/2014 Souriyong S. 1.0 Icustomer service training Reviewed service contract with First, Became familiarized 10/2/2014 Matt F. 3.0 with Plymouth file setup, Set up Call Accounting reporting Dave J. 2.5 for Plymouth CS, reviewed service paddles further Reviewed Plymouth's contract with First Transit10/2/2414 10/3/2014 Matt F. 2.0 Pulled data on APC and On-Time adherence from AVL, further review of service contract 9/29-10/3 Linda S, 3.0 Customer Service training, customer tracking, miscellaneous 9/29-10/3 Eric S. 3.0 Customer Service training, CS calls, miscellaneous 10/6/2014 Matt F. 2.0 Various email commuincations. Trained Darlene on Plymouth Service, Call accounting with Jason 10/6/201.4 Darlene S. 1.0 Plymouth system overview and training 10/7/2014 Matt F. 1.0 Met with Stan to discuss Plymouth app Compiled comments and recommendations based on 10/8/2014 Matt F. 5.0 alaysis of run paddles, AVL and APC reports, worked with attorneys on SWT app licensing to Plymouth 10/9/2014 Matt F. 3.0 Created Master Schedules of Plymouth services to be used for Phone App 10/6-10/10 Customer Service 7.0 Plymouth Customer Service Calls 10/15/2014 Matt F. 4.0 Worked in Plymouth Offices - Met with Sarah on various items, began preparation of monthly report template Page 21 10/1/14-10/15/14 Linda S. 2.0 Various Customer Service Activities 10/16/2014 Matt F. 10 Various conversations with Plymouth Staff, Customer Service questions 10/17/2014 Matt F. 4.5 Plymouth Report Preparation; IT issues connecting with Plymouth servers 10/20/2014 Matt F. 2.0 Internal meetings w/staff on Plymouth 10/20/2014 Len S. 1.0 Internal meetings w/staff on Plymouth 10/20/2014 Dave J. 1.0 Internal meetings w/staff on Plymouth 10/21/2014 Matt F.I 4 0 Route Planning/Fare meeting with First Transit, Meeting with Plymouth Staff 10/21/2014 Dave J. 2.0 Meeting with Plymouth Staff 10/22/2014 Matt F. 3.0 Route Planning/Fare meeting with First Transit, Meeting with Plymouth Staff 10/13-10/17 Customer Service 1.6 Piymouth Customer Service Calls 10/23/2014 Matt F. 2.0 Set up Vehicle inspection Program; various emails and communication; Piymouth Report Prep 10/24/2014 Matt F. 3.0 Commuincations and prep for TCF Joh Fairs; Plymouth Report Prep 10/20-10/24 Customer Service 3.0 Customer Service Prone Calls 10/26/2014 Street Superviisors 4.0 Plymouth Service Monitoring 10/27/2014 Matt F. Matt F. 6.5 5.5 TCF Bank Commuter Fair Prep; Consulting and Phone App License agreement prep; 2013 Customer Survey Review; Driver Scheduling Review; Plymouth Report Prep TCF Commuter Fair and travel; Plymouth-Related Emails10/28/2014 10/29/2014 Linda S. 3.5 TCF Commuter Fair in St. Paul 10/29/2014 Matt F. 0.5 Plymouth-related emails 10/30/2014 Matt F. 1.5 TCF Bank Service Planning; Plymouth-Related Communications 10/2-10/31 Len S. 8.0 Plymouth-related activities 10/2-10/31 Dave J. 8.0 Piymouth-related activities 10/31/2014 Souriyong S. 3.0 Plymouth reporting training w/Bernie 10/1-10/31 Justin W. 0.5 Vehicle Inspection Scheduling 10/1-10/31 Steve L. 0.5 Vehicle Inspection Scheduling 10/31,12014 Matt F. Customer Service 2.0 1commuincationMeetingwithBernie and Sarah. TCF-related Customer Service Phone Calls10/27-10/31 1.8 Total Hours 152.4 Page 22 SVr SnuTnWEST TRANSIT Plymouth Metrolink AVL & APC Observations Express Route Subsidy per Passenger (Jan -June 2014): $4.73 Average Peer System Express Route Subsidy per Passenger (2012): $4.78 System On -Time Stop Adherence (September 2014) On Time: 82.6% Late: 14.5% Early: 2.9% 740 YTD Subsidy: $9.37 Average Daily Riders: Peak hour EB intermediate stops running late on trips starting at 15:40 & 16:10 Recommend timing adjustments to better reflect actual arrival times Higher subsidy suggests low ridership — Route should be considered for restructuring should budgetary concerns arise. 741 YTD Subsidy: $6.05 EB stop adherences are acceptable (2 minutes late to 1 minute early) WB stop adherences generally running about 3-4 minutes early Recommend timing adjustments to better reflect actual WB arrival times Subsidy is acceptable 742 YTD Subsidy: $20.79 EB stop adherences are running early in Plymouth and late in Downtown WB stop adherences are running 5-9 minutes early to Downtown Recommend timing adjustments to better reflect actual arrival times High subsidy suggests too long of route for the ridership being generated — Route should be considered for restructuring/elimination should budgetary concerns arise 747 YTD Subsidy: Reverse - $4.57, Express - $2.96 There are a couple lower ridership trips (10 passengers or less), but overall ridership is strong enough to justify the route. Page 23 EB stop adherences are running 4-7 minutes early to Downtown WB stop adherences are running 4-9 minutes early to Station 73 on the reverse commute trips in the AM Recommend timing adjustments to better reflect actual arrival times Subsidy is acceptable for both Reverse Commute and Express services 771 YTD Subsidy: $11.77 On time adherences are inconclusive. There is not enough data being generated to provide accurate adherence data — especially true for WB data EB stop adherences appear acceptable given limited data Higher subsidy suggests low ridership — Route should be considered for restructuring should budgetary concerns arise. 772 YTD Subsidy. $2.15 Strong ridership overall —Two-thirds of riders board at Station 73 EB stop adherences are running early into Downtown by 1-5 minutes WB stop adherences are running late out of Downtown by 3-7 minutes, but are making up time during the express portion of the route Recommend timing adjustments to better reflect actual arrival times Low subsidy -- Route should be considered for increased frequency where feasible Vit I YTD Subsidy: $2.15 Strong ridership overall --Two-thirds of riders board at Station 73 EB stop adherences are running early into Downtown by 1-5 minutes WB stop adherences are running late out of Downtown by 3-7 minutes, but are making up time during the express portion of the route Recommend timing adjustments to better reflect actual arrival times Low subsidy — Route should be considered for increased frequency where feasible 776 YTD Subsidy: $3.23 Strong ridership overall —lust over half of riders board at the Olive Ln P&R EB stop adherences are running early into Downtown by 3-9 minutes WB stop adherences are running late out of Downtown by 3-9 minutes Page 24 WB stop adherences in Plymouth are inconsistent — some early, some late depending on time of day. Recommend timing adjustments to better reflect actual arrival times Low subsidy— Route should be considered for increased frequency where feasible 777 YTD Subsidy: $4.97 Only one-third of riders boarding at Station 73 EB stop adherences are better compared to the majority of routes, but trips are still arriving early to Downtown WB stop adherences are running late out of Downtown by 3-9 minutes WB stop adherences in Plymouth are inconsistent— some early, some late depending on time of d ay. Recommend timing adjustments to better reflect actual arrival times Subsidy is acceptable — Suggests correct amount of frequency is being provided 790 YTD Subsidy: $3.34 Over 50% of riders boarding at Cub Foods & Nathan Ln Park & Rd, 20% more boarding at Lancaster Ln & 36'h Ave N EB stop adherences are running early into Downtown by 5-9 minutes WB stop adherences are running late out of Downtown by 2-7 minutes — time is generally not being made up during express portion of trip Recommend timing adjustments to better reflect actual arrival times Subsidy is acceptable — Route could be considered for expansion if desired 791 YTD Subsidy: $11.76 No APC data available — likely due to buses not being equipped with APC counters EB stop adherences are acceptable (2 minutes late to 1 minute early) WB stop adherences are inconclusive — not enough data provided by AVL system High Subsidy -- Route should be considered for restructuring should budgetary concerns arise 793 YTD Subsidy: $4.74 No APC data available for EB routes -- Recommend looking into technical issues WB routes — Riders are alighting throughout the route, with about 36% of riders alighting at Four Seasons Niall Page 25 Ridership is low, but acceptable given the length of trip EB stop adherences are running early into Downtown by 3-8 minutes WB stop adherences are running late out of Downtown by 3-5 minutes Recommend timing adjustments to better reflect actual arrival times Subsidy is acceptable — Suggests correct amount of frequency is being provided 735 YTD Subsidy: $9.61 Ridership is low, but to be expected given it is midday service 50% of riders are alighting at Station 73 WB stop adherences running out of Downtown by 3-4 minutes and early in Plymouth by 5-6 minutes Recommend timing adjustments to better reflect actual arrival times High Subsidy --Given the Route is minimal trips in the midday, this subsidy is relatively acceptable Increased frequency may actually increase ridership as riders are given more options to return during the day Page 26 Plymouth Metrolink Scheduled Hour Cost Analysis* Sch, last Trip Run, End Time AVL Last Stop Adherence Difference in Hours cost 37001 18:10 7 0.12 $ 13.64 37002 7:45 4 0.07 $ 7.79 37003 8:16 2.5 0.04 $ 4.87 37004 16:32 1 0.02 $ 1.95 37005 37005 7:42 8.17 8 6, 0.13 $ 0.10 $ 15.59 11.69 37007 18:00 8, 0.13 $ 15.59 37008 18:01 1 0.02 $ 1.95 37009 0.00 $ 37010 7:13 3 0.05 $ 5.85 37011 7:43 7 0.12 $ 13.64 37012 8:32 4 0.07 $ 7.79 37013 0.00 $ 37014 17:42 4 0.07 $ 7.79 37015 17:12 1 0.02 $ 1.95 37016 0,00 $ 37017 0.00 $ 37018 8:12 1 0.02 $ 1.95 37019 8:10 8 0.13 $ 15.59 37020 18:45 8 0.13 $ 95.59 37021 7:28 5 0.08 $ 9.74 37022 8.43 0 0.00 $ 37023 7:37 2 0.03 $ 3.90 37024 7:45 2 0.03 $ 3.90 37025 17:55 1 0.02 $ 1.95 37026 18:31 5 0.08 $ 9.74 37027 7:58 0 0.00 $ 37028 8:19 5 0.08 5 9.74 37029 19:49 6 0.10 $ 11.69 37030 19:41 9 0.15 $ 17.64 37031 8:04 5 0.08 $ 9.74 37032 8:12 0 0.00 $ 37033 8:54 2 0.03 $ 3.90 37034 7:52 6 0.10 $ 11.69 37035 18:11 4 0.07 $ 79 37036 18:48 5 0.08 $ 9.74 37037 17:26 3.5 0.06 37038 18:05 4 0.07 $ 7.79 37039 8:40 1 0.02 $ 1.95 37040 8:13 0 0.00 $ 37041 7:46 1 0.02 $ 1.95) 37042 18:25 4 0.07 $ 7.79 37043 18:58 6 0.10 $ 11.69 37044 8:47 4 0.07 $ 7.79 37045 712 7 0.12 $ 13.64 37046 7:28 8 0.13 $ 15.59 37047 7:59 5 0.08 $ 9.74 37048 17:28 1 0.02 T 1.95 37049 17:544 2 0.03 $ 3.90 37050 97:50 1 0.02 $ 1.95 37051 17:48 3 0.05 $ 5.85 37052 18:10 5 OM $ 9.74 37053 18:49 6 0.10 $ 11.69 37054 V41 5 0.08 37055 7:38 0 0.00 $ 37056 19:44 5 0.08 $ 9.74 37060 18:38 1 0:02 $ 1.95 Totals 2.18 $ 255.23 Daily cost $ 255.23 Annexal Cost $ 64.829 Cost Per dour Blended $ 116.90 Annual Service Days 254 Fi ures are based on a monthly same of September 2014 Page 27 Plymouth Metrolink Driver Wage Information Driver Hire Date 2014 Wage Rae Ali, Abdi 5/11/2012 $14.06 Ali, Jamal 71512006 $20,43 Wage # of Drivers Percentage Arrandondo, Jerome 3/31/2014 $13.75 13.75 19 45.2% Boatman, Theodis 8113/2012 $14.06 14.06 4 9.5% Bales, Ter 11/1012007 $16.50 14.19 0 0.0% Booker, George 11/26/2007 $16.50 14.33 0 0.0% Brandenbur , Lee 9/1311993 $20.43 16.11 2 4.8% Breffle, Clifford 515/2014 $13.751 16.50 5 11.9% Brown, Mary Kay 11/1/1994 $20.43 17.60 2 4.8%0 Butterfield, Wade 71712008 $16.50 20.43 10 23.8% Cambi, t=austo 7/3012001 $20.43 Davis, Dollian 312312004 $20.43 Dres , Theresa 11112/2012 $13.75 Durant, Fabian 5/24/2001 $20.43 Elseweh , Amr 4/712014 $13.75 Finnerty, Thomas 6/11#2007 $17.66 Fournelle, Michael 12/1012012 $13.75 Gauna, Robin 3/3112008 $16.50 Hassan, Ibrahim 10/22/2012 $13.75 Hassen, Hamze 8119/2013 $13.75-- Heaton, Michael 6110/2013 $13.75 Hummel, ,lames 1 1 11 4120 1 1 $14,06 Jensen, James 8123/1993 $20.43 Johnson, Thomas 7/2812014 $13.75 Kasner, David 4/28/2014, $13.75 Laabs, Bruce 5/1912014 $13.75 Me ers, Gary 10110/2011 $14.06 Navarro, Mario 4129/2013 $13.75 Okocha, Christian 3/25/2013 $13.75 Osman, Abdi 4/15/2013 $13.75 Ovillo-Lia a, Oi uer 11119/2007 $16.50 Paul, Jerome 1/14/2013 $13.75 Rindal, Edgar 8/1012009 $16.11 Sherman Cobb , Sabrina 12118/2006 $17.60 Simmons, David 91912013 $13.75 Slater, DeAndre 6/2312014 $13.75 Villanueva, Carlos 1112612012 $13.75 Vue, Yin 61512006 $20.43 Warner, Jerry 4/13/2009 $16.11 Yabarow, Asad 9/8/2014 $13.75 Yang, Billy 12129/2003 $20.43 Yang, Ger 12113/2.001 $20.43 Page 28 Matt Fyten From: Ryan Stevens Sent: Monday, November 03, 2014 10:30 AM To: Matt Fyten Cc: Len Smich Subject: RE: Plymouth Metrolink Downtown Street Observations Wednesday October 29th observations were made on the Plymouth Metrolink system. I think there is need for improvement in multiple areas. The first bus I observed come down the corridor still had "Not in Service" displaying. Route 776 Bus 60002 was in the stop on time at 4:27pm however the bus was unwashed and looked dirty. This driver did not wait for the customers to be seated before taking off. I did tell the driver the sign was showing not in service. Route 793 bus, 2603 arrived early in the stop by almost three minutes. The driver was friendly to the customers however, was chewing gum. The bus was dirty and needed washed. Route 790 bus, 60005 was in the stop late this driver did not yield to other buses on the corridor. This bus was also dirty. Route 772 bus, 60046 was two minutes early in the stop. Driver did not greet the customers and left the stop early. Bus was also dirty and needed washed. Route 777 bus, 60019 was running late the driver pulled in the stop opened the door closed the door and was on the way in under a 40 seconds. It did not appear that the driver made any attempt to see if someone was waiting for that bus. The bus was dirty and needed washed. Route 776 bus, 60006 1 did note this bus was cleaner than the rest but still needed a wash. Driver had no greeting for the customers, but did wait for them to be seated before taking off. Route 772 bus, 60000 had a very noticeable amount of damage, it was filthy dirty, grease, mud, and black gunk around the rear wheel wells and sides of the bus. This bus was out of order with the 793 route. Route 793 bus, 2610 departed before passengers were seated. This bus was also dirty. Route 790 bus 60003 was running late. The bus was in the stop less than 30 seconds the driver took off before everyone was seated. Bus was also dirty, Route 747 Bus 60004 was clean rooked like it had just been washed! It had one passenger on it at 8th and Marquette. Thanks, Ryan From: Matt Fyten Sent: Monday, October 27, 2014 8:43 AM To: Ryan Stevens Cc: Len 5imich Subject: RE: Plymouth Metrolink Downtown Street Observations I think you are fine wearing the SW gear still. Plymouth does not have an East/West Master Sheet like ours, and the timepoints they do have listed only cover a couple stops along the corridor. I would use the schedule that is posted at the stops themselves to check adherences. Page 29 City of Plymouth Adding Quality to Life MEMORANDUM To: Dave Callister, City Manager Prepared by: Luke Fischer, Administrative Services Director Date: January 13, 2015 Item: Bus Rapid Transit — Highway 55 Corridor Study The City Council will hear an update on the Metropolitan Council's Highway Transitway Corridor Study in a Study Session on January 13. The update will focus on the potential development of a Bus Rapid Transit (BRT) corridor on Highway 55. The Scope of the study is high-level at this time — intended to provide basic context and comparative scoping between a number of potential BRT corridors within the metro area for use in advocacy efforts with the Minnesota Legislature. At this time, neither the Metropolitan Council nor MnDOT has identified funding to complete any BRT project. The study determined that the Highway 55 Corridor was the lowest alternative of the top five in the study. That said, there are some components of the Highway 55 Corridor that may make the project rise in prominence, which will be discussed further by the Metropolitan Council. The most prominent benefit of this corridor is reverse commute potential. Because the study was deliberately high-level, there are a number of unresolved or unaddressed questions. Planning and Land Use The Metropolitan Council's Housing and Transportation Plans have indicated a desire for higher densities around transitways. If the Metropolitan Council selected the Highway 55 Corridor for BRT, would the City be required to reguide property along the corridor to encourage this type of development? Operation of the Plymouth Metrolink Who is the intended user of BRT in Plymouth? How is the intended user underserved today? What assurances does the City have that express service will not be impacted by BRT? If express service is adversely impacted by BRT, what measures can be taken to ensure Plymouth Metrolink's continued relevance as a service provider? If BRT uses City facilities (primarily Station 73), how does BRT affect Plymouth Metrolink's market share of riders? The study calls for 15 and 30 minute headways. Who will be responsible for providing the necessary circulator services to compliment the headways? Capital Investment If BRT is extended through Highway 55, who is responsible for station development costs, land acquisition, and maintenance costs? The eventual build -out of a BRT line along Highway 55 will require a significant investment in pedestrian features. What is the general scope necessary to accommodate BRT station siting? Who funds these improvements? Advocacy If the primary users are non -Plymouth residents (reverse commuters), what is the City's role in corridor advocacy and funding? What is the importance of reverse community to Plymouth's businesses and their continued growth. Initial scoping plans call for a station on the western edge of the city to accommodate, in part, riders from Medina. What is Medina's role in advocating and funding these system enhancements? Page 30 Plymouth Metrolink Monthly Reporting msvr SOUTHWEST TRANSIT February 2015 Summary of Work Completed Staff assisted in the development of a City Council memo related to proposed changes for increasing reverse commute services. Staff attended a meeting of Suburban Transit Providers (STPs) on behalf of the City regarding the Regional Service Improvement Plan (RSIP) and Regionally Allocated Motor Vehicle Sales Tax RA-MVST). Staff attended a Team Transit meeting on behalf of the City. Staff attended two meetings of the STPs looking at the possibility of implementing suburb -to - suburb service between STPs. Staff completed the setup of Plymouth Metrolink's National Transit Database (NTD) reporting account. Staff completed January NTD reporting for Plymouth Metrolink. Staff began preparations and coordination between SWT, the City, and First Transit in preparing for a Met Council audit. Staff set up and attended observations of the Plymouth Metrolink system with Luke Fischer. Staff met with First Transit staff to discuss technical installation details for adding Wi-Fi service onto buses. Staff completed route audits for Routes 777, 747, & 741. Staff completed vehicle inspections for vehicles 2602, 60009, & 64263. Staff assisted in the deployment of marketing materials for the Plymouth Metrolink Phone App. Staff completed system observations of Plymouth Metrolink MARQ2 corridor operation. Staff reviewed the Bottineau Transitway Draft Environmental Impact Statement (DEIS) Tranist Operations Plan Report on behalf of the City. Staff set up new monthly performance reporting for Plymouth Metrolink (see attached). Staffing Hours From 2/2-2/27, SWT staff devoted 101.7 Hours to Plymouth Metrolink -related activities. Note: A detailed breakdown of staff hours and associated activities in attached to this report. 1 Page 31 Plymouth Metrolink Customer Service Statistics Incoming Calls Received: 129 Average Call Length: 2 minutes 13 seconds Incoming Calls Total Duration: 4 hours 46 minutes Complaints/Suggestions Received: 12 Complaints/Suggestions Responded To: 11 (one suggestion noted) Compliments Received: 0 Note: Attached to this report is the Customer Service Tracking spreadsheet for February 2015. This report is maintained and updated on a daily basis by SWT Customer Service staff. Also attached is the incoming call log for Plymouth Metrolink. February Recommendations Continue to regularly promote the phone app to Plymouth Metrolink riders. Begin to research which provider the City would like to contract with for providing bandwidth for the Wi-Fi project. Continue to consider a regularly scheduled spare driver during the morning and afternoon peak periods. Consider proposing a route that would connect the northern portion of Plymouth with either the proposed Bass Lake Rd or Robbinsdale Transit Center LRT stations. Determine if the City supports STA efforts to acquire funding for demonstration suburb to suburb transit services. Determine policy for how paper schedules should be displayed on buses? All schedules available? Just the route the bus is driving at the time? Condense schedules into few schedules? Add more Phone App brochures to buses where possible. Recommendations Reminder Below to serve as a reminder are the recommendations provided since October 2014. While several actions have a relatively longer time horizon, others could be acted on more immediately. If the City would like SWT to act on any of the below recommendations, please make it be known to Matt so further discussion on the topic can take place. Consider adding driver name plate slots on buses. Plymouth riders already appear to have good rapport with their drivers. Making the driver's name clearer to passengers will enhance the sense of "community" on the bus, making for a more pleasant riding experience. Additionally, passengers will still know who their driver is even if the driver is covering up their name with another garment. Consider upgrading the seating on express buses for a more comfortable riding experience — increased leg room, high -back seats, increased cushioning. 2 Page 32 Change bus schedules to more accurately reflect actual departure and arrival times using AVL data. Consider changing the type of trash receptacle used on the buses. Consider purchasing Plymouth Metrolink -branded uniforms for drivers (easier to implement with a dedicated driver force). Assure that fuel rebate collection is explicitly addressed in future and/or amended contracts with First Transit or any other provider. Schedule at least one spare driver during the morning and afternoon peak service times. Consider adding eastbound midday service in addition to existing westbound midday service. Consider extending routes to/from the University of Minnesota area. This can be accomplished at a relatively low cost given the location of First Transit's Como Avenue Garage. Lay claim to the federal and state fuel tax rebates currently being claimed by First Transit. Consider extending the hours of service for westbound evening services, midday westbound services, and midday eastbound services. Maintain reverse commute services. Despite high subsidies, these services provide transportation for a relatively high percentage of transit dependent individuals. Consider adding Wi-Fi to all fixed route express vehicles. Amend the City's contract with First Transit to include a dedicated driver force for Plymouth Metrolink service. Work with First Transit to develop contingency plans for alternative routing on days when 1-394 is significantly delayed (SWT can assist). Review the City's transit files to determine where polices related to Met Council/Metro Transit reside. Consider purchasing or teaming up with Metro Transit for the installation of automatic stop announcements (enunciator system). Metro Transit is currently planning to roll this technology out system -wide in 2015. SWT is planning on implementing the technology on its fleet in 2015- 2016 and should be in a position to assist the City with future implementation if it so chooses. Work to have system schedule to better reflect average arrival/departure times. New System Reports In reviewing Plymouth Metrolink's system performance reporting, SWT staff found that opportunities exist to condense a significant amount of the information being tracked for system reporting purposes. Attached are two new system reports for the Plymouth Metrolink system — a fixed route ridership report and a dial a ride ridership report. These reports contain the following information for each fixed route and the dial a ride service as a whole: Operating Cost Fare Revenue Subsidy Required Total Passengers 3 Page 3 3 Revenue Hours (the hours that a bus operates while in service — also the hours by which First Transit bills upon) Revenue Miles (the miles that a bus travels while in service) Subsidy Per Passenger ((Operating Cost -Fare Revenue)/Total Passengers) Recovery Ratio (Fare Revenue/Operating Cost) Passengers Per Hour (Revenue Hours/Total Passengers) Passengers Per Miles (Revenue Miles/Total Passengers) For the fixed route reporting the reports also provide total system calculations for express services, shuttle services, and the total fixed route system. For comparison purposes the reports also provide system wide calculations for the previous year's operations. January System Performance The attached system reports discussed above show that the Plymouth Metrolink service is operating efficiently and similar to the pervious year. For fixed route services, the overall system Subsidy Per Passenger in January 2015 is $4.79, just 6 cents higher relative to annual amount for 2014. Met Council regional standards for service operations indicate that a system Subsidy Per Passenger of around $7.50 or less is considered efficient. If anything, the report is showing that the system can absorb added new services (such as the 747 additions coming later in 2015). For information purposes, the following are fixed routes that are considered inefficient by regional standards based on Subsidy Per Passenger: Express (Regional Threshold: $7.65): Route 742 ($23.21) Route 774 ($10.12) Route 795 ($10.32) Suburban Local/Shuttles (Regional Threshold: $16.98) Route 743 ($20.68) Route 771 ($17.90) Even though the above subsidies are relatively high compared to the region, given the positive overall health of the system, these routes can continue to operate without adversely impacting the overall efficiency of the system. However, should the City wish to improve efficiency in the overall system down the road, the above routes would be the first identified for restructuring or suspension. The Dial a Ride system is running efficiently based on regional standards. Relative to other Dial a Ride service in the Twin Cities, Plymouth Metrolink's Dial a Ride service has the lowest Subsidy per Passenger of any provider. In 2014, the system had an average Subsidy per Passenger of $14.86. So far in 2015 the attached report shows the Dial a Ride system running at $13.52 Subsidy per Passenger with over 3.5 passengers per in service hour (a statistic that also exceeds regional standards). 4 Page 34 Phone App Update As Plymouth staff is well aware, the Plymouth Metrolink Phone App is live and functioning. At the time of this report there were 271 users signed up for push notifications with the app (a 64% increase from a month prior). There very well are more total downloads of the app, but SWT can only track those users who sign up for push notifications. As Plymouth staff is aware, a new version of the Plymouth Metrolink app was pushed out with some minor updates to verbiage within the app. Recommendations Continue to regularly promote the phone app to Plymouth Metrolink riders. Wi-Fi Update Understanding that the City Council will be taking up the addition of Wi-Fi onto all Plymouth Metrolink express vehicles in March, SWT has begun the process of educating First Transit staff on Wi-Fi installation should the Council approve the project. Two technical staff members from First Transit met with Jason Kirsch, SWVs Technology Specialist. Jason demonstrated the installation process involved for the routers, as well as provided the First Transit staff members with a router to bring back to their shop where they can test and practice the installation for themselves. All and all, it seemed like the First Transit employees feel that they should be able to handle the installation with minimal SWT staff assistance. One thing for the City to keep in mind related to the Wi-Fi project is that the Wi-Fi will require a contract with a wireless network provider in order to provide the bandwidth for the service. SWT uses Verizon, but will certainly assist the City in determining the best provider for the service. Recommendations i Begin to research which provider the City would like to contract with for providing bandwidth for the Wi-Fi project. RSIP Update The Regional Service Improvement Plan (RSIP) is essentially stalled due to an apparent disconnect between Met Council and Metro Transit staff. Communication between the RSIP Committee members has resulted in a preliminary consensus that the RSIP would only be used as a planning document and would not be used as a policy tool for determining regional funding allocation for expansion services and/or capital projects. Unfortunately, the Met Council adopted its 2040 Transportation Policy Plan TPP) which states the RSIP will indeed be used in exactly such a capacity. Even more disappointing, the Governor included policy language in his proposed transportation bill that makes it clear that the RSIP will be used as a funding allocation tool. Page 3 5 Due to the above events, the Suburban Transit Association (STA) will be taking up this issue with the new Met Council Chairman in early March. It is unlikely that the RSIP process will move forward until this issue is resolved. SWT staff will continue to update the City of Plymouth as the RSIP moves forward. Met Council Audit As City staff is aware, SWT staff did review the Met Council audit materials and determine which items of the audit should be assigned to either SWT, Frist Transit, and/or City staff. A meeting has been set in early March between SWT, First Transit and City staff to review what, if any, further information needs to be gathered in preparation for the Met Council audit. It is SWT's intent to help ensure all information and documentation that can be gathered is done so in preparation for the audit. Asset Management Plan Since January there is not much new to report on this item. SWT has submitted its Asset Management Plan to the Met Council for review. Should the Council OK SWT's plan, it will be provided to the City as a template to use in developing its own plan. Spare Drivers Attached to this report are copies of a couple Customer Service emails where a trip was either missed or ran late enough to be considered a missed trip. The emails have been included is to provide a couple examples of situations where a regularly scheduled spare driver would have been able to react and assure little to no disruption of service to Plymouth Metrolink customers. Recommendations Continue to consider a regularly scheduled spare driver during the morning and afternoon peak periods. Bottineau Transitway DEIS As City staff is aware, Metro Transit staff provided a copy of the Transit Operations Plan Report that is part of the Bottineau Transitway DEIS to staff to comment on whether or not the City would like to consider having Plymouth Metrolink service connect with the proposed Bottineau Transitway (Blue Line LRT Extension). A copy of the Transit Operations Plan is attached to this report. Upon initial review of the plan, the closest planned LRT station to Plymouth appears to be at the intersection of Bass Lake Rd and Bottineau Blvd in Crystal. Another potential connection could be made at a proposed LRT station at Rockford Rd (42nd Ave)/Bottineau Blvd in Robbinsdale. There are also stations proposed in Golden Valley and along Highway 55, but it appears these stations are planned too close to the urban core to justify a transfer from a Plymouth Metrolink bus when the bus could simply travel into Downtown Minneapolis itself. 1.1 Page 36 Recommendations Consider proposing a route that would connect the northern portion of Plymouth with either the proposed Bass Lake Rd or Robbinsdale Transit Center LRT stations. STA Suburb to Suburb Service Demonstration Project Representatives from the Suburban Transit Association (STA) met twice in February to discuss the potential of joint cooperative services between providers in order to demonstrate the feasibility of suburb to suburb transit services. Meetings included representatives from the MVTA, Maple Grove Transit, and SWT. All providers at the table agreed that such an undertaking would require new funding, meaning existing provider operating budgets would not be used for any demonstration service that would be provided. All providers at the table agreed that preliminary demographic analysis was required in order to provide both an idea of where such services make the most sense and to demonstrate to elected officials that sufficient demand exists for said services. After the initial meeting of the group, maps showing employment centers in STA communities were mapped, as well as data quantifying commuting patterns between STA communities. The resulting maps and tables are attached to this report. Note that the group agreed that employment centers in Plymouth and Eden Prairie should be considered "hubs" for any potential service that is rolled out. The next step is to create an informational map/document that elected officials can view in order to decide if suburb to suburb services warrant demonstration funding. Obviously, this is very early on in the process, but should indicators point to additional funding being appropriated for suburb to suburb services there would be in depth discussions between providers on how to approach the services from an administrative and operational standpoint. That all said, the STA would like the City's support in continuing to pursue funding for suburb to suburb services. Please make Matt aware of whether or not the City supports the STA moving forwards with these efforts. Recommendations Determine if the City supports STA efforts to acquire funding for demonstration suburb to suburb transit services. Page 37 Route Audits Throughout the month staff conducted several route audits of the Plymouth Metrolink fixed route system. Route audits are conducted not only to make sure Plymouth Metrolink policies are being met proper postings —Title VI, Commitment To Fairness, schedules on buses, etc...), but to assess the overall riding experience from a customer viewpoint. Here is a list of the routes that were audited in February: 741, 747, & 777. Overall, the riding experience on all trips audited was satisfactory. The following is a list of some key observations that came from the route audits: Overall, the riding experience on every trip was good or excellent. All drivers audited were knowledgeable and friendly towards customers. All drivers demonstrated safe driving habits and knowledge of the route(s) they were driving. Overall, the interiors of the vehicles were clean. Overall, the exterior of the vehicles were clean. Stop announcements appear that they will be an ongoing issue. Drivers either are not making the announcements, or the announcements are not loud enough/inaudible due several factors ESL drivers, poor speaker system audio quality, no speaker system). Stop announcements are a Federal requirement under Title VI rules and regulations. While schedules were available on all buses, a couple trips had schedules that were out of sort in that they were not neatly displayed or the schedule for the route that a particular bus was running was not actually displayed in the bus (Matt to follow up on with First Transit). Buses generally arrived on time, with the exception of Route 747 arriving five minutes early to Station 73. Commitment to Fairness/Title VI signs were properly displayed. Phone App marketing materials were properly displayed, but more schedule -sized brochures could be added to each bus. Note: Copies of the route audits completed during the month are attached to the report. Recommendations Determine policy for how paper schedules should be displayed on buses? All schedules available? Just the route the bus is driving at the time? Condense schedules into few schedules? Add more Phone App brochures to buses where possible. H.' Page 38 Vehicle Inspections Vehicles inspected in February: 2602, 60009, & 64263. Vehicles 60009 and 64263 were in very good condition, with only a few minor mechanical issues. SWT Vehicle Maintenance staff found relatively more issues with vehicle 2602, but found no major system failures. SWT Vehicle Maintenance staff forwarded their findings to First Transit's Vehicle Maintenance staff so the noted issues could be addressed. First Transit has been very diligent in addressing the issues found by SWT staff. Note: A copy of the vehicle inspection logs for this month, as well as the follow up actions taken by First Transit are included as part of this report. Street Observations SWT staff conducted observations of Plymouth Metrolink's operations along the MARQ2 transit corridor in Downtown Minneapolis during the month of January. The following are some general findings from these street observations: All vehicles observed had clean exteriors. All drivers were greeting passengers in a friendly manner as they boarded. One driver was out of uniform —wearing a track jacket. Bus 60008 was not displaying proper route information because rear route display was not working on the bus. All drivers were adhering to MARQ2 corridor operation procedures. On time adherence along the corridor continues to be an issue (2 trips running 3+ minutes late). However, this isn't atypical for the MARQ2 corridor. Often times the corridor gets bogged down for multiple reasons (traffic, accidents, too many buses going down the corridor at once, etc...). Staff observed a large dent in the side of bus 60011. SWT staff has made First Transit aware of the above issues and they are being addressed. Note: A copy of the Plymouth Metrolink Street Observations Checklist is included along with a copy of the street observations recorded on 2/17/15. A Page 39 Plymouth Staff Hours Feb -15 Date Employee Hours Description 2/2/2015 Matt F. 3.0 Meeting w/ Plymouth Staff; Service Plan Budget Work; Plymouth Communications 2/2/2015 Dave J. 1.0 Meeting w/ Plymouth Staff 2/2/2015 Len S. 1.0 Meeting w/ Plymouth Staff 2/3/2015 Tony K. 5.0 Plymouth Vehicle Inspections 2/3/2015 Ed N. 5.0 Plymouth Vehicle Inspections 2/3/2015 Justin W. 1.0 Plymouth Vehicle Inspections 2/3/2015 Matt F. 2.5 Plymouth -related communications 2/4/2015 Matt F. 5.0 Plymouth Offices; Plymouth Reporting 2/5/2015 Matt F. 1.5 Plymouth -related communications 2/2-2/6 Customer Service 1.4 Customer Service Calls 2/9/2015 Matt F. 5.0 Phone calls w/Luke & Paul B.; Plymouth -related communications; Subsidy research 2/10/2015 Souriyong S. 2.0 NTD Input; Plymouth Reporting 2/10/2015 Matt F. 4.0 Plymouth RSIP Project Prep; Plymouth communicaitons 2/11/2015 Matt F. 2.5 Team Transit Meeting; Plymouth Communications 2/12/2015 Matt F. 2.5 Wi-Fi install meeting w/ First Transit; Plymouth Communications; Develop trip itinerary for Luke 2/12/2015 Jason K. 3.0 Wi-Fi install meeting and prep time 2/13/2015 Matt F. 2.0 STA Suburb to Suburb Service kick off meeting; Plymouth Communications; TCF Flyer prep 2/9/-2/13 Customer Service 1.1 Customer Service Calls 2/16/2015 Matt F. 4.5 Route Audits w/ Luke; TCF Rider Notice; Plymouth Communications 2/16/2015 Linda S. 1.0 TCF Rider Notice 2/17/2015 Matt F. 1.5 Plymouth Communications; TCF Flyer 2/17/2015 Ryan S. 2.0 Plymouth MARQ2 Street Observations 2/18/2015 Matt F. 4.5 Plymouth Communications; Plymouth Offices; Met Council Audit Prep 2/18/2015 Souriyong S. 5.0 Plymouth NTD Reporting 2/19/2015 Matt F. 0.5 Plymouth Communications 2/19/2015 Souriyong S. 1.5 Plymouth Peformance Reporting 2/20/2015 Matt F. 3.0 Plymouth Communcations; RA-MVST Meeting with STA providres 2/23/2015 Customer Service 1.3 Customer Service Calls 2/23/2015 Matt F. 2.0 Plymouth Communications 2/24/2015 Souriyong S. 4.0 Plymouth Monthly Reporting 2/24/2015 Matt F. 2.0 Plymouth Communications; RSIP Memo 2/25/2015 Matt F. 4.0 Plymouth Reporting; Plymouth Offices; Plymouth Communications 2/26/2015 Matt F. 3.0 Plymouth Reporting Prep; Plymouth Communications 2/27/2015 Matt F. 4.5 STA Suburb to Suburb Meeting Prep; Plymouth Reporting Prep; STA Suburb to Suburb Service Meeting; Bottineau Transitway Study Review 2/2-2/27 Dave.]. 4.0 Plymouth -related activities 2/2-2/27 Len S. 2.0 Plymouth -related activities 2/2-2/27 Linda S. 2.0 Plymouth -related activities 2/23-2/27 Customer Service 0.9 Customer Service Calls Total Hours 101.7 Page 40 Phone Number: 3106 02/01/15 08:24:00 00:00:09 I! 115 Plymouth Monthly Incoming 94193 Calls 0.00 0 2/02/15 09:44:00, 00:03:05 I 100 94193 0.00 02/02/15 10:09:00 w 00:01:19 nom_ I 115 94194 0.00'', 02/02/15 13:12:00 00.00:38 I 100 94193 0.001 02/02/15 14:07:00 00:04:48 I 94201 94193 0.00 02/02/15, 02/03/15 14:30:00 08:24:00 00:01:521 00:04:52 1 I 100 100;94193 94193 0.00 0.001 02/03/15 08:30:00 00:00:36 I 100' 94193!$0.001 1 02/03/15 - 12:32:00 00:01:12 I 100 94193$0.00 I 02/03/15,15:17:00 02/03/15 16:55:00 00000:45 00:02:26 I I 100 100 94193. 94193 0.00 0. 001 02/04/15 07:27:00', 00:01:58 I 100 94193 1 0.001 02/04/15 07:34:00 00:01:18 I 100 94193 0.00 02/04/15 09:07:00 00:01:05' I 100 94193 0.00 02/04/15 09:12:00 00:01:17 I 100 94193 0.00'', 02/04/151 09:59:00', 00:01:16 I 100 94193 0.00 02/04/15, 10:31:00 00:00:07 I 100 94193 0.00; 02/04/1511 11:34:00 00:00:51 I 115; 94193 0.001 02/04/15 12:00:00 00:00:25 I 100 94193 0.001, 02/04/15 12:03:00 00:04:17 I 100; 94193` 0.00 02/04/15 15:01:00 00:01:41 I 2527 94194'. 0.00 02/04/151 15:10:00 00:07:161 I 100 94193' 0.00 02/04/15, 16:09:00 00:07:41 I 100 94193, 0.00:, j 02/04/15' 16:17:00; 00:04:13; I 100' 94193 0.001 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX - incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 2/7 Page 41 Plymouth Monthly• • Calls 9 Phone Number: 0. Date Time I DurationDir Extension User '` Acct Code Matter Code Trunk Cost 02/04/15 18:28:00 00:03:03 I 100 94193 0.00' 02/04/15; 19:06:00 00:01:11. I 115, 94193 0.00' 02/05/15, 09:25:00 00:04:35_ 1 100 94193 T $0.00 02/05/15 02/05/15 16:10:00 16:13:00 00:03:00:1 00:00:03 I 1 100 2527 94193' 94193 0.00 0.00 02/06/15 07:40:00' 00:01:01' I 1001 94193'' 0.00 02/06/15 09:30:00 00:01:46 1 100:94193 0.00' 02/06/15, 02/06/15 09:32:00, 10:20:00 00:00:05 00:10:00 I I 100 100 94195 94193 0.00 0.00! 02/06/15 11:13:00' 00:00:13 I 100 94193' 0.001 02/06/15 15;58:00 00:01:00 I 115 94193 0.00,1 02/06/15 17:51:00 00:00:49 I 100 94193 0.001 02/06/15 17:52:00 00:03:23 I 100 94194 0.00. 02/09/15 06:36:00 00:00:55 I 100 94193 0.001 02/09/15 06:47:00 00:00:54 I 100,94193 0.001 02/09/15+ 06:48:00 00:00:46 I 100 94193 0.001, 02/09/15 07:55:00 00:02:03 I 100 94193 0.00'' 02/09/15' 08:02:00 00:00:59 I 100 94193 O.00 , 02/09/15 08:15:00 00:01:11 I 100 94193, 0.00 02/09/151 10:03:00 00:00:29 1 100! 94193' 0.00 02/09/15 10:31:00 00:00:02 I 100 94193 0.001 02/09/15 1 02/09/15 11:50:00, 14:30:00 00:00:25' 00:00:06 I I 100, 2527 _ 94193` 94194 0.001 0.001 02/09/15 14:34:00 00:09:16 I 100' 94193' 0.001 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; lXC - incoming transferred continued; OX - outgoing transferred; IX - incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 3/7 Page 42 Plymouth Monthly Incoming Calls Phone Number: 3106 I 02/10/15 09:30:00 00:02:26 I 100 _ II _ 94193 0.001 02/10/15' 10:24:00 00:00:02; I 108 94193 0.00 1 02/10/15 02/10/15, 02/10/15 15:10:00 15:18:001 16:26:00 00:00:51 00:00:39 00:01:06 I I I 100 100 100 94193 94193 94193 0.00 0.00 02/10/15 16:52:00 00:04:33 I 100 94193 1 0.00i 02/11/15 07:27:00 00:01:42 I 100 94193 0.00'; 02/11/15 02/11/15 07:42:00 07:53:00 00:01:50 00:00:48 I I 1 100 100 94193 94193 0.001 0.00' 02/11/15 08:09.00 00:01:14 100, 94193 0.001 02/11/15 11:18:00 00:18:06 I 100,94193 0.00' 02/11/15, 16:56:00 00:00:24 I 1001 94193' 0.00 02/12/15 08:19:00 00:00:57 I 115 94193 0,00'. 1 02/12/15 51:00 09:16:00 00:00:31 00:00:35 I F 100 100 94193 94193 0.00 , 0.00! 02/12/15 10:45:00' 00:00:38 I 100 94193 0.00. 02/12/15 11:09:00 00:00:54 I 100 94193 0.00'. 02/12/15' 11:30:001 00:00:02' I 100 94193 O.00a 02/12/15 13:25:00 - 00:03:25 I 100 94193 n 0.00' , 02/12/15 ' 13:56:00 00:00:21 I 100 941931 0.00; 02/12/15 14:18:00 00:00:53 I 100 94193 0,00; 02/12/15 02/13/15 16:27:00 12:19:00 00:04:16 00:01:04 I 1 100 100 94193 94193 0.00, 0.00', 02/13/15; 15:33:00 00:01:40' I 100 94193WW 0.00 Dir: O -outgoing; I -incoming; N -internal; OXC -outgoing transferred continued; IXC -incoming transferred continued; OX- outgoing transferred; IX- incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 4/7 Page 43 TAk Plymouth Monthly Incoming Calls Phone Number: 3106 1 02/16/15 08:32:00 00:01:04 1 100 _ 94193 0.00' 02/16/15 10:28:00 00:01:00, I 100 94193 0. 00I 02/16/15 10:57:00 00:10:31 1 100 94193 0.00 J 02/16/15 1 11:28:00, 00:05:06 I 100' 94194, 0.00II, 02/16/15 14:46:00 00:00:29 I 100 94193 0.00:! 02/16/15 15:17:00 00:02:23 I 100 m 94193 0.00', 02/16/15 16:31:00 00:01:56 1 100 94194 0.001 02/16/1517:10:00 00:02:37 I 115 94193 0.001 02/17/15 11:25:00 00:00:18 I 100 94193 0.00 02/17/15 11:35:00, 00:00:31, I 100,94193 0.001 02/17/15 11:53:00 00:18:16 I 100 94193 0.001 2/17/15 13:54:0000:01:54 I 1000941940.00 02/17/15 14:42:00 00:00:09 I 100 _ 94193 0.00 02/18/15' 12:35.00 00:01:I 100 TMa` mm 94193E 0.001 02/18/15 12:58:00 00:05:00 I 100 94193 0.00 i 02/18/151 15:57:00 00:00:32E I 115, 94193' 0.00 02/18/15 16:48:00 00:00:28 _ I 100 1 94193 0.00 02/18/15117:54:00 00:00:05 I 100 94194, 0.00 02/18/15. 18:48:00 00:00:04 1 115 94193 0.00, 02/19/15' 08:27:00r 00:00:02 I 100 94193$0.00 02/19/15 08:31:00 00:01:12 I' 100 94193 0.00' 02/19/15 11:34:00 00:01:341 1100 94194, 0.00; 02/19/15 11:40:00 00:00:21 1 100'' 94193 0.001 i 02/19/15', 12:48:00; 00:00:12 I 100 94193 0.001 Dir: O -outgoing; I -incoming; N -internal; OXC -outgoing transferred continued; IXC -incoming transferred continued; OX- outgoing transferred; IX- incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 5/7 Page 44 Phone Number: 3106 02/19/15 13:06:00 00:00:04 I X100 Plymouth Monthly Incoming 94193 Calls 0.00 02/19/15; 13:08:00,00:00:07' I 100,94193$0.00 02/19/15 14:18:00 00:05:11 1 100 94194 0.00- 02/19/15; 15:38:00 02/20/15 10:57:00 00:08:01 00:00:40 I I 100+ 100 94193 94194 0.00' 0.00, 02/20/15' 1113:00 00:01:15 I 115 m 94194$0.00 02/20/15 12:16:00 00:01:55 I 100 94194 0.001 02/20/15' 12:55:00 02/20/15 13:54:00 00:03:101 00:00:11I I 100 100 94193 94193 0.001 0.00 j 02/20/15 16:04:00' 00:03:05` I 100` 94194„ 0.00j 02/23/15 10:29:00 00:00:42 I 94201 94193 0.00', 02/23/15 10:31:00' 00:03:54' I 94201! 94194 0.001 02/23/15, 12:44:00 00:04:34 I 100 94193 0.00'', 02/23/15 18:39:00 00:00:071 I 115 94193 0.0011 02/24/15 12:43:00 00:00:55 I 100 94193 0.00j 02/25/15 11:28:00, 00:00:51 I 100 94193 0.00; 02/25/15 12:54:00 00:00:04 1 100 94193 0.00; 02/25/15! 14:21:00, _-. 00:00:37• I 100 _ 94193 0.00 02/25/15, 14:55:00 00:02:05 I 100 94193 0.00 02/25/15 16:30:00 00:00:53 I 100' 94193 0.0011 02/25/15; 18:30:00 00:02:44 I 100 94194 0.0011, 02/26/15 12:17:00 02/26/15` 17:24:00 00:00:10 00:03:29 I 1 100' 100 94193 94193 0.0011 0.00' 02/27/15', 12:54:00 00:02:17 I 100. 941931 0.00 Dir: O - outgoing; I - incoming; N - internal; OXC - outgoing transferred continued; IXC - incoming transferred continued; OX - outgoing transferred; IX- incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 6/7 Page 45 Totals for Phone Number: 3106 Totals for Report: Totals: Totals: Dir: O -outgoing; I -incoming; N -internal; OXC -outgoing transferred continued; IXC -incoming transferred continued; OX- outgoing transferred; 1X- incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 7/7 Page 46 Plymouth Monthly Incoming Calls Phone Number: 3106 li 02/27/15 15:09:00 00:17:47 I ___1001 94193 0.00_, 02/27/15. 15:32:00 00:00:54 I 100 94193 0. 00i' 02/27/15, 15:33:00 00:02:21 I 2527 94194 02/27/151542:00 00:0201- I _ 100y- 94193 0.00 02/27/15 15:47:00 00:03:23 I 100 94193 0.00' 02/27/15 16:08:00 00:01:58 I 100 94193 0.00' i 02/27/15° 17:12:00 00:01:34 1 100 94193 0.00', 02/28/15 07:24:00 00:00:09 I 115 94193 _ 0.00' n7/7R/1 S 1 ti•n1 •nn M•M•nd T 11 S. nwtin Totals for Phone Number: 3106 Totals for Report: Totals: Totals: Dir: O -outgoing; I -incoming; N -internal; OXC -outgoing transferred continued; IXC -incoming transferred continued; OX- outgoing transferred; 1X- incoming transferred Report Date: 3/1/2015 8:10:08 AM Page: 7/7 Page 46 P/ymealb etee/fo.Y February, 2015 PACT Jan/Feb-15 CUSTOMER SERVICE LOG If yes, intake TYPE DATE CALL ROUTE SCHEDULE ADA Title VI person immediately ISSUEE DATE RESOLVED TIME TIME Issue yes/no Issue yes/no notified ISSUES RESOLUTION supervisor yes/no Irate customer called and claimed that the 740 had never showed up at the start of the Called dispatch and Nur got on the phone & pulled playback on bus & it started at route, County Rd 24 & Medina Rd. He went on to say that this was the 3rd day in a row & the correct spot and on time. Dispatcher tried calling driver but ended up having Late Bus 2/4/2015 2/4/2015 4:12 PM 740 4:10 PM n n n that he had been taking this route for a long time & never had this issue. another driver go & get this customer. I asked that the driver make sure the customer was in the correct spot to catch the bus. The caller was an extremely schedule/routing 2/5/2015 via MT Facebook: suggestion to add Louisiana transit Center to route 747. Would like to see Noted by SWT. weekend service and more service throughout the day. Customers called about late buses this morning (dispatch reported stuck railroad crossing Matt spoke with Paul B. and learned that a railroad crossing on Vicksburg Ln was arms, requiring detour, delays). One customer added that he thought he missed bus, ended caught in the down position during the AM rush hour, forcing 776 buses to detour Late Bus/skipped 2/9/2015 2/9/2015 7:55 AM 776 7:15 AM n n n up driving, and following bus. Bus headed south on Peony Lane onto Hwy 101, but failed to and miss part of the local routing. The result was 776 buses running 10-15 minutes stop turn left on Medina Rd, and continued south on Hwy 101 down to Olive Lane. The bus late on average. Dispatch worked to ensure buses were at the Olive Ln P&R on completely skipped the Medina Road & County Rd 24 stop. time, but the local portion of the route did run late all morning due to the railroad Last month I started anew job downtown and have been taking route 766 from the Medina FIRST: The first three 776 trips were held up because the railroad crossing arms 24 stop. I get on at the 7:31 scheduled stop. This morning the bus didn't come on time. 1 were stuck down. Both trips detoured around the crossing using NW Blvd. As I pulledup the new Metrolink app and saw that it was running quite late... it said it should be write this note the crossing arms are still down. Since the 7:15 trip has the largest at my stop by 7:45. 1 decided to wait it out. In the meantime, I started tracking the bus with load I will have another vehicle at Olive Lane at 7:27 to make certain we get that the map feature. I was shocked to see that the bus, rather than turning on Medina Road group on-time. from 101, continued down on 101. Obviously the driver decided s/he could make up some time by skipping the little loop over to 24 and Media... However this of course completely 2/9/2015 2/9/2015 776 12:00 AM n n n cut me off. There are sometimes other passengers on this loop as well, so it's possible others were affected. While it was annoying to have to stand out in the cold for 20 minutes, then walk back home and drive into downtown (and pay parking), my bigger concern is that this is a pattern for Metrolink. Being a new rider, I'm now concerned that every time the bus is running late (possible due to a snow event), they'll decide to cut off this portion of the route. I called the number on the city's website about this issue on the way in to work this morning, but we had a bad phone connection so I wanted to follow up with an email to make sure all the. details were clear (the gentlemen thought my name was'Steve' :) ) Can you tell me what is the policy concerning Metrolink buses parking on active roadways FIRST— We try to keep our buses out of the way at the start of routes but it is during their routes? I am asking specifically about parking not just picking up or dropping off often not as easy to find a place to put a city bus as one would think. Our drivers passengers. I live in Taryn Hills and travel CR 47 daily. I very often (almost daily) see buses are discouraged from placing the bus on private property especially retail stores believe they are for Route 776) parked in the active right turn lane into The Willows where the proximity to pedestrian and vehicle traffic results in difficult and subdivision (eastbound CR 47 into Niagara Lane) in the early evening and in the active turn hazardous situations for patrons of those businesses and our drivers. Our drivers lane leading into Taryn Hills (west bound CR 47 into Niagara Lane) early in the morning. This do have some time between trips to create a buffer for more difficult traffic days. is a potential public safety issue and I don't understand why the busses need to park there. On the best of days they may have a little break time before their next trip. The They are not picking up or dropping off passengers at that time and just sit there for official start andend of the 776 route is Shenandoah and Co Rd 47, adjacent to 2/9/2015 2/10/2015 extended time periods. This has been going on for a long time and I put up with it because I Walgreens. The approved layover for the 776 is on the shoulder on Co Rd 47 thought this might be a temporary situation. This doesn't seem to be the case. What is the between Shenandoah and Vicksberg, but well back from the right turn lane. We purpose of them parking and blocking part of the right turn lane? If it is essential that they will instruct our drivers to wait in the approved layover. take a break or need to pass time before they restart their route, there is a Walgreen's parking lot on the corner of Vicksburg and CR 47 about one mile away that would get them out of an active traffic lane. My opinion is that no vehicle should be parking on an active roadway unless they have an emergency breakdown. I would expect to be asked to immediately move or receive a ticket if I were to do that and the larger vehicle takes up more room and is even more of a hazard to other vehicles, bicyclists and pedestrians than my vehicle. I received a call at 4:27 pm today regarding the 4:10 pm route 777. Driver, Jerry Warner, Called dispatch to let them know what happened and dispatcher said the next one forgot to stop and pick up the 6 or 7 customers standing at e & Marquette. I called would arrive there in about 15 to 20 minutes. FIRST: I just spoke with driver(Jerry dispatch to let them know and let the caller know that another 777 would come through in Warner) and heconfirms that heindeed forgot tostop at7th /Marquette. he Missed Stop 2/12/2015 2/13/2015 4:27 PM 777 4:10 PM n n n about 15 to 20 minutes. Customer wasn't pleased! stated by the time he realized what happened it was too late. I talked to him about the severity of not stopping for waiting passengers. in our conversation, Jerry was apologetic and assured that it will not occur again. Page 47 No heat on bus 2/19/2015 2/19/2015 747 run 37045 n n Received via Metro Transit- there was no heat on the bus this morning. This is the second FIRST RESPONSE: Driver of this route reported about heat issue on Bus#60008 time in the past week thatthis has happened. I could see my breath the entire ride into route 747 ES 630AM at station 73. There was replacement bus#600013 waiting downtown. for him in down town at 7:OOAM. Bus#60008 was taken to the shop right away and I was told it has been fixed. No contact info on MT form Ivy aan er as een s an a,ng a e e0 can own oca ion 11tn a no HZ—n romo Dispatch tells methat driver had mechanical issue with his bus and had to take 12h35 - busses to Station 73 Park and Ride are suppose to arrive between 12h11 and 12h12 different bus. This bus switch delayed the driver and he was at this specifiic time but no busses stopped today Friday 20 February. The only bus that stopped was going to No Bus 2/19/2015 2/19/2015 795 11:55 AM n n Ridgedale mall. She has caught busses on this route and time before so she is at the correct point about 13 minutes down. We definitely should have called and inform you location at the correct time. She usually gets on Bus Number 795 or 772 whichever is about this. My apologies. first. why were there no busses today???? The next bus is now at 2h11- which I. hope will arrive 11 Customer called and said that both in the morning and afternoon on route 741 that woman told customer that I would let the supervisors knowaboutthe issue. Other 2/25/2015 6:30 PM 741 7:15 am & 5:15 pm n n talks on her phone very loudly for about 15 minutes each way. He said it was extremely soreadsheet annoying and hoped that something could be done about it. Both times entered on this re resent the time the bus is at Station 73. 1 regularly ride the 535 a South out of Minneapolis in the evenings. I'm on the bus at about MATT FORWARDED EMAIL TO FIRST & RESPONDED TO WRITER: Thank you for five thirty seven, I've noticed that your Plymouth bus drivers route 777 and route 772 are your email and for making us aware ofthis issue regarding Plymouth Metrolink constantly cutting off my metro Transit bus driver.lt is so out of control that there's been drivers. I have forwarded your comments to our Driver Supervisors and theywilldriver2/25/2015 2/25/2015 email 777/772 n n several times that the Metro Transit bus is almostottenhitbgby your Plymouth bus drivers be making the Plymouth Metrolink driver force aware of your concerns and taking thus creating an accident which could cost me even more time on my commute. Your drivers any needed corrective action. need more professional training and they need to be more courteous. vehicle 2/25/2015 747 n n very unsatisfied with my bus experience this month. I am currently sitting on the side of 394 First: We are very sorry for these two unrelated incidents t0 have happen stranded on a broken bus the 747. This already happened a few weeks back to me on the to our customers. On January 28/2015 Bus # 60004 on route 795 had a 795. It is probably the same bus. I am wasting my time, unsafely walking on a freeway mechanical issue and broke down on Hwy 934. toswitch buses, and have to find alternative arrangements to do daycare pickupl. Please fix On February 25,2015 Bus #2601 on route 747 WB stalled on Hwy 394. we your buses -This should not happen, especially twice in a month. understand how it feels if a passenger was on both these two buses and try very hard in making sure buses are ready for the winter. Our apologies for these inconveniences. driver 2/27/2015 2/27/2015 3:20 PM 742 3:05 PM in n A rider called Customer Service this afternoon initially stating that this bus did not show up First: investigated; both buses were on time and followed assigned routing at Prudential. Dispatch determined thatthis bus did service Prudential on time. The caller waited forthe next bus at 4:05, which he did catch. However, he called back and said that the bus isn't pulling into and out of Prudential as indicated on the map of the routing and online". The security guard at Prudential agreed that the routing into and out of the Prudential lot is different than what has been done before. Page 48 Plymouth Metrolink January 2015 Fixed Route Ridership Report Data -Revenue Operating Fare Total Revenue Revenue Subsidy Per Recovery Passenger Passenger Route Month Cost Revenue Subsidy Passengers Hours miles Passengers Ratio Per Hour Per Mile Shuttles Bus 740 January 10,208 $ - $ 10,208 1,108 78.53 1,323 $ 9.21 0.00% 14.11 0.84 Shuttles Bus 185,513 38,733 1,849.05 8,631 28.83% 21 1.05 2015 Grand Total 260,677.34 $ 75,164.00 $ 8,631 803 741 January 13,833 10.75 13,833 1,832 103.33 1,854 7.55 0.00% 17.73 0.99 7, Percent In crease/Decrease -91.5Yo -91.1910 91.7% 7777 7 Shuttles Bus 743 January 2,771 2,771 134 20.37 378 20.68 0.00% 6.58 0.35 Shuttles Bus 771 January $ 13,409 $ - $ 13,409 749 105.00 1,701 $ 17.90 0.00% 7.13 0.44 Shuttles Bus 791 January 185,513 38,733 1,849.05 8,631 28.83% 21 1.05 2015 Grand Total 260,677.34 $ 75,164.00 $ 8,631 803 66.57 1,115 10.75 0.00% 12.06 0.72 Percent In crease/Decrease -91.5Yo -91.1910 91.7% 2015 Grand Total 260,677 75,164 185,513 38,733 1,849.05 36,905 4.79 28.83% 20.95 1.05 Total Monthly Summary Total January $ 260,677 $ 75,164 $ 185,513 38,733 1,849.05 36,905 $ 4.79 28.83% 21 1.05 2015 Grand Total 260,677.34 $ 75,164.00 $ 185,513 38,733 1,849.05 36,905 $ 4.79 28.83% 21% 1.05 Percent In crease/Decrease -91.5Yo -91.1910 91.7% Page 2 of 2 Date 2/24/2015 Page 49 Plymouth Metrolink January 2015 Fixed Route Ridership Report Data -Revenue T totaJ , au 7 7e 4 , R tet ...z ..n„,.,°, a, ,v, -i .,,..: r, U„ <, ,, .,x1i n:Tir, <.... ,rte f,s,wz.. 1t .,, `3F;1 'F%l:. i.,l i t},, yp t ry7t r {} f.At ll ] Express 772 January $ 25,488 $ 10,814 $ 14,674 4,907 176.40 3,696 $ 2.99 42.43% 27.82 1.33 4:.... iTo,talRcute 7?2 , 2 t ? tt t r i z` „tt„ Express 774 January $ 3,082 551 $ 2,531 250 22.26 428 $ 10.12 17.88% 11.23 0.58 i totalRarnte774 ;'' , Express 776 January $ 45,910 $ 18,939 $ 26,971 8,594 299.25 7,027 $ 3.14 41.25% 28.72 1.22 t r i Express. 777 January $ 31,341 9,265 $ 22,076 4,204 213.15 4,620 $ 5.25 29.56% 19.72 0.91 Express 790 January $ 41,725 $ 16,837 $ 24,888 7,640 310.80 5,611 $ 3.26 40.35% 24.58 1.36 t t Express 793 January $ 11,572 3,949 $ 7,623 1 792 85.26 1,575 $ 4.25 34.12% 21.02 1.14 t ? ttr ia. ..r t tl n £ i Express 795 January $ 7,039 $ 1,239 $ 5,800 562 47.04 1,054 $ 10.32 17.60% 11.95 6110", a0 t. rYr 5 3 r ? 11 11""", i 1AdSry Page 1 of 2 Date 2/24/2015 Page 50 Operating Fare Total Revenue Revenue Subsidy Per Recovery Passenger Passenger Route Month Cost Revenue Subsidy Passengers Hours Miles Passengers Ratio Per Hour Per Mile Express 742 January $ 19,264 1,670 17,594 758 128.94 2,881 $ 23.21 8.67% 5.88 0.26 Tttl0 tt1a Express 747 January $ 26,405 11,900 14,505 5,400 192.15 3,641 $ 2.69 45.07% 28.10 1.48 T totaJ , au 7 7e 4 , R tet ...z ..n„,.,°, a, ,v, -i .,,..: r, U„ <, ,, .,x1i n:Tir, <.... ,rte f,s,wz.. 1t .,, `3F;1 'F%l:. i.,l i t},, yp t ry7t r {} f.At ll ] Express 772 January $ 25,488 $ 10,814 $ 14,674 4,907 176.40 3,696 $ 2.99 42.43% 27.82 1.33 4:.... iTo,talRcute 7?2 , 2 t ? tt t r i z` „tt„ Express 774 January $ 3,082 551 $ 2,531 250 22.26 428 $ 10.12 17.88% 11.23 0.58 i totalRarnte774 ;'' , Express 776 January $ 45,910 $ 18,939 $ 26,971 8,594 299.25 7,027 $ 3.14 41.25% 28.72 1.22 t r i Express. 777 January $ 31,341 9,265 $ 22,076 4,204 213.15 4,620 $ 5.25 29.56% 19.72 0.91 Express 790 January $ 41,725 $ 16,837 $ 24,888 7,640 310.80 5,611 $ 3.26 40.35% 24.58 1.36 t t Express 793 January $ 11,572 3,949 $ 7,623 1 792 85.26 1,575 $ 4.25 34.12% 21.02 1.14 t ? ttr ia. ..r t tl n £ i Express 795 January $ 7,039 $ 1,239 $ 5,800 562 47.04 1,054 $ 10.32 17.60% 11.95 6110", a0 t. rYr 5 3 r ? 11 11""", i 1AdSry Page 1 of 2 Date 2/24/2015 Page 50 Plymouth Metrolink January 2015 Dial A Ride Ridership Report Data -Revenue Operating Fare Total Revenue Revenue Subsidy Per Recovery Passenger Passenger Cost Cost Cost Route Month Cost Revenue Subsidy Passengers Hours Miles Passengers Ratio Per Hour Per Mile Per Pass Per Hour Per Mile Dial A Ride January $ 58,532 7,701 50,831 3,759 1,052.50 16,075 13.52 13.16% 3.57 0.23 15.57 55.61 3.64 Total- $ 58,532 $ 7,701 50,831 3,759 1,052.50 16,075 13.52 13.16% 3.57 0.23 15.57 55.61 i3.64' Page 1 of 1 Date 2/24/2015 Page 51 Matt Fyten From: Buharin, Paul <Paul.Buharin@firstgroup.com> Sent: Wednesday, February 11, 2015 3:20 PM To: Webmail - Transit; Knier, Tom; Kasin, Nur Cc: Matt Fyten; Eric Schuman Subject: RE: Route 776 didn't follow route Attachments: 776 - 2015-02-11_14-40-04.mp4 Linda - I apologize, I knew of part of this situation but I did not know the extent of our failure until your note. The 7:15 - 776 bus had a mechanical problem on the way to the route. We did a bus switch but he was % hour late starting the route. We had another bus who was instructed to go directly to Olive Lane Park and Ride and pick up on time, at 7:39. The second bus instead followed the late bus through the entire route. Both buses did the Medina road loop, but very late. In essence, we had the 7:15 and 7:50 trips running minutes apart. Please see the attached video showing the buses operating the local portion of the route. If I had been aware of this situation I would have spread out the three buses out to better service segments of the route, more on-time. I sincerely apologize for this outcome. I had directed the staff toward a more successful solution and I see now it was not put in place in the manner I had intended. Please apologize to Mr. Fischer. There have been two unrelated incidents that resulted in poor service for him. I will speak with the staff involved about implementing more effective solutions that minimize impact on customer experience. Paul Buharin General Manager First Transit From: Webmail - Transit [mailto:transit@plymouthmn.gov] Sent: Wednesday, February 11, 2015 1:33 PM To: Buharin, Paul; Knier, Tom; Kasin, Nur Cc: Sarah Hellekson; eschuman@swtransit.org Subject: FW: Route 776 didn't follow route Can you please follow up and let me know how to answer him? Thanks, Linda From: Tim Fischer [tim@fischersplace.com] Sent: Wednesday, February 11, 2015 8:04 AM To: Webmail - Transit Subject: Re: Route 776 didn't follow route I appreciate your reply. Unfortunately there are still issues as of this morning. Today the 7:31 route 776 bus at 24 and Medina didn't show up again, and this time it didn't even appear on NexTrip at all. So I'm forced to drive again today. There was another person waiting at the stop today as well. Page 52 This is very frustrating as I purchased an unlimited ride pass based on the good service I had in January. Plus it's affecting my work schedule at my new job. I didn't work downtown yes todo I'm not sure how things worked out then, but this is two days this week now. Thanks much for your attention Tim Sent from my iPhone On Feb 9, 2015, at 9:33 AM, Webmail - Transit <transitgplymouthmn.gov> wrote: Tim, Thank you for your email. I certainly apologize for the situation you encountered this morning. I've forwarded your comments to our Operations Department for their review. I'm sure they will make certain this does not happen again. Please contact me with any other questions or concerns. Regards, Linda Spevacek Customer Service From: tim(Wischersplace.com [tim@fischersplace.com] Sent: Monday, February 09, 2015 8:46 AM To: Webmai) - Transit Subject: Route 776 didn't follow route Hi, Last month I started a new job downtown and have been taking route 766 from the Medina & 24 stop. I get on at the 7:31 scheduled stop. This morning the bus didn't come on time. I pulled up the new Metrolink app and saw that it was running quite late... it said it should be at my stop by 7:45. I decided to wait it out. In the meantime, I started tracking the bus with the map feature. I was shocked to see that the bus, rather than turning on Medina Road from 101, continued down on 101. Obviously the driver decided s/he could make up some time by skipping the little loop over to 24 and Media... However this of course completely cut me off. There are sometimes other passengers on this loop as well, so it's possible others were affected. While it was annoying to have to stand out in the cold for 20 minutes, then walk back home and drive into downtown (and pay parking), my bigger concern is that this is a pattern for Metrolil-Ac. Being a new rider, I'm now concerned that every time the bus is running late possible due to a snow event), they'll decide to cut off this portion of the route. I called the number on the city's website about this issue on the way in to work this morning, but we had a bad phone connection so I wanted to follow up with an email to make sure all the details were clear (the gentlemen thought my name was 'Steve':) ) Page 53 Thanks in advance for your concern, Tim Fischer P.S. The 776 bus service has been rock solid until last week. The usual driver hasn't been around (not sure why) and there have been several other drivers filling in, and service has been spotty due to that. Page 54 Matt Fyten From: Kasin, Nur <Nur.Kasin@firstgroup.com> Sent: Friday, February 20, 2015 2:41 PM To: Eric Schuman; transit@plymouthmn.gov Cc: Mel Rozeboom; Linda Spevacek; Knier, Tom; Buharin, Paul; Matt Fyten Subject: RE: No Midday Busses Eric, Dispatch tells me that driver had mechanical issue with his bus and had to take different bus. This bus switch delayed the driver and he was at this specific time point about 13 minutes down. We definitely should have called and inform you about this. My apologies. 0212012015 Haute: 795 Dir: WEST 0D FTCO PL -60014 Dir WEST BD 2S2A J PL -60014 MAbJA PL -60014 MA49 - - I PL -60014 37014 — PL -60014 (12: PL -60014 112: Nur Kasin Assistant General Manager First Transit 3400 Spring Street NE Minneapolis, MN 55413 612.378.7464 Office 612.378.5525 Fax 612.369.9020 Cell Nur. Kasin (aVirstgroup.com www.firsttransit.com 7f you cannot do it safely, don't do it." 12:50P 12:52P 12:55P 12:58P 1.4 5 5 I.7 1.6 37014 ' MCCLONEY, JOE C. 37014 MCCLONEY,JOE C. 137014 ;1+4CCLONEY,JOE C. 137014 , MCCLONEY, JOE C. 37014 MCCLONEY, JOE C. 37014 j MCCLONEY, JOE C. e37014 MCCLONEY, JOE C. 137014 ; MCCLONEY, JOE C. 137014 MCCLONEY, JOE C. 137014 MCCLONEY, JOE C. 37014 MCCLONEY, JOE C. 1 Page 55 From: Webmail -Transit [ Sent: Friday, February 20, 2015 2:03 PM To: Kasin, Nur; Knier, Tom; Buharin, Paul Cc: Sarah Hellel<son; mrozeboom@swtransit.org; Ispevacek@swtransit.org Subject: FW: No Midday Busses Could someone please check on this one and get back to me? I didn't hear from anyone so I'm thinking she just missed the bus! Thanks, Eric Schuman Customer Service From: Vanessa Ras [vanessa@ras-sa.com] Sent: Friday, February 20, 2015 1:30 PM To: Webmail - Transit Subject: No Midday Busses My daughter has been standing at the downtown location "11th and Harmon" from l lh55 to 12h35 - busses to Station 73 Park and Ride are suppose to arrive between 12hl 1 and 12h12 but no busses stopped today Friday 20 February. The only bus that stopped was going to Ridgedale mall. She has caught busses on this route and time before so she is at the correct location at the correct time. She usually gets on Bus Number 795 or 772 whichever is first. Why were there no busses today ???? The next bus is now at 2h11 - which I hope will arrive ! ! Vanessa Page 56 BoitineauTrans ii tV Y ay DRAEF FWRQNMENTAL IMPACTSTATEMENT 5.3 B -C -D1 Alternative The B -C -D1 alignment differs from the A -C -D1 alignment at the north end of the corridor. Instead of operating to Maple Grove, this alignment follows West Broadway Avenue to the Target North Campus. Stations north of 63rd Avenue for this alternative are as follows: 97th Avenue (Target North Campus) 93rd Avenue 85th Avenue Brooklyn Boulevard Stations south of Brooklyn Boulevard are the same as previously noted for the A -C -D1 alternative, and are as follows: 631d Avenue Bass Lake Road Robbinsdale Transit Center Golden Valley Road2 n Penn Avenue Van White Boulevard The Interchange at Target Field Park-and-ride lots are proposed at 97th Avenue, 93rd Avenue, 63rd Avenue and Robbinsdale Transit Center. 5.3.1 LRT Service Plan LRT service frequencies for this alternative are the same as previously noted in Table 5-1 for the A -C -D1 alternative. Table 5-4 presents estimated station -to -station travel time estimates for the LRT alternative B -C -D1. A more detailed description of operating assumptions used to develop LRT travel times is provided in Appendix B and a detailed travel time estimates are provided in Appendix C. 2 In response to Scoping comments from the City of Minneapolis, the Draft EIS will evaluate stations at both Golden Valley Road and Plymouth Avenue/Wirth Park. For the purposes of ridership forecasting and cost estimation, the operations plan assumes the station at Golden Valley Road. Differences in forecasts and costs between the two stations are expected to be minor. Bottineau Transitway DEIS Page 45 May 2012 Transit Operations Plans Report (Final) Page 57 Ba%tineauTransltway DRAFTUMRONdMAL IMPACTSTAiEMENT Table 5-3 LRT Travel Time Estimate for B -C -D1 Alternative Segment Segment Segment Distance Time 97th Avenue Station 93rd Avenue Station 85th Avenue Station Brooklyn Blvd Station 63rd Ave Station Bass Lake Rd Station Robbinsdale Transit Center Station Golden Valley Rd Station Penn Ave Station Van white Memorial Station The Interchange at Target Field Station 0.94 0:02:33 0.99 0:02:31 1.00 0:02:24 1.82 0:04:32 1.22 0:01:57 1.87 0:02:44 2.29 0:03:07 2.83 0:07:25 0.26 0:01:09 0.06 0:00:41 Total 13.27 Oc2fl:04 5.3.2 Background/Feeder Bus Service Pian The background bus network for LRT A -C -D2 pivots from the Baseline transit network, with changes made to accommodate LRT. The background bus network for LRT B -C -D1 is very similar to what was previously described for LRT A -C -D1, but with modifications to suburban local and express routes at the north end of the corridor to account for the °B" alignment. Those modifications are described below. All urban local routes remain the same as in LRT A -C -DI. Figures 5-6 through 5-8 illustrates background bus alignments under this alternative. Appendix A presents a side-by-side comparison of bus route modifications between the project alternatives. Appendix D identifies LRT station connections for corridor bus routes. Suburban Local Routes Route 705 - Alignment changes previously proposed for the Baseline alternative are also proposed for this alternative, with the route ending at the proposed 97th Avenue (Target Northern Campus) LRT station. Route also connects to LRT at the 931d Avenue, Brooklyn Blvd. and 71s' Avenue stations. Route 716 - Route changes previously described for the 'Baseline alternative also apply to this alternative. Route connects to LRT at the Robbinsdale Transit Center, Bass Lake Road and 63,d Avenue stations. Route 717 - No change from the Baseline alternative. Route connects to LRT at the RobbinsdaleTransit Center station. Bottineau Transitway DEIS Page 46 May 2012 Transit Operations Plans Report (f=inal) Page 58 Bonin eau Tia res i tway DRAFT RMHONNORAL IMPACTSTATEMENr Route 718 - This is a new route that was proposed in the Baseline and other build alternatives. It is also proposed in this alternative, with no changes from what was described in the Baseline alternative. Route connects to LRT at the Robbinsdale Transit center station. Route 721 - No change from the Baseline alternative. Under this alternative, this route connects to LRT service at just the Bass Lake Road station. Route 722 - No change from the Baseline alternative. Route 723 - No changes are proposed from the Baseline Alernative. This route connects to LRT service at the Brooklyn (Starlite) and 85th Avenue LRT stations. Route 724 - Modify route alignment to include a mid -route connection to the 63rd Avenue station. Route also connects to LRT at the Brooklyn Blvd. station. No change proposed to service frequencies (30 peak/30 midday). Route 729 - No change from the Baseline alternative. This route connects to LRT service at the 97th Avenue (Target) LRT station. Route 731- This route is eliminated under this alternative and replaced with LRT service. Route 732 - This route was proposed in the Baseline alternative and is also proposed in this particular Build alternative, but with a modified alignment. This route only operates between the Maple Grove Transit Station and the Brooklyn (Starlite) LRT station as a local route (i.e., stops approximately every 1/4 mile). Proposed service frequencies are 15 -minutes in the peak period and 20 -minutes in the midday. Route 759 - This proposed new route from the Baseline alternative that is also proposed for this alternative. Under this alternative, this route connects to LRT service at the 631d Avenue and 85th Avenue LRT stations. Route 764 - Changes proposed in the Baseline alternative are also proposed for this Build alternative. In the Baseline, this route is converted to a suburban local route that is anchored at the RTC. This route becomes an all -day feeder route with 60 -minute all -day service frequencies. The route also connects to LRT at the 715' Avenue and Brooklyn Blvd. stations. Limited Sto,p/Exgress Routes Route 755 - No change from the Baseline alternative. This route connects to LRT at the Penn Avenue and Van White memorial Boulevard stations along the Olson Memorial Highway. Route 756 - No change from the Baseline alternative. Route 758 - No change from the Baseline alternative. Route connects to LRT at the Robbinsdale Transit Center station. Route 760 - No change from the Baseline alternative. Route 761- No change from the Baseline alternative. Route 762 - No change from the Baseline alternative. Route 763 - No change from the Baseline alternative. Route 765 -- This route is eliminated under this Build alternative, replaced with LRT service. Route 766 -- No change from the Baseline alternative. Route 767 - As in the Baseline alternative, this route is eliminated and replaced with LRT and new local route service. Bottineau Transitway DEIS Page 47 May 2012 Transit Operations Plans Report (Final) Page 59 Bot#ineau I, ansitway DRAFT FNVIROMWAL IMPACTSTATEWNT Maple Grove Routes Route 780 - No change from the Baseline alternative. Route 781 - This route retains Baseline alternative routing, with service starting/ending at the Maple Grove Transit Station. Route 781X - This route retains Baseline alternative service frequencies, with 15 -minute frequencies in the peak period, peak direction only (i.e., 10 a.m. and 10 p.m. trips). These trips could be service extensions of select Route 781 trips. Route 782 - No changes are proposed from the Baseline alternative. This route continues to operate as an express route with peak period, peak direction service to/from downtown Minneapolis. Route 783 -- No change from the Baseline alternative. Route 785 - No change from the Baseline alternative. Route 787 - This route is eliminated. Route 788 - This route reverts back to Baseline alternative routing, with this route serving the Maple Grove Transit Station. Route 789 - No change from the Baseline alternative. 8ottineau Transitway DEIS Page 48 May 2012 Transit Operations Plans Report (Final) Page 60 80 neau i t ansitway DRAFT E.N AR(NVMINIAL IMPACT STATEMENT Figure 5-6 0 startle LRT B -C -Di & Urban Local Routes Transit Center t Brooklyn I` Center LRT ee 22 ' 1 a BraoWyn Curler, Transit Cegi e 22 d 01 001 _ 22 Crystal I 19 N o W Rnl,rao-rsclule l b rs c Ti -mit Coil,, r Rt insdoIe r 19 14 i LRT +`+ Legend i ry Trensil GP-ntees ' d Proposed Stations LRT Alignment West Broadway Rapid Bus 1 - • 55 Golden 111111 Hiawatha/Contral LRT Valley 111111 Southwest LRT t Mflg r+%1 Bottineau Transit Way OEIS Page 49 Transit Operations Plans Report (Final) Il Mit) nerrPofi`s Ra Ili,,` t, Transitt OrSf. ;. May 2012 Page 61 rLBO#'1Reau l t anS1tWryy DRAFT EWRONMOVAL IMPACT STATEMENT Figure 5-7 LRT R -C-131 & Suburban Local Routes l'lyn+oulh Legend H Transit Centers O Proposed Slalions LRT Alignment ipem Hiawalhe/Central LRT 111111 Southwest LRT 9701 Ayer rv g e l 1400hern Campus) I rto 94 r 4 j I:amil Center G10! FlerYrdor.r, p Osscoj lRT Brooklyn 59 park 59 2 t 169 Qg I n;+,1+, ``gip- 'Gy pst,r+I;Yc 2 c,vc oYq rUv.,a4 Cyir 21 T. C. Brooklyn Center 6 94 gq 2 - r 23 rI 16 21 p to0,1 f 1r tiraokly+i Cenjer ly 05 Truns,l Center 1 New Crly5tu1 5 Ffape, Y l'lyn+oulh Legend H Transit Centers O Proposed Slalions LRT Alignment ipem Hiawalhe/Central LRT 111111 Southwest LRT 0 0.5 1 2 3 Miles v Rarhm3<hrlx: .-.. I p lf nsil fenfur Robhrnsdole 1 UY V, 24 GoldV r. I l5555 . Trcw' 05 tereciun,rRsc„ua Minneapalis,p. -- T, yw9 f Ct.W." r Rottineau Transitway DEIS Page 50 Transit Operations Plans Report (Final) May 2012 Page 62 Bo#i ineau tt ansitwa' IV DRAFT EWRONMENTAL IMPACTSTAIMEW Figure 5-8 LRT B.0 -D1 & Limited Stop & ExpresA. Oka s Routes 64 llararplin ^ti iS19> al I BF4' Norn,lami 8 OsseoBrooklyn TrurslCrr,tar 85 Park l 83 1 6 IO Maple htnpf•Grori 1 G r o v e { 80 QR7 T. C Sfarlik 61 r' 84 ransif Cenr. r Brooklyn Q ti Z 9 CcnIer 5 1 i i '0 Nalrslapta ! `' ji° Dov.Ttox7s Brao4ryrr C nYc 780 782 TreinS±l Ccnhr 94 eY 7SIX783 0' 785 786 6 C do rh,a H•if7hls 789 Trc nsrl nhr Crysfai 1r 61 I 56 iioo; _ 0 FCohlfn drd,• Routes P l ni a u f h lruns;r Cios•tr via 1-94: y .` New © 76076 ' 60761 I 762 763 NoPe }' 766 IiI P RobbinscdcrIe 780782 i4oQ; y 781X783 I ! 785 786 Legend 55 O° 789 O Corridor Park & Ride Lots N rr i v. 1551 - i Ronr{ B Sll St. Q Transit Centers of 55::. 55 Trcm,ll C.Ir. M N O Proposed Stations l G o) td e n Valle 1',nc A;70, sl. 1,C.L t. it RT Alignment y 89 t91 mill Hiawatha/Central LRT S6 58 '00. iuisranu Avinu'i + M i n'n e n o'bi'sLL .St. t(ivis ti P .0. 111111 Southwest IRT Irani! Cunlar r0 ly Park tlpl0::n C4;c000 l.ikc'Mr fit hpncif CenfTru+r;il Crnlrr n a 4.5 1 1 2 3Mtles - I CQ' pt v 8ottineau Transitway DFIS Transit Operations Plans Report (Final) Page 51 May 2012 Page 63 Page 64 97th A;7nue nji ;=- till r 931d Avenue F712 a 1111 WHO = Az; will t WIEN 63rd AvenueStation NamBUIJ ri7 C 1, + 11Him NO i lnnni 0 19 jjjjj6&;;a 32 14 J^22 11 e GaldenYalley Road Station • s Cts NO Its s ' ler 30 rr • * im 761 2PlymouthAvenueStationjWIN111111mom 76`2 rYrr Penn Avenue Station rrns t.. .. Van White Boulevard StatiMir n 1I 111 2s 411 ,; + , AIla l r .,mss»s STA Suburb to Suburb Journey To Work Home City Work City Count Maple Grove city, MN Plymouth city, MN 2665 Apple Valley city, MN Eagan city, MN 1992 Burnsville city, MN Eagan city, MN 1973 Apple Valley city, MN Burnsville city, MN 1871 Shakopee city, MN Eden Prairie city, MN 1758 Eagan city, MN Burnsville city, MN 1552 Minnetonka city, MN Eden Prairie city, MN 1540 Plymouth city, MN lEden Prairie city, MN 1404 Chaska city, MN Eden Prairie city, MN 1365 Savage city, MN Burnsville city, MN 1330 Chanhassen city, MN Eden Prairie city, MN 1274 Minnetonka city, MN Plymouth city, MN 1241 Maple Grove city, MN Eden Prairie city, MN 1152 Rosemount city, MN Eagan city, MN 1146 Chaska city, MN Chanhassen city, MN 1136 Plymouth city, MN Maple Grove city, MN 1046 Eagan city, MN Apple Valley city, MN 1006 Eden Prairie city, MN Chanhassen city, MN 992 Eagan city, MN Eden Prairie city, MN 956 Eden Prairie city, MN Plymouth city, MN 928 Burnsville city, MN Apple Valley city, MN 928 Savage city, MN Eden Prairie city, MN 922 Burnsville city, MN Eden Prairie city, MN 920 Rosemount city, MN Apple Valley city, MN 903 Prior Lake city, MN Burnsville city, MN 740 Prior Lake city, MN Shakopee city, MN 704 Prior Lake city, MN Eden Prairie city, MN 692 Shakopee city, MN Chanhassen city, MN 676 Apple Valley city, MN Eden Prairie city, MN 664 Shakopee city, MN Burnsville city, MN 633 Savage city, MN Eagan city, MN 605 Savage city, MN Shakopee city, MN 604 Rosemount city, MN Burnsville city, MN 598 Shakopee city, MN Prior Lake city, MN 581 Burnsville city, MN Shakopee city, MN 569 Shakopee city, MN Chaska city, MN 536 Chanhassen city, MN Chaska city, MN 534 Chaska city, MN Shakopee city, MN 512 Apple Valley city, MN Rosemount city, MN 498 Eden Prairie city, MN Eagan city, MN 483 Burnsville city, MN Savage city, MN 481 Chanhassen city, MN Plymouth city, MN 476 Page 66 Waconia city, MN Eden Prairie city, MN 464 Minnetonka city, MN Chanhassen city, MN 453 Plymouth city, MN Chanhassen city, MN 448 Prior Lake city, MN Savage city, MN 445 Burnsville city, MN Prior Lake city, MN 424 Prior Lake city, MN Eagan city, MN 423 Eden Prairie city, MN Shakopee city, MN 419 Eden Prairie city, MN Chaska city, MN 419 Eden Prairie city, MN Burnsville city, MN 413 Savage city, MN Prior Lake city, MN 411 Shakopee city, MN Eagan city, MN 379 Eagan city, MN Rosemount city, MN 367 Victoria city, MN Eden Prairie city, MN 366 Shakopee city, MN Plymouth city, MN 358 Waconia city, MN Chanhassen city, MN 334 Maple Grove city, MN Chanhassen city, MN 333 Chaska city, MN Plymouth city, MN 327 Waconia city, MN Chaska city, MN 326 Plymouth city, MN Eagan city, MN 323 Eden Prairie city, MN Maple Grove city, MN 320 Savage city, MN Plymouth city, MN 313 Savage city, MN Chanhassen city, MN 304 Burnsville city, MN Chanhassen city, MN 303 Burnsville city, MN Plymouth city, MN 287 Minnetonka city, MN Maple Grove city, MN 286 Minnetonka city, MN Eagan city, MN 282 Victoria city, MN Chanhassen city, MN 277 Shakopee city, MN Savage city, MN 267 Eagan city, MN Plymouth city, MN 267 Apple Valley city, MN Chanhassen city, MN 267 Victoria city, MN Chaska city, MN 258 Rosemount city, MN Eden Prairie city, MN 257 Maple Grove city, MN Eagan city, MN 251 Apple Valley city, MN Plymouth city, MN 246 Prior Lake city, MN Chanhassen city, MN 241 Apple Valley city, MN Shakopee city, MN 228 Chaska city, MN Burnsville city, MN 227 Minnetonka city, MN Burnsville city, MN 220 Eagan city, MN Shakopee city, MN 217 Burnsville city, MN Rosemount city, MN 217 Carver city, MN Chaska city, MN 215 Eagan city, MN Chanhassen city, MN 209 Plymouth city, MN Burnsville city, MN 203 Minnetonka city, MN Chaska city, MN 201 Maple Grove city, MN Burnsville city, MN 186 Carver city, MN Eden Prairie city, MN 181 Chanhassen city, MN Shakopee city, MN 179 Page 67 Apple Valley city, MN Prior Lake city, MN 173 Chanhassen city, MN Eagan city, MN 173 Savage city, MN Apple Valley city, MN 167 Prior Lake city, MN Plymouth city, MN 166 Carver city, MN Chanhassen city, MN 160 Rosemount city, MN Chanhassen city, MN 158 Savage city, MN Chaska city, MN 157 Eagan city, MN Savage city, MN 1.52 Minnetonka city, MN Shakopee city, MN 148 Chaska city, MN Eagan city, MN 148 Apple Valley city, MN Savage city, MN 127 Chanhassen city, MN Burnsville city, MN 126 Eagan city, MN Maple Grove city, MN 125 Chanhassen city, MN Maple Grove city, MN 112 Prior Lake city, MN Apple Valley city, MN 111 Eden Prairie city, MN Savage city, MN 110 Burnsville city, MN Maple Grove city, MN 109 Rosemount city, MN Shakopee city, MN 106 Chaska city, MN Prior Lake city, MN 106 Plymouth city, MN Shakopee city, MN 103 Eden Prairie city, MN Prior Lake city, MN 103 Shakopee city, MN Apple Valley city, MN 94 Plymouth city, MN Chaska city, MN 88 Prior Lake city, MN Chaska city, MN 87 Chaska city, MN Savage city, MN 86 Maple Grove city, MN Shakopee city, MN 85 Shakopee city, MN Maple Grove city, MN 82 Rosemount city, MN Plymouth city, MN 79 Apple Valley city, MN Chaska city, MN 77 Rosemount city, MN Prior Lake city, MN 75 Burnsville city, MN Chaska city, MN 73 Maple Grove city, MN Chaska city, MN 72 Eden Prairie city, MN Apple Valley city, MN 70 Eagan city, MN Prior Lake city, MN 68 Chaska city, MN Maple Grove city, MN 66 Apple Valley city, MN Maple Grove city, MN 65 Minnetonka city, MN Prior Lake city, MN 63 Savage city, MN Maple Grove city, MN 60 Eagan city, MN Chaska city, MN 58 Maple Grove city, MN Apple Valley city, MN 55 Chanhassen city, MN Savage city, MN 51 Prior Lake city, MN Maple Grove city, MN 49 Savage city, MN Rosemount city, MN 47 Prior Lake city, MN Rosemount city, MN 45 Minnetonka city, MN Apple Valley city, MN 45 Minnetonka city, MN Savage city, MN 44 Plymouth city, MN Apple Valley city, MN 44 Page 68 Rosemount city, MN Savage city, MN 42 Chanhassen city, MN Prior Lake city, MN 35 Shakopee city, MN Rosemount city, MN 34 Eden Prairie city, MN Rosemount city, MN 28 Rosemount city, MN Chaska city, MN 28 Maple Grove city, MN Prior Lake city, MN 26 Rosemount city, MN Maple Grove city, MN 26 Carver city, MN Burnsville city, MN 26 Plymouth city, MN Prior Lake city, MN 25 Chaska city, MN Apple Valley city, MN 24 Minnetonka city, MN Rosemount city, MN 23 Chanhassen city, MN Apple Valley city, MN 21 Plymouth city, MN Savage city, MN 19 Maple Grove city, MN Savage city, MN 17 Chanhassen city, MN Rosemount city, MN 17 Chaska city, MN Rosemount city, MN 10 Plymouth city, MN Rosemount city, MN 6 Source: U.S. Census LEHD Database (2011 American Cam m unity survey) Page 69 Suburban Transit Providers - 2014 Park & Ride Use fwkend Nldaal dlTl it ea daannnhby.—h ugxngnndpro—..d bYlhrhSehopoGlun Cnrn.O/Naha T,—t n / dr,/ / g hob& WI NA:ddnsth boxed nn iceme Wl ..I W,g f—Vd—l..hpak enddd—U- *AMA. -I. .-M.1II%T!n rr Fxr ri.r 1-1FfmP SlUi Ne,IIJ,deimm y nnl bnehaedwflhrtnn dmemmenlaleniiffeeand son b—pped Qh Ihafecul&r4nch.eh. VVV 1 Suburban transit Providers - Workplace Area Characteristics Wdlkphra•Ieen chomeleddio dale pre.id.se.nasonvble epprndmolinn elbeolmplmpnen4 dnl bnAns. ondJwrnryr-Ie-vwk paNanz Pymvu/b ffrtPo/lni • pe se - f l."' A Ihir dela.sih kamlhn As, eennun eurnea.fellteeolor6glnPnnneryen[mplepmsnf sla,el[v(Ippua,mmedo wosnklean MeheeltpnlnRndp, l ",+ LJ Plymouth Metrolink Route Audit Driver's Name Scheduled Departure Time ? r . 1 f Scheduled Arrival Time / Date Route I Actual Departure Time 7 4 4 Actual Arrival Time J I Bus Number V D t DepartureLocationt Arrival Location EXCELLENT GOOD POOR YES NO NAME Z111tr L Facili CleanlinesstY Schedules available on bus. 5 Bus Exterior Appearance Did the driver greetyou in a friendly manner? Driver Courtesy Was the driver in proper uniform with I.D. badge? Bus Interior Appearance Did the bus displaythe proper route and stop information? Comfort r— NNNJJJ Did the bus travel at an appropriate speed? Did the bus accelerate and Safe Driving Habits decelerate smoothly? Clear/Understandable Stop Announcements Overall Riding Experience Comments (please address "Good", "Poor", and "NO" ratings as best you can) A0—L 4 fl D e s Y rte, NtIbLezzle,` C, "o W'A pai 9, Page 72 WAI Plymouth Metrolink Route Audit ScheduledDepartureTime2IScheduled g Date V Actual Departure Time f %'[ Actu a € Arrival Ti me ;Qzj Departure location / Arrival Location YES NO [SAME /fu 0/r'C El±e r EXCELLENT GOOD POOR Did the driver greet you in a Facility Cleanliness friendly manner? Wasthe driverin proper uniform with I.D. badge? Bus Exterior Appearance route and stop information? Driver Courtesy Bus Interior Appearance Comfort Plymouth Metrolink Route Audit ScheduledDepartureTime2IScheduledg Date V Actual Departure Time f %'[ Actu a € Arrival Ti me ;Qzj Departure location / Arrival Location YES NO [SAME /fu 0/r'C El±e r Did the bus accelerate and Safe Driving Habits deceleratesmocthly? Clear/Understandable Stop Announcements Overall Riding Experience Commeennttss}(plle aseaddress "Good", "Poorr/",, Jand " NO" ratingsas bestyou can) 1lLt j 1/ cjD ci S —' rl Pr k Page 73 Schedules available on bus? Did the driver greet you in a friendly manner? Wasthe driverin proper uniform with I.D. badge? Did the bus displaythe proper route and stop information? Did the bustravel atan appropriate speed? Did the bus accelerate and Safe Driving Habits deceleratesmocthly? Clear/Understandable Stop Announcements Overall Riding Experience Commeennttss}(plle aseaddress "Good", "Poorr/",, Jand " NO" ratingsas bestyou can) 1lLt j 1/ cjD ci S —' rl Pr k Page 73 EXCELLENT GOOD POOR El Was the driver in proper uniform Faciiity Cleanliness [ Bus Exterior Appearance Driver Courtesy 21, Bus Interior Appearance S' Comfort M Plymouth Metrolink Route Audit Scheduled Departure Time !P scheduled Arrival Tiime - 7" Date l5 Actual Departure Time Actual Arrival Time L Departure CC( I Location l-C(I-D4S e fU W Arriva€ Location 4±ev1YESNONAME Schedules available on bus? U V U Did the driver greet you in a manner? El Was the driver in proper uniform with I.D. badge? Did the bus display the proper route and stop information? Did the bus travel at an appropriate speed? Did the bus accelerate and Safe Driving Habits decelerate smoothly? Clear/understandable Stop Announcements Overall Riding Experience Comments (please address "Good", "Poor", and "NO" ratings as best you can) N( r'U` (45 ih -ItA J[/rt rh f).,-, J Fr , X,' ,/) oZ)C (-w'. -P ori. Page 74 February Vehicle Inspection Follow Ups 2602 Defect Action Loose scew on ceiling panels Missing a/c belt 1 engine compartment lights inop tightened replaced replaced left side of lift needs paint cleaned and painted RH mirror adi control don't work replaced mirror floor heaters don't work they turned out with the coolant heater RIF modesty panel missing screw replaced and tighened noted - when weather warms up I have a vendor come out and do rock chip repairs on the fleet every 2 weeks. chip r/side windshield oil leaks @ air compressor Cleaned and tighened loose fitting and will reinspect.." Scheduled to have glass replacedScratchmarksonmiddlewindow 60009 Defect Action coolant resovior caps leaks replaced gasket possible power steering leak cleaned, no leak found tires mismatch tread replaced tires so tread matches noted - I've been having difficulty sourcing these covers. Once I have the in it will be replaced. rear sign cover cracked RR corner damage above bumper scheduled for body damage repair cleaned, someone on my team was sloppy filling the engine. Issue was address with entire team. Tire vendor temporay short front tires, should be here this week then front tires and shocks will be replaced. a lot of oil on front of engine front tires have excessive chop 64263 Defect Action air cleaner housing loose Fixed Fixed Replaced bike rack missing mounting bolt on left side Sway bar bushings & links worn out Page 75 f=ABt+U1€'LI Check Mark Accepted1kCheckMark=Not Accep#ed Check Mark=Unable to chee071 Unit Number: 001 af Mileage: Inspector: lon( A*le-0 ata t'r ° e'; ,-g+` x,',:-+ - t..Yxr, kys;r}j a'II '. 8iis ge Rftis. At HWAR Ny,1'C tw t$+Di s ete# kv-- »k a t a xBi'tro. Jim r..Fa1 i joitek. 1 I Dash Gauges, Switches, and Indicator Lights F R 0 N T TIRE INSPECTION RIGHT. st si 32nd 32nd psi] 32nd LEFT 32nd 32nd sI 32nd 2 Check APTMS 3 Low Air Pressure Warning System 4 Air Pressure Cut Out PSI 5 Emergency Spring Brake Operation 6 Air Pressure Drop -Brakes Not Applied (PSIfMIn.) - 7 AIr Pressure Drop -Brakes App€led_ 4R _,(PSYMin.) 8 ABS - Check Fault Codes 9 PA System 10 Parking Brake 11 Hvrnsi 12 Wip, rs/Washers 13 Mirrors/Heated/Motorized 14 Kneeling System 15 Drivers Shades ENLL}i+yreCrQ R'€' rsrzvMz. 16 Drivers Defroster/Heater/AC 46 Engine Compartment Lights 17 Passenger SignallChime 47 Transmission Fluid Level and Condition 18 Drivers Seat 48 Engine Oil Level 19 Seat Beit 49 Coolant Level 20 Fare box Operation 50 Check Radiator for Leaks and Mounting 21 Destination Sign 51 Charge Air Cooler 22 Check Interlock 52 Fan And Motor/Hub Operation and Condition 23 Check and Record INSITE Codes 53 Fan Shroud 24 Passenger Door 54 Pulleys And Tensioners f 25 Interior Panols/Trim 55 Belt Condition and Adjustment 26 Passenger Seats/StanchionslCup Holders 56 Hose Condition and Connections f' 27 Check Fire Extinguisher and Reflector Cit ,^ 57 Engine Air Filter and Indicator 28 Windows and.Roof Hatches 58 Power Steering Fluid and Lines 29 Coach Lights 59 A1C Compressor Condition/Le?aks 3Q Reading Lights ' 6Q Vibration Dampener r. N>, - yy `_'1r, RAI If -oil 61 Air Compressor Operation/Leaks a"" 31 Exterior Lights/Brake Lights 62 Exhaust System Condition/Leaks 32 Turn Signals/Flashers 63 Leaks: 33 Mirrors/Windshield rQi7 oCoolant 34 Compartments and Doors/Latches/Seals rj Engine Oil 35 Physical Damage Power Steering 36 Electrical Compartments Fuel 37 Check and Clean Batteries x, 11,.: 64 Steering Gear38VoltageRegulatorVDC V Wheel and Lug Nut Torque 65 Pitman Arm 40 Steer Axle Hub Lube 66 Drag link 41 Mud flaps 67 Steering Arms 42 Irregular Tire Wear 68 Tie Rod and Tie Rod Ends 43 Valve StemslGrornmets/Caps 69 Kingpin Wear (Steer and Tag Axle) 44 Tire Tread Depth and Dual Mating < I 70 Wheel Bearing Adjustment Page 76 gg INNERa Check Mark=Accepted twsFYc£Y'- i i< ON N uh _l@ a wSao - - of c h pS (' ° #" i A. „ cc Ce t c 71 Radius Rods/Torque Arms Check Mark=Not Accepted Check Mark=Unable to Check E Pf 9 1 i 2 sa k f1yS - m',x xr i yr-5 zIF. tc3` ad r7rria RIGHT LEFT 721Sway Bar and Bushings 73 Shock Condition/Mounting/Leaks F 74 Air Dryer Operation/Leaks R 75 Air BagslCondition/Leaks O 76 Leveling Valves Mounting/Leaks N 77 Fuel Tank Leaks/Lines/Mounting T 78 Chassis Frage 79 Bulkheads and Brackets 80 Air Line Cond tlon/COnnett€ons/Leaks 81 Air Valve OperatlonlMountinglLeaks ANNE", hmn T&,^ F n A ryc 82 Leaks: 92 Drain Air Tanks Coolant 93 Has Bus Been Greased Engine Oil zT•. Oa,E.. F L.: 1 7 -. 3Q,42'is'C..% ff Power Steering " 94 HeaterlAC Operation Fuel 95 A/C Compressor Oil Level Transmission 96 Wiring and Connections Axles 97 Check All Blowers and Fans Wheel Seals 98 Check Condenser 83 Engine and Transmission Mounts 99 Check all Lines/Hoses for Leaks/Chafing 84 Differential Level 100 Change Evaporator Filter 85 Drive Axle Breathers - Clean 101 Change Drivers HVAC Filter 86 Driveline - U-Joints and Slip Yokes 102 Check Vacuator Valves 87 Brakd Hoses for Cracks/Chafing 103 Check and Ruff Webasto for 10 Min. 88 Spring Brake Chamber l I _ .t .NEW V.__ 104 InspectWheelchair Lift andAttachlnspectionSheet F R 0 N T RIGHT AM Li LEFT W 105 Record Lift Count. 13 ly ;J Rk gm 106 Has Camera System been inspected 107 Check Unit File That PM Sheets Completed 108 Follow Up Sheet Items Completed 109 SIO Parts Process 910 PM Interval Meets OEM Specifications 111 Are PM's and Follow Ups Tracked 112 PM Program Consistent With Fleet Type 113 PM Gurrencey Meets OEM Specification F R O NLEFT T RIGHT zz to to bttm bttm top to bttm r- bttm Page 77 MEN, M'4 Check=Acte ted Check Mark=Not Accepted Check Mark=Unable to Check U it Num • Count: hate: n r ON r 1 • fygj _ rlzbto 1 Inspect Ramp condition. Ramp is clean. Non skid strips are attached and in good condition. 2 Ramp deploys and stows normally. 3 Deploy ramp and check for excessive dirt and debris build up in stow slots. 4 Inspect manual deploy handle for damage. 5 Check all decals. Decals should be readable, in good condition, and attached securely. 6 Remove cover and inspect cover and screws for damage and proper operation. 7 Lube Ramp. 8 Check all hoses and fittings. 9 Check Fluid level. 10 Check for any trussing or loose set. screws on drive shaft couplers, sensor targets, and pillow blocks. Check for excessive wear or damage. 12 Check mechanical area for dirt and debris and clean as needed. 13 Check wiring for secure mounting, damage, and chafing. 14 Run ramp with cover off to visually inspect under cover while ramps -is deployed and stowed. bite 78 000 0 vle 0 k BUS # RO# STATUS FOLLOW UPS Work Done POO Pending v Tech# 0 0 105s 0 h s 3 A 5 v Yv I-. 'C /ice^ 1 ifC..... J .'Fil si 5i91... -.. 000 0 vle 0 k rl 1tY1i'Y©lS lY1 L 4[r rt tCheckriAark=Accaedp Check Mark=NUt Acceptedp Check Mark=Unable to Check Unit^NUmber: Date- ag Inspector: d 2/ a - K -' 4 r '. Ci' '_ k$. Jim"._ - i" rr `m'" D`h N Y mG.a". - ^ 03•. 1 Dash Gauges, Switches, and Indicator Lights _ jn'T11. __Q'f+I 2 Check APTMS F R O N T RIGHT sl psi) 32nd 32nd Psi 32nd LEFT si l Si 32nd 32nd psi 32nd 8 ABS - Check Fault Codes 9 PA System 10 Parking Brake _ 11 Fast Idle e/ 11 Wheelchair gift Enable 11 Operators Door 11 Horn 12 Wipers/Washers 13 Mirrors/Heated/Motorized 14 Sun Visor 16 Drivers Defroster/HeaterlAC 17 Passenger Signal/Chime 18 Drivers Seat 19 Seat Belt 46 Engine Compartment Lights 20 rare box Operation 47 Transmission Fluid Level and Condition 21. Destination' Sign 48 Engine Oil Level TX 22 Check Interlock 49 Coolant.Level 23 lChook. and Record Engine and Transmission Codes 48 Brake Fluid 24 Passenger Door 49 Brake Master Cylinder 25 Interior Panels/Trim 50 Check Radiator for Leaks and Mounting 26 Passenger Seats/Stanchions/Cup Holders 51 Charge Air Cooler 27 Check Fire Extinguisher and Reflector Kit 52 Fan And Motor/Hub Operation and Condition 28 Windows and Roof Hatches 53 Fan Shroud 29 Coach. Lights 64 Pulleys And Tensioners 30 Reading Lights 55 Belt. Condition and Adjustment r U j/"' F z a "moi' 56 Hose Condition and Connections 31 irzxterior Lights/Brake Lights 57 Engine Air Filter and Indicator 32 Turn Signals/Flashers 58 Power Steering Fluid and Lines 33 Reflectors 59 AIC Compressor Condition/Leaks r 33 Mirrors/Windshield 59 Alternator Condition and Mounting 34 Compartments and Doors/Latches/Seals 60 Vibration Dampener 35 Physical Damage I 62 Exhaust System Condition/Leaks 361 Mud flaps 63 Leaks: 36 Electrical Compartments va,NO: g Coolant 37 Check and Clean BatteriesC>-v z2Engine Oil 38 Alternator Output Voltage Power Steering 39 Battery Disconnect Switch -r(T 40 Fuel Tank Cap Fuel H 41 Wheel and Lug Nut Torque 64 Steering Gear. 42 Irregular Tire Wear 65 Pitman Arm 43 Value Stems/Grommets/Caps 66 Drag link 44 Tire Tread Depth and Dual Mating 67 Steering Arms Page 80 V.f i` r ` r 0 rr , IMPENDIPGTtO .w_, I010 IMP ND Check Mark-Accepted Check Mark=Not Accepted Check Mark=Unabte t0 Check 3 g-"'- s`.`` pp," 2ON 71 ITie Rod and Tie Rod Ends Y .S.ti. 1-011tFae .,:. 2rtY rT 94 Heater/AC Operation 72 Bail Joints/Kingpins 96 Wiring and Connections 73 Wheel Bearing Adjustment 97 Check All Blowers and Fans 74 Sway Bar and Bushings 98 Check Condenser 75 Shock Condition/Mounting/Leaks 99 Check all LineslHoses for Leaks/Chafing 76 Leaf S rings/U-bolts 100 Change Evaporator Filter 77 Brake Hoses/Lines for Cracks/Chafing 101 Change Drivers HVAC Filter 78 Fuel Tank Leaks/Lines/Mounting 102 Check Vacuator Valves 79 Chassis/Frames#{M 80 Bulkheads and Brackets r 104 11napect Wheelchair Lift and Attach Inspection Sheet 82 Leaks: 1.05 Record Litt Count Coolant e Engine Oil Txf 1061 Has Camera System been Inspected Power Steering 107 Check Unit File That PM Sheets Completed Fuel 108 Follow Up Sheet Items Completed Transmission 109 $IO Parts Process Axles 110 PM Interval Meets DEM Specifications Wheel Seals VC 111 Are PM's and Follow Ups Wracked 83 Engine and Transmission Mounts 112 PM Program Consistent With Fleet Type 84 Differential Level 113 PM Currencey Meets OEM Specification bo unve /Axle tireatners - uiean 86 Driveline - U -Joints and Slip Yokes 88 Has Bus Been Greased Page 81. A M NN U ar Count/ D te: UUMnoV.- 7; rz - M, Check=AcceVed bheck ark= Nat Accepted Lock Mark=Unable to Check Mspe.cro'r. 1, 0IRSMm I fRamp is clean. Non skid strips are attached and in good condition. 0 21Lift unfolds and folds normally. 31Lift lowers and raises normally. 41Check outboard roll stop condition and operation. 5ICheck inboard roll stop condition and operation, 6 Check handrails and related components for damage and proper operation. 7 Check all decals. Decals should be readable and attached securely. 8 Check all hoses and fittings. 9 Check fluid level, 1g Check gas springs. 11 Check all bushings for excessive wear and play, 12 Check wiring and switches for secure mounting, damage, and chafing. 13 Check control pendant and cable for proper -operation and damage, 74 Check condition and _qp"r tion of lift switch in lift compartment, 15 Lube lift, Page 82 BUS # RO# STATUS Work Done POO Pending FOLLOW UPS Tech# 2- G C Wu 0 _ 3 9GS' b u c r) CAL, i f w 7 F:: Page 84 VSP TIt3N£wtMi Check Mark=Accepted Check Mark=Not Accepted Check Mark=Unable to Check 71 Radius Rods/Torque Arms = —.-{ RIGHT 72 Sway Bar and Bushings 73 Shock Condit€onlMountinglLeaks F 74 Air Dryer Operation/Leaks R 75 Air Ba gs/Condition/Leaks p 76 Leveling Valves Mounting/Leaks N LEFT 77 Fuel Tank LeakslLines/Mounting T 78 Chassis Frame 79 Bulkheads and Brackets Li!tj 80 Air kine Condition/Connections/Leaks Nor ~f` 89 Air Va€ve Operation/MountinglLeaks- _ . f]A.PQo Gh 82 Leaks; 92 Drain Air Tanks Coolant93 Has Bus Been Greased Engine Oil =. g W . IMC 17 Power Steering 94 Heater/AC Operation Fuel 95 AIC Compressor Oil Level Transmission 96 Wiring and. Connections Axles . 97Check All Blowers and Fans Wheel Seals 98 Check Condenser 83 Engine and Transmission Mounts 99 Check all Lines/Hoses for Leaks/Chafing 84 Differential Level 100 Change Evaporator Filter 85 Drive Axle Breathers - Clean 107 Change Drivers HVAC Filter ?. 86 Driveline - U-Jolnts and Slip Yokes 102 Check Vacuator Valves ' 87 Brake Hoses for CrackslChafing 103 Check and Run Webasto for 10 Min. 88 Spring Brake Chamberl N 1 ! L..x * $ ; s= 104 ]nspect Whaelchair € ift and Attach Inspection Sheet ; RIGHT 105 Record Lift Count F F 06 Has Camera System been Inspected R 107 Chock Unit File That PM Sheets Completed O 108 Follow Up Sheet Items Completed N LEFT 109 SIO Parts Process T 110 PM Interval Meets OEM Specifications 111 Are PM's and Follow Ups Tracked ; 112 PM Program Consistent With Fleet Type ! is Gad` 113 PM Currencey Meets OEM Specification _ RIGHT i F top to bttm R ! o I N LEFT T f tOD 511. to bttm bttm i i i Page 85 Pz1i'i' r64 " 3^c. 1x#' J-` .,-, aY,z- @'" l d I(1 LheckxakIBMxm: 4 d .. L4 Check=Acte ted Check Mark=Not Acte ted Mark -Unable to Check Unit umber: Count: a inspector: O'er • b i G 1,!'i'?P.:, .1S ! 101111, ii' •."' {=• sr L 41jY _ Gina et4 i. 4 VfiMW S. _ 4 2 / r 1 Inspect Ramp condition. Ramp is clean. Non skid strips are attached and in good condition. 2Ramp deploys and stows normally. 3 Deploy ramp and check for excessive dirt and debris guild up in stow slots. 4 Inspect manual deploy handle for damage. , 5 Check all decals. Decals should be readable, in good condition, and attached securely. 6 Remove cover and inspect cover and screws for damage and proper operation. 7 lube Ramp. 8 Check all hoses and fittings. 9 Check Fluid level. 10 Check for any missing or loose set screws on drive shaft couplers, Checksensortargets, and pillow blocks. for excessive wear or damage. 12 Check mechanical area for dirt and debris and clean as needed.' 13 Check wiring for secure mounting, damage, and chafing. 14 Run ramp with cover off to visually Inspect under cover while ramps is deployed and stowed. Page 86 iooq Bus # RO# STATUS FOLLOW UPS Work Done POO Pending Tech# 41 7 0 9 y Ay) SSPE - 31 41 7 0 9 y Ay) SSPE - PI mouth ]Metrolink Street Observa#ions(February 2015 Timestam Bus Route Number Number Observation Location 1. Is the bus exterior clean? 2. Is the bus displaying the correct route information? 3. Is the trip on time?procedures? 4. Is the bus adhering to proper MARQ2 corridor 5. is the driver in uniform? 7. Is the driver greeting passengers? Notes 211712015 16:47:16 60010 776 Washington & Marquette Yes Yes Yes Yes Yes Yes 2117!2015 16:51:32 2603 790 Washin ton & Marquette Yes Yes Yes Yes Yes Yes 2117/2015 17:01;24 60006 747 Washington & Marquette Yes See note No Yes Yes Yes Rear sign has lights outRoute was 3 minutes late startin 2!1712015 17:06:02 60011 776 Washin ton & Ma uette See note Yes NA Yes Yes Yes bi dent in side of bus 2/1712015 17:08:33 60000 772 Washin ton & Ma vette Yes Yes NA Yes Yes Yes 2117!2015 17:11:20 60003 790 Washin ton & Marquette Yes Yes Yes I Yes Yes Yes 211712015 17:16;08 2608 793 Washington & Mar uette Yes Yes Nc I Yes 1driverwearing track'acketRoute 4 minutes late Page 88 Plymouth Metrolink Update Plymouth City Council Workshop March 24t'' , 2015 5:30 PM Matt Fyten, Transit Consultant,, Southwest Transit Overview 0 Southwest Transit's Role Current Services Summary Opportunities for System Improvement Working On Strategy Southwest Transit's Role Day -To -Day Management Answer Customer Service Phone Calls tt Emails Oversee First Transit's Operation of Service System Reporting National Transit Database (NTD) Reporting System Performance Tracking tt Reporting Tracking Transit Expenditures vs. Budget Quality Control Monthly Vehicle Inspections Monthly Route Audits Monthly Street Observations (MARQ2 Corridor) Special Projects Service Planning (Reverse Commute, LRT DEIS) Met Council Audit Phone App Current Services Summar 1 Service Performance Subsidy Per Passenger (2014) Express: $3.62 (Regional Threshold: $6.45) Shuttles/Local: $8.22 (Regional Threshold: $14.32) Dial -a -Ride: $14.86 (Regional Average: $18.64) Fixed Route System (Express +Shuttles): $5.50 (No Regional Measurement) Passengers Per In Service Hour (2014) Express: 22.89 (Regional Average:220) Shuttles/Local: 12.71 (Regional Threshold: _>5) Dial -d -Ride: 3.32 (Regional Threshold: 21) Fixed Route System (Express +Shuttles): 20.91 (Regional Threshold: >_15) Route Performance - Shuttles Subsidy Per Passenger (2014) Regional Threshold: $14.32 740: $8.15 741: $6.54 771: $12.00 791: $12.04 Routes 740 &t 741 are Reverse Commute Shuttles Route Performance - Express Subsidy Per Passenger (2014) Regional Threshold: $6.45 747: $3.38 772: $2.34 776: $2.89 777: $4.75 790: $3.22 793: $4.47 Facilities Park and Ride Usage 2014: 271 of 503 stalls utilized (53.9%) 21% decrease from 2013 Overall Regional System saw a 5% decrease from 2013 Station 73 2014: 111 of 288 stalls utilized (38.5%) 13% decrease from 2013 Olive Lane Park and Ride 2014: 112 of 95 stalls utilized (118% - the region) 4% increase from 2013 Nathan Lane Park and Ride 2014: 48 of 120 stalls utilized (40.0%) 36% decrease from 2013 2nd highest percentage in Fleet 43 Revenue Vehicles 32 Express/Big Bus 11 Shuttles/DAR/Small Bus Useful Life 4 Vehicles are being replaced in 2015 - Once complete, 0 vehicles will be operating past useful life 11 Express Vehicles &t 2 Small Buses are scheduled for replacement in 2016 SWT Monthly Vehicle Inspections have found no major systems issues on Plymouth vehicles 3 vehicles are inspected at random each month First Transit Maintenance has addressed all issues found to date. Opportunities For System Improvement Healthy Reserve Fund Balance Year End Fund Balance Reserve (Percentage of Expenditures) 2013: 102% 2014: 128% End of year transfer to reserves of $1,036,697 2015 Projected: 135% (Conservative) 9 Assumes expenditures and flat Includes budgeted transfer to reser -- $ 255.9000 r Operational Opportunities Wi-Fi Pilot project planned for express vehicles SWT to provide routers free of charge Increased Service Target Reverse Commute (TCF) Target Strong Performing Routes Add Midday and Evening Service Extend Service through the U of M Station 73 Performance Operational Opportun'it'ies Cont. Increased System Reliability Dedicated Driver Force Greater sense of ownership and teamwork Improved system expertise Improved customer interactions Scheduled Spare Drivers Improved System Reliability Will reduce missed and late trips -common complaint Driver Uniforms Creates a stronger brand Drivers have a sense of ownership Capital Opportunities Olive Ln. Park &t Ride Consider investment on City owned facility Hwy 55?) Station Improvements Met Council Capital Grants 388,000 for 10 bus shelter replacements 200,000 for safety and security upgrades at Station 73 &t The Reserve Station Enhancements (TVs, NexTrip Signage, etc...) Fleet Improvements Upgrade Bus Specifications (Seats, Flooring, Lighting, etc..) Working On Strategy Continued Monitoring Customer Service Route Audits Vehicle Inspections System Observations Ensuring Proper Operation Contract w/ First Transit of Service Per System and NTD Reporting Budget Tracking Assistance w/ Met Council Activities Provide Weekly &t Monthly Updates and Recommendations to Staff Future Policy Considerations How to Approach Transitways? Hwy 55 BRT Operation Connections w/ Bottineau LRT How to Approach System Growth? Reverse Commute vs. Express Park and Ride Based vs. Street Stops Opportunities w/ Neighboring Communities? Questions? rp)City of Plymouth Adding Quality to Life SPECIAL COUNCIL MEETING March 24, 2015 Agenda 2BNumber: To: Mayor and Council Prepared by: Dave Callister, City Manager Reviewed by: Item: Set Future Study Sessions Staff mentioned at the March 10 Study Session, scheduling a bus tour for the Council and Planning Commission members on May 19 at 5 p.m. This tour would include Northwest Plymouth and commercial areas. Staff is requesting this bus tour be affirmed. At the February 24 Study Session, Council removed items from the pending study session topic list and other requests for study session topic list. Therefore, there are no additional items to be scheduled. However, Council can suggest topics that can either be included on these lists or be scheduled. Attached are calendars to assist in scheduling. Page 1 rity Plymouth MENEM— Adding Quality to Life March 2015 1 2 3SPEC5:30 PM 4 CANCELLED 5 6 7IALCOUNCILPLANNING MEETING COMMISSION MTG. Police Staffing needs Council Chambersfor2016 Medicine Lake Room 5:00 - 7:00 PM 5:00 - 7:00 PM I-494 Et I-394 1-494 ft 1-394 PROJECT PROJECT OPEN HOUSE OPEN HOUSE Maple Grove Ridgedale Library, Community Center, Banquet Room PM19E 12 13 4 1:00 PM - 4:00 PM IALIAL COUNCIL MEETING 7:00 PM ENVIRONMENTAL 9:00 AM - Healthy Living Fair Underground power QUALITY 12:00 PMPlymouthCreekandmedian Center improvements on COMMITTEE City Sampler Vicksburg Lane EQC) MEETING Plymouth City Hall Daylight Savings Medicine Lake Room 7:00 PM Medicine Lake Room Commences REGULAR COUNCIL Set Clocks Ahead MEETING 1 Hour Council Chambers 15 16 17 18 19 20 21 7:00 PM PLANNING COMMISSION MEETING Council Chambers 22 23 24 25 26 27 28 5:30 PM 7:00 PM SPECIAL COUNCIL HRA MEETING 12:00 PM -3:00 PM MEETING Spring Wedding Transit Update Medicine LkRecneaeoom Expo Medicine Lake Room Plymouth Creek Center 7:00 PM REGULAR COUNCIL MEETING Council Chambers 29 30 31 Modified on 02/25/15 CHANGES ARE MADE IN RED Page 2 rity Plymouth Adding Quality to Life April 2015 Modified on 02125115 CHANGES ARE MADE IN RED Page 3 1 2 3 4 7:00 PM PLANNING COMMISSION MEETING Council Chambers Good Friday PASSOVER Begins at Sunset 5 6 7 8 9 10 11 7:00 PM 6:00 PM - 9:00 PM 9:00 AM - 1:00 PM ENVIRONMENTAL PLYMOUTH HOME PLYMOUTH HOME QUALITY EXPO EXPO COMMITTEE Plymouth Creek Plymouth Creek EQC) MEETING Center Center Medicine Lake Room Easter Sunday 12 13 5:30 PM 15 16 17 18 ECIAL COUNCIL MEETING 7:00 PM Time Varies Time Varies Health Care PLANNING PRIMAVERA PRIMAVERA Reform/ Insurance COMMISSION Plymouth Fine Plymouth Fine Premiums MEETING Arts Council Arts Council Ex Lawful Gambling Show Show Medicine Lake Room Council Chambers Plymouth Creek Plymouth Creek 7:00 PM Center Center REGULAR COUNCIL MEETING Council Chambers 19 20 21 22 23 24 25 Time Varies Time Varies 7:00 PM 7:00 PM PRIMAVERA PRIMAVERA PLYMOUTH HRA MEETING Plymouth Fine Plymouth Fine ADVISORY Medicine Lake Room Arts Council Arts Council COMMITTEE ON Show Show TRANSIT (PACT) Plymouth Creek Plymouth Creek Center Center MEETING Medicine Lake 26 27 28 6:00 PM 29 30 BOARD OF EQUALIZATION MEETING Council Chambers 7:00 PM REGULAR COUNCIL MEETING Council Chambers Modified on 02125115 CHANGES ARE MADE IN RED Page 3 rity Plymouth Adding Quality to Life May 2015 Modified on 02125115 CHANGES ARE MADE IN RED Page 4 1 2 3 4 5 6 7 8 9 6:00 PM 7:00 PM SPECIAL COUNCIL PLANNING MEETING COMMISSION Medicine Lake Water MEETINGLevelStudy Medicine Lake Room Council Chambers 10 11 12 6:00 PM 13 14 15 16 BOARD OF 7:00 PM 7:00 PM EQUALIZATION ENVIRONMENTAL PARK £t REC MEETING QUALITY ADVISORY If Necessary) COMMITTEE COMMISSION Council Chambers EQC) MEETING PRAC) MEETING 7:00 PM Medicine Lake Room Council Chambers REGULAR COUNCIL MEETING Council Chambers 17 18 19 20 21 22 23 7:00 PM PLANNING COMMISSION MEETING Council Chambers 24 25 26 5:30 PM 27 28 29 30 SPECIAL COUNCIL 7:00 PM MEETING HRA MEETING MEMORIAL Comprehensive Plan Process Update Medicine Lake RoomX31DAYMedicineLakeRoom Observed 7:00 PM REGULAR COUNCIL CITY OFFICES MEETING CLOSED Council Chambers Modified on 02125115 CHANGES ARE MADE IN RED Page 4