HomeMy WebLinkAboutHousing & Redevelopment Authority Packet 11-21-2013MEETING AGENDA
PLYMOUTH HOUSING AND REDEVELOPMENT AUTHORITY
THURSDAY, NOVEMBER 21, 2013 - 7:00 p.m.
WHERE: Medicine Lake Room
City of Plymouth
3400 Plymouth Boulevard
Plymouth, MN 55447
CONSENT AGENDA
All items listed on the Consent Agenda are considered to be routine by the
Housing and Redevelopment Authority and will be enacted by one motion.
There will be no separate discussion of these items unless a Commissioner,
citizen or petitioner so requests, in which event the item will be removed
from the consent agenda and considered in normal sequence on the agenda.
1. CALL TO ORDER - 7:00 P.M.
2. CONSENT AGENDA
A. Approve HRA Meeting Minutes for October 24, 2013.
B. Plymouth Towne Square. Accept Monthly Housing Reports (financials to
be emailed).
C. Vicksburg Crossing. Accept Monthly Housing/Marketing Reports
financials to be emailed).
3. NEW BUSINESS
A. Senior Buildings - 2013 Resident Satisfaction Survey Results
4. ADJOURNMENT
0.4
DRAFT MINUTES
PLYMOUTH HOUSING AND REDEVELOPMENT AUTHORITY
October 24, 2013
PRESENT: Chairman Jeff Kulaszewicz; Commissioners Paul Caryotakis, and Carl Runck
ABSENT: Commissioners Jim Willis and Toni Jelinek
STAFF PRESENT: Housing Program Manager Jim Barnes and Office Support Representative
Tina Beckfeld
OTHER: Grace Management Representative Jodi Bodigheimer, Plymouth Towne Square
Managing Director Jeff Lelivelt, and Vicksburg Crossing Managing Director Sara Paquette
1. CALL TO ORDER
Chairman Kulaszewicz called the Plymouth Housing and Redevelopment Authority meeting to
order at 7:07 p.m.
2. CONSENT AGENDA
A. Approve September 2G, 2013 HRA Meeting Minutes.
B. Plymouth Towne Square. Accept Monthly Housing Report.
C. Vicksburg Crossing. Accept Monthly Housing/Marketing Report.
MOTION by Commissioner Caryotakis, seconded by Commissioner Runck, to approve the
consent agenda. Vote. 3 Ayes. MOTION approved.
3. NEW BUSINESS
A. Plymouth Towne Square. Review and approve 2014 Budget.
Plymouth Towne Square Managing Director Jeff Lelivelt introduced himself to the commission.
Housing Manager Barnes gave an overview the staff report.
Chair Kulaszewicz asked if the capital expenditures would be in addition to the $84,000
anticipated replacement reserve account.
Housing Manager Barnes stated that $84,000 would be put into the account and $32,000 would
be utilized.
Housing Manager Baines informed the commission that in December or January that he, HRA
Executive Director Steve Juetten, and Finance Manager Jodi Bursheim will fine tune the
Draft
Plymouth Housing and Redevelopment Authority
October 24, 2013
Page 2
replacement reserve schedule. Currently there is approximately $700,000 for Plymouth Towne
Square and we want to make sure that this will be adequate. The need for a large expenditure in
a given year will not be likely. For instance, replacement glass is being done on an annual basis
rather than replacing all the glass at one time. Replacement carpet and appliances are done as
needed and are run through operating budget. The parking lot replacement is an example of a
large expenditure that would have to be paid for from the replacement reserve account.
Chairman Kulaszewicz asked if Plymouth Towne Square was the building that had the boiler
replacements.
Housing Manager Barnes replied affirmatively and added Plymouth Towne Square's boilers
were original to the building and replaced at the cost of $130,000. Ten units were replaced with
three high efficiency boilers that has reduced heating costs.
Commissioner Runck asked how the heat was paid for.
Housing Manager Barnes responded that heat was included in the rent. A 9% increase has been
added to the budget for the potential rise in energy costs. Electricity is paid for by each tenant.
Commissioner Runck asked if resident satisfaction surveys are done yearly.
Grace Management Representative Bodigheimer answered, they are done yearly.
Chairman Kulaszewicz asked if we have any statistics on tenants whether they were Plymouth
residents or their children are Plymouth residents.
Grace Management Representative Bodigheimer replied yes, Plymouth Towne Square uses
Plymouth residence preferences to fill vacancies. At Vicksburg Crossing those preferences are
only used to qualify for the affordable housing wait list.
Chair Kulaszewicz wanted to know since Plymouth residents' money funds these buildings, how
many Plymouth residents live in them.
Vicksburg Crossing Managing Director Sara Paquette stated that many tenants qualify with
Plymouth preferences at Vicksburg Crossing.
MOTION by Commissioner Caxyotakis, seconded by Chairman Kulaszewicz, to approve the
Plymouth Towne Square 2014 Budget. Vote. 3 Ayes. MOTION approved.
B. Vicksburg Crossing. Review and approve 2014 Budget,
Vicksburg Crossing Managing Director Sara Paquette introduced herself to the commission.
Housing Manager Barnes gave an overview the staff report.
Draft
Plymouth Housing and Redevelopment Authority
October 24, 2013
Page 3
Chairman Kulaszewicz asked why the rents at Vicksburg Crossing are being increased by dollar
increments verses percentages.
Housing Manager Barnes responded that Plymouth Towne Square and Vicksburg Crossing are
handled different in the way rents are calculated. Vicksburg Crossing has set rents. Plymouth
Towne Square rents are calculated by a percentage of the tenant's income. This keeps the rent
increase fair across income levels.
Commissioner Caryotakis stated the increase is approximately I%.
Chairman Kulaszewicz asked about the 5% increase in management fees.
Housing Manager Barnes stated Grace Management has not increased their fees since the
inception of the building eight years ago. Plymouth Towne Square management fees were raised
a few years ago. He has asked Grace Management to alternate increases between the two
buildings and raise the rates in smaller increments more frequently to help manage the budget.
Commissioner Runck asked how long the contract with Grace Management was.
Grace Management Representative Jodi Bodigheimer replied year -by -year.
MOTION by Commissioner Caryotakis, seconded by Chairman Kulaszewicz, to approve the
Vicksburg Crossing 2014 Budget. Vote. 3 Ayes. MOTION approved.
Housing Manager Barnes asked if the commission would want to meet on December 19. He will
send an email to get a count of those who could attend.
4. AWOURNMENT
MOTION by Chairman Kulaszewicz, seconded by Commissioner Runck, to adjourn the
meeting at 7:48 p.m.
P
PLYMOUTH
TOWNE SQUARE
MEMORANDUM
To: Jim Barnes
From: Jeff Lelivelt, Managing Director, Plymouth Towne Square
Date: November 16, 2013
Re: PTS Monthly Report for October 2013
November Newsletter and Calendar attached
OccupancylMarketing
Current Occupancy — 99 units (100%)
Current Wait List Status:
One Bedroom — 69 applicants; the list is closed
Two Bedroom — 25 applicants
Administrative/Building Operations
On 9117 and 9122 the generator was repaired. A full test of the unit is scheduled for
November.
On 9124 the remaining damaged windows on first floor north were replaced.
Resident Services
On 9110 the Managing Director attended the "Crime Free Housing" meeting at the
Plymouth Police Department.
The Resident Meeting/Birthday Bash was held on 9117.47 residents attended.
The Saturday Morning Breakfast was held on 9119. 41 people attended.
The Halloween Costume Party was held on 9130. 68 residents attended.
15500 37th Avenue North • Plymouth, MN 55446-3250
Phone: (763) 550-9525 • Fax: (763) 551-0144
Owned by Plymouth Housing and Redevelopment Authority
It takes many
tools to get
through life.
If you only have a
hammer, you tend
to see every
problem as a nail.
A TTEN TION PLEASE
NEW CLEANING PERSON
DENISE PELZ, THE WONDERFUL LADY THA T CLEANS
MANY OF YOUR APARTMENTS AND ALSO TURNS MY
GUEST SUITE AFTER A STAY HAS GIVEN NOTICE
THA T SHE WILL NO LONGER BE PROVIDING THESE
SERVICES TO PTS.
BECAUSE OF THIS
WE WILL BE HA VING A MEETING ON
THURSDAY, NOVEMBER 7TH AT 1 PM
IN THE ACTIVITIES ROOM
FOR ANYONE INTERESTED IN USING
LINDA 14YS
AS OUR NEW HOUSEKEEPING PERSON.
SHE WILL MEET WITH US TO EXPLAIN HER SERVICES
AND PRICING, AND SO WE CAN ASK QUESTIONS AND
GET TO KNOW HER.
YOU ARE UNDER NO OBLIGA TION TO USE HER SERVICES
HOWEVER, IF YOU CHOOSE TO GO WITH SOMEONE ELSE, I
WOULD LIKE TO MEET WITH THEM TO EXPLAIN PTS POLICIES
AND PROCEDURES.
Thanks,
Jeff
Mases as a kith
I'm old school.
I believe in good manners,
Respecting my elders and
Helping others whenever I can....
The 7 Dwarfs at 65
Tc HY
SASSY BAGGY
When I was in Catholic high school
we had an assignment to write a
limerick. As I usually did, I
completely forgot about it until 5
minutes before class so I hastily
wrote this poem. -
There was a young man named Tom
Who had nothing to sit upon
His feet they were achin.... the seats
were al taken
And so he sat on the john.
For some reason I still don't
understand, I found myself sitting....
in the principal's office. Nuns do
not have a very good sense of
humor.
My Medication
A row of bottles on my shelf
Caused me to analyze myself.
One yellow pill I have to pop
Goes to my heart so it won't stop.
A little white one that I take
Goes to my hands so they won't
shake.
The blue ones that I use a lot
Tell me I'm happy when I'm not.
The purple pill goes to my brain
And tells me that I have no pain.
The capsules tell me not to wheeze
Or cough or choke or even sneeze.
The red ones, smallest of them all
Go to my blood so I won't fall.
The orange ones, very big and bright
Prevent my leg cramps in the night.
Such an array of brilliant pills
Helping to cure all kinds of ills.
But what I'd really like to know...
Is what tells each one where to go?
r 6.:,R
RESIDENT MEETING CHANGE
FOR NOVEMBER
Thursday, November 21.,1.1.:00
Because there are no birthdays to celebrate in
November, the resident meeting has been
shifted to Thursday, November 21, after the
morning coffee.
CHRISTMAS GIFT SALE
NOVEMBER 21.,
There will be a gift sale on November 21
after the resident meeting in the dining room.
If you have gift items you would like to make
available to our PTS community, you are
welcome to create your `booth' on one of the
tables in the dining room.
First come first served for location. Plan your
set up so you will be ready by the resident
meeting as the sale will begin as soon as the
meeting is completed.
CONGRATULATIONS DENISE!
Denise, our cleaner who keeps parts of the
building clean and inviting, will be moving
on soon to work as a dental hygienist. Thank
you, Denise.
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2013
POTLUCK
FRIDAY, NOVEMBER 8
Bring a dish on Friday, November S, 5:00 pm
to the dining room to share. Our potlucks are
always full of a good variety of food, most of
it home made. Keep in mind that the majority
of people will not be using the grill.
THANKSGIVING POT LUCK
TUESDAY, NOVEMBER 26
We will celebrate together for Thanksgiving
with a potluck on Tuesday, November 26,
beginning at 5:00.
PTS will supply the turkey, Linda B will
cook it—with stuffing—and make gravy.
Bring a dish to compliment the turkey. If you
do not want to eat turkey, can't, or won't, feel
free to bring another meat or main vegetarian
dish.
TO ALL O UR R USSIAN AND CHINESE
FAMILY, PLEASE PLAN ONATTENDING.
We are thankful for our multicultural
community.. Help us celebrate it!
SPOT SPOTERS WANTED
We are trying to keep the carpets clean and
inviting for ourselves and visitors. If you
spot a spot' report it to Scott who will take
care of it.
The Office Will Be Closed on
Thanksgiving
1114e,w 4^1i a s
Joanne Hudok
Joanne has been at Plymouth Town Square since August. She waited
two years before she was able to move in and loves it here. Her favorite
shows on TV are the crime shows. She is a walker and you can find her
out and about walking the halls and at Ridgedale.
Her background began in Wisconsin in a small town. She had three
sisters, two still living. At one point she moved to Minneapolis, was
married and divorced. Her only daughter lives nearby with one grand-
daughter.
She worked for 35 years in the photo business, most of them for
Brown Photo where she met Rita, a PTS resident. She remembers how
things changed through the years in the photo business and was primar-
ily in the developing end working with negatives and slides. Unfortu-
nately Brown Photo was not able to keep with all the changes that came
with the digital world and it closed. For the next few years she worked
in customer service at another photo company until she retired.
STUFF YOU NEED TO ItCCIVOW2441
Almonds are a member of the peach family.
A cockroach will live 9 days without its head before it
starves to death.
Americans, on the average, eat 18 acres of pizza each
day.
Banging your head against the wall burns 150calories an
hour.
You are more likely to die from being hit by a champagne
cork that be being bit by a deadly spider.
Elephants are the only animals that can't jump
GROANERS
Statistically, scissors are the ##1 cause of hair loss in
America.
I made an appointment with a new lady dentist but I'm
not sure I should go. Her name id Dee Kaye.
A recent survey confirmed that towels are the ##1 cause
of dry skin.
What do you call 4 bullfighters in quicksand?
Quatro sinko.... .
What lies at the bottom of the ocean and twitches?
A nervous wreck....
What do prisoners use to tall each other?
Cell phones.—
What
hones ._ .
What do Eskimos get from sitting on the ice too long?
Polaroids ._ .
eeLook, dT- Anothersnb !
tell you, thls place is slipping
TODAYS 5TUMPER
No word in the English language rhymes with "orange'
lf
There are only 3 other words that don't rhyme with
anything.
What are they?
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Vic l.g Crossing
MEMORANDUM
To: Jim Barnes
From: Sara Paquette
Date: November 11, 2013
RE: Vicksburg Crossing Monthly Report for October 2013
November Newsletter and November Calendar attached
Rentals:
As of October 31 st we have 94 occupied apartments with 0 vacant, and we have 1 deposit at this time,
giving us a total of 0 apartments available to rent. Because we are anticipating a move out in November
we have a deposit on an occupied apartment.
The Low Income Apartment waiting list now has 41 names so we have been adding interested people to
the list.
Listed below is a breakdown of units that are occupied and vacant.
Style (Total #)
Square Feet Bedrooms
Occupied Vacant Deposits Est'd Move in
Style A (23) 850 Sq Ft 1 Bedroom
23 0 0
Style C (8) 884 Sq Ft 1 + Den 8 0
1
November 1st
Style C2 (8) 950 Sq Ft 1 + Den 8 0
0
Style D (8) 1187 Sq Ft 2 Bedroom 8 0 0
St le D2 (4) 1281 Sq Ft 2 Bedroom 4 0 0
Style E (7) 1055 Sq Ft 2 Bedroom 7 0
0
Style E2 (3) 1055 Sq Ft 2 Bedroom 3 0 0
Affordable
33) 725 Sq Ft 1 Bedroom 33 0 0
TOTALS 1 1 194 0 1 1
6 '
3155 Viclzyburg -Lane N • Plymout%, MN 55447 • P(ione (763)559-1877 • Fax (763)059-0144 • a,%,Nv.ci.plymoiiih.nin.ne
OAtnod by Plymouth HOLLsing and Redevelopment AtithoriLy
EQUAL HOUSING
OPPORTUNITY
Move-Ins/Move-Outs:
In October we had no move outs and we had one move in to a market rate 1 bedroom (style A).
Marketing
Although traffic has slowed due to the approach of winter, we have still managed to keep vacancies down.
Our wait list for the affordable apartment is at 41 so we plan to send cards out this month to check on the
interest level of people on the list.
Resident Services
Our Halloween party was on Thursday, October 3 V. We had pasta and garlic bread from Broadway
Pizza, salad and pumpkin pie. Everyone really enjoyed our musical guest CODA. We had 60 people
attend the party.
The Yoga class on Tuesday mornings is still very popular. The charge to residents is only $3.00 and they
really are enjoying it. We generally have about 15 people that come to the class. If there are less than 10
people that sign up she cancels the class for that day.
We had our monthly birthday party on Thursday, October 17th. We decorated with balloons, festive
napkins and plates. We listed the birthday people on a balloon poster and sang Happy Birthday. We also
give each resident a card on their birthday.
Building Issues
We did not have any building issues this month.
tiic.Isbarg Cxos!41ng
November 2013
Holiday Decorating
Let's spruce up Vicksburg Crossing for the holidays!! Thanks in part to
residents who have been kind enough to donate some of their own deco-
rations or creations, our building always looks great for the holiday sea-
son. If you would like to help
decorate the building please come down to the lobby on Monday,
December 2nd at
b 10:00 AM._
ONQ We have treats, coffee and fun while we decorate!
r r
Hearts & Memorial
V If you would like to donate to the Hearts and Memorial fund please V
include $1 cash with your rent check. You may donate 1 time, each
month, every other month or not at all, it is completely voluntary. We v
use the funds to buy flowers for the residents who have been hospital-
ized or who have lost a loved one.
V
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Holiday Party
Save the date! Our holiday party will be on Tuesday,
December 10th at 5:30. Dan Perry and
Bandana will be performing. Watch for details in the
December newsletter.
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Maintenance and Building Updates
We have a new trash and recycling company that will be taking over on
November 1st. With this newsletter I have included a flyer that lists what
can be put in the recycling bins.
Please watch the garage door close when you enter or leave the garage.
The garage is the most common way for unwanted strangers to enter an
apartment building. Residents play a huge role in keeping our
community safe!!
Thank You!!
Financial Fraud
Older Americans can be victimized by a broad range of perpetrators, including scam
artists, family members, caregivers, financial advisers, home repair contractors, and
fiduciaries such as agents under power of attorney and court-appointed guardians.
Erica Johnson from Home Instead Senior Care will discuss this topic on Wednesday,
November 13 - 9:30am. Come have coffee and treats and find out more on the
subject of Financial Exploitation.
There were several incidents in my police report this month that serve as a reminder
to check your bank accounts often and be very careful about who you trust with per-
sonal information.
Victim's email account was accessed and an unsuccessful attempt was made to
withdraw funds from a retirement account.
Victim met suspect online and sent him $24,657.45 after telling victim he was
robbed while in another county. Victim found out this was a scam.
Unknown suspect accessed victim's bank account removing all funds. Loss $5000
Victim stated she wired $1746 out of state to bail out grandson after receiving a
call he was in jail. Victim found out this was a scam.
Our attitude towards others determines their attitude towards us."
Earl Nightingale
Yoga
We now have Yoga classes scheduled through November. The classes are on Tuesday morn-
ings at 10:00. The cost for class is $3.00 per session. You may pay the instructor the day of
your class. The sessions last approximately 1 hour. Each week there will be a sign
XSAup sheet on the table outside my
office. Please be sure to sign up by 4:00 on Monday if you plan on attending because
we need at least 10 people or the class will be canceled. This would be a great class
to keep everyone moving during the cold winter months.
Please join your friends & neighbors for Yoga in the community room!!!
Turkgy Day Trivia
The first Thanksgiving celebration was held in 1621.
Although they have been unable to verify where it originated the following story could
provide some fun dinner conversation on Thanksgiving day.
In 1952 Swanson's severely overestimated the demand for turkey....by 260 tons!
With so much fowl left over, the owners of the company kept the birds on a refrigerated train
traveling back and forth from the East Coast to Nebraska. Gerry Thomas, a salesman at the
company, had a better idea. He got inspired by airplane meals and brought together 5,000 alu-
minum trays and loads of turkey, peas and sweet potatoes. Because the box car
of the train resembled the shape of a television screen they decided to call the
meals TV Dinners.
Jingle Bells," a popular Christmas song, was actually written for Thanks-
giving. The song was composed in 1857 by James Pierpont, and was ori i M
nally called "One Horse Open Sleigh".
Don't miss our next resident meeting on Wednesday, November 6th
9:00 in the community room.
m All residents are welcome!
Hope to see you at the meeting.
W_
Happy Birthdayto the following
residents this month:
November birthdays will be celebrated on
Thursday, November 21st at 2:00
in the Community Room
The birthday celebration is open to all residents who
wish to come down and help us celebrate.
Even if it's not your birthday)
birthday party is always on the 3rd Thursday of the month.
Arlene Olson
Irving Adams
Adele Colich
Delores Wolfarth
November 3rd
November 9th
November 10th
November 19th
November 29th
November 29th
Today you are You, that is truer than true. There is no one alive who is Youer than
You." Dr. Seuss HWXy Birthday to You!
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GRACE 6225 42nd Avenue North
Minneapolis, MN 55422
MANAGEMENT, 763) 544.9934
INC.
FAX. (763) 5449858
www.gmcernartagement.com
To: Plymouth Housing & Redevelopment Authority
From: Jody Boedigheimer, Grace Management, Inc
Date: November 12, 2013
Subject: Plymouth Towne Square and Vicksburg Crossing Resident Survey Recap
PLYMOUTH TOW.NE SQUARE
127 surveys were sent out and 09 were returned. The results are shown as a total
number divided by the number of responses received for the specific question. Overall,
the residents are very happy. The overwhelming majority of the answers are "Good" or
Excellent".
The average score for the entire survey is 3.5 out of a possible 4 points. The Common
Areas section of the survey scored an average of 3.5 as did the Buildings and Grounds
section. The Administration section returned an average score of 3.8. The Activities
section showed an average score of 3.4; the lowest score, which is still quite positive.
All comments received are submitted in this report. It is interesting to read the diverse
opinions of our population. Generally speaking the comments are positive and show
how many residents like living there and appreciate the staff.
VICKSBURG CROSSING
107 surveys were sent out and 5a were returned. The results are shown as a total
number divided by the number of responses received for the specific question. Overall
the residents are extremely happy giving an average score for the entire survey of 3.7
out of a possible 4 points,
The Common Areas section of Vicksburg's survey was 3.8 giving lowest marks to the
furnishings. The comments, specifically refer to the lobby furniture which is being
addressed in first quarter 2014. The Building and Grounds and Administrative sections
average scare was 3.8 .each. The Activities section was, like PTS, the lowest score of
3.4. Their comments indicate a few would like more involved trips to Old Log Theater or
a casino, etc. We will investigate the cost associated with such trips and whether
enough residents would be willing to pay.
Overall we are pleased to receive such positive and constructive .remarks from our
residents.
ACCREDITED MANAGEMENT ORGANIZATIONO
Specialized Management and Marketing
Plymouth Towne Square 2013 Survey Results, Total Score
of people
who Average Score
answered
I Are they well maintained and comfortable? 237 67 3.5
2 Are the furnishings in the common areas suitable? 230 67 3.4
3 Is the interior lighting adequate? 232 66 3.5-
4 Are the elevators clean and kept up? 237 67 3.5
5 Are the corridors & stairways clean & free of obstruction 241 67 3.6
f -sxk K :-: _ _-
1 How well is the building maintained? 232 67 3.5
2 How promptly does the maintenance staff respond? 257 69 3.7
3 How -well are the grounds maintained? 240 69 3.5
4 How adequate is the outside lighting on the grounds? 227 69 3.3
5 How -clean & well maintained are parking areas? 240 681 3.5
6 How well maintained are the public areas & restrooms? 245 69 3;6
7 How promptly are reported problems responded to? 245 68 3.6
1. Are office hours sufficient? 230 66 3,5
2 How timely is the manager's response to concerns? 240 65 3.7
3 Was the explanation of the building facilities adequate? 234 65 3.6
4 How well does the staff work together as a team? 211 68 3.6
11 Entertainment programs
2034571
3.4
2 Activities programs 206 3.4
3 Frequency of activitieslentertainment programs 1963.4
SEE SEPARATE SHEET FOR COMMENTS
RESIDENT COMMENTS
2013 SURVEY
Manager does a very good job; thanks for everything you do for us.
Great manager; open, friendly and cooperative.
Very nice place to live; it would be better if more people participated in
activities,
Manager is doing a great job; please bring Wi-Fi into building.
Please replace the 2 benches by the driveway and add I more bt the
east and 1 more by the west side of the building.
The manager is the best; so grateful that pets are allowed.
Manager is doing a great job.
Management is good; maintenance staff Is very responsive.
West elevator lobby carpet Is soiled,
Need more presentations on healthy aging.
Need Wi-Fl in building.
Need windows repaired.
Manager makes it very comfortable here; he always has a handshake
and a hello; monthly breakfasts are very good.
Manager and maintenance man are wonderful.
We are 8 year residents, The manager is doing a great job; everything
is wonderful.
Need more entertainment and speakers to get people out of their
apartments.
Maintenance man is exceptional; the parking lot trees obstruct the
lights; don't like the garden -it should just have flowers; manager is
too open with the residents; need better entertainment; there are too
many residents that require health assistance -they should move to
assisted living or nursing homes; too many residents are babysitting
grandkids on a regular basis -we need less kids,
East elevator needs cleaning.
Manager is efficient, caring and loving; we love him (.body and Jim,
too). Common areas need more decor and color.
Moving in was not traumatic thanks to manager; he was with us
through the whole process. We felt right at home from day 1.
Manager has a giving nature; he is unselfish, thoughtful and
considerate.
How many years does a person have to live in an apartment before the
carpets get replaced?
Manager does a great job; we love the monthly newsletter.
Monthly breakfast is wonderful.. . .
Manager does a great job; maintenance responds immediately; lots of
programs and activities.
Manager doesn't know how to manage a building -we need a woman to
do that. He leaves his office to stick his nose in everyone's affairs; he
always tries to find out what's going on and then he talks to everyone
about It; he should go back -to cooking, .
Need a special area for dogs to do their business -not right next to the
building.
Washers and dryers need to be replaced with larger ones -the current
ones are junk; A/C is too cold in the common areas for seniors; the
computers are junk and need to be replaced -too slow.
Keep up the good work.
Should have catered dinners that we could invite friends and family to;
love the building and the people.
Should have a presentation on transportation services.
Need water to be less soft.
Vicksburg Crossing 2013 Survey Results: Total Score
of people
who
answered
Average Score
WN
1 Are they well maintained and comfortable? 193 54 3.6 : = -
2 Are the furnishings in the common areas suitable? 182 65 3.3
3 is the interior IiLhting adequate? 192 54 3.6
7 Are the Elevators clean and kepi up? 178 53 3.4
8 Are the corridors & stairways clean and free of obstruction? 180 52 3.5
91 How wel( is the building maintained? 207 54 3.8
10 How promptly does the maintenance staff respond? 213 55 3.9
11 How well are the grounds maintained? 221 56 3.9
12 How adequate is the outside fighting on the rounds? 206 56 3.7
13 How clean & well maintained are the parking areas? 210 56 3.8
14 How well are the rest rooms & public areas cleaned? 192 63 3,6
15 How RromptlX are reported problems responded to? 214 55 3.9
12
16 Entertainment programs
17
175 51 3.4
17 Activities programs 161 48 3,4
18 Frequency of activities/entertainment programs 170 50 3,4
O_ - - - --
20 Are the office hours sufficlent? 214
ti?uW-is-FF•`h:: _ `!-{
56 3.6
21 How timely is the manager's response to concerns? 217 55 3.9
22 Explanation of the building facilities (CR, Library, maintenance) 200 53 3.8
23 How well does the staff work together as a team? 199 53 3.8
SEE SEPARATE SHEET FOR COMMENTS
VICKSBURG CROSSING
2013 SURVEY
RESIDENT COMMENTS
SECTION ONE/COMMON AREAS
Lobby could certainly use an update,
Appreciate new chairs on the front porch. They are nice and comfortable
Amplification system for speakers
0 Furniture in community room needs cleaning. Lobby furniture is dirty
New paintings in the community room
Future possibility - new prints on the walls
1 always brag to others about these areas
Seating around tables in community room is too crowded. Too many people want to sit
together
The coffee table is a disgrace. Needs to be refinished with a glass on top to protect the
surface. Too many dogs and movers coming in & out
Could use a.vending machine. Couch and chairs could use cleaning just like the carpet
New pictures in community room. -Library lighting
If possible it would be nice to have new art work in the community room, Also lighting is
poor. If we get new & brighter lighting perhaps painting the room would make the room
appear brighter. With so many residents with poor eye sight this would be helpful.. It
would make the deck more useful if we had some type of awning
Elevator carpet, although cleaned is beginning to look shabby. Carpet in community
room needs to be vacuumed better under the tables
Furniture in lobby is worn out. Lobby needs updating. Elevator carpet needs to be
replaced. Would like to see Wil'i in the library. I am very frustrated with uncaring people
using computers and leaving them inoperable. Also residents not understanding the TV
in the exercise room despite posted signs
Clean chairs in community room, bulbs out in community room, New pictures in the
community room. Why no vents or air ducts in the bathroom. Too many towels in
dispenser
SECTION TWO/ BUILDINGS AND GROUNDS
Mike is doing a good job.
Would like to see more space for gardens.
Janitor needs to dust corners - elevator corners dusty & dirty.
Maintenance addressed only when there is a problem. There should not be so many
problems in a building this new.
1 feel the shrubbery that was just planted was a waste of money. Not necessary and we
certainly don't need an expanded garden.
Have problem with resident stealing my newspaper.
30 seconds of cold water to get hot water.
1 wish we could avoid the dust that accumulates on our cars in the garage. Don't know if
there is a solution to the problem.
Love the new shrubs, all the flowers & garden look great. I personally don't like
chemicals on the lawn. Would like to see more space for gardens.
SECTION THREE/ACTIVITIES
Our needs are not related to the programs and activities.
There is more going on for activities than I could go to. Plenty]
I would like to have something more exciting. A trip to a casino or race track or a Las
Vegas night here.
A committee of residents would be nice in order to provide variety. Transportation needs
to be addressed.
I love the singing -groups
Massage for all who need it.
Maybe some outside trips such as Old Log Theater.
Medical - eyes, ears, colds
It would be nice to have a larger exercise room - maybe switch the library & the current
exercise area. Exercise program & WIFI in the building.
Exercise program
Something new and different.
You could post the name of the movie prior to the day it is shown.
Sara does a fabulous job on ail our parties, Would like to see the Gloryland Gospel Band
return. Talent show?
Classes, exercise, book club, wellness issues - not all activities should involve food.
Would very much like trips to Duluth, Lake Superior - rent a bus, Also bus to Hong Kong
buffet, Applebees or a unique thrift store.
Bus to RidgedaIe.
Educational topics.
Some hired musical groups are poor.
SECTION FOURIADMINISTRATION
Manager Sara is the bestl
Sura is patient, kind & understanding. Excellent mgr, Mike is always courteous and
friendly.
We are lucky to have such a great staff.
We have "resident managers" who post signs, push rules, confront others,
Don't know how they all put up with us! But they are all gracious and kind.
Vicksburg Crossing is a very well managed facility with a local staff which is very
congenial and efficient addressing needs very promptly. An environment of friendliness
and comfortable living prevails in this community.
ADDITIONAL COMMENTS
I think living is great at Vicksburg Crossingl There is nothing more I could need or want.
Good jobl
I love living here, The staff is great, the people are wonderful. The location fits my
needs. What a happy place.
Love living herell Everybody is great.
Keep up the great works This is a very nice place to live.
1 am very happy and pleased with living here.
If there is money to extend the garden we should use some to get free internet so
everyone benefits, not just gardeners. A larger exercise room with more equipment, so
2o , r more people can work out at the same time. People with dogs should be reminded
of te rules (short lease, etc.) With rent increase start upgrading carpet for everyone
and appliances.
0 Would be nice to get either Direct or Dish then have a monopoly on one company - no
competition - to lower the cost. Need better choices for cable N.
With the rising costs of groceries and the need for seniors to eat healthy I would like a
grocery share grogram taking advantage of'both' bulk buying and sharing perishable
goods. I would like to look into how these programs can work. Not all renters are
strapped but hate the wastel
1 would like to remain in our "adult living" complex forever - not an asst. living or nursing
home. I hope we don't become a nursing home.
I love living here, and the people are just greatl Great staff, Great maintenance Great
location