HomeMy WebLinkAboutCity Council Resolution 1997-385•
CITY OF PLYMOUTH
RESOLUTION KO.97-395
RESOLUTION ADOPTING "CUSTOMER SERVICE POLICY
FOR APPLICANTS FOR PERMITS AND LICENSES."
WHEREAS, improving customer service is an important goal of the Plymouth City
Council and of City staff; and
WHEREAS, the City of Plymouth issuns thousands of permits and licenses to citizens
and businesses in the City every year. and
WHEREAS, it is important that applicants for permits and licenses understand their rights
to fair and equal treatment under the law when applying for such permits and licenses;
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF PLYMOUTH, MINNESOTA, that the attached "Customer Service Policy
for Applicants for Permits and Licenses" is hereby approved by the Plymouth City
Council; and
FURTHER, BE IT RESOLVED, that all City Departments are hereby directed to
incorporate the policy into their daily activities and operations.
Adopted by the City Council on July 99 1997.
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City of Wymouth
Building Inspection Division
ribPlyf uth, Doth Blvd.
Plymouth, MN 55447-1482
(612)509.5430
To akA& inspectioim all
(612) 509-5449
Plymouth
Building Permits
And Inspections
Helping You Get
The Job Done Right
Tum Around Times
For Peffnit Applications
and Inspections
Who's Who
Community Development Department
Protective Inspection Division
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City of Wymouth
Building Inspection Division
ribPlyf uth, Doth Blvd.
Plymouth, MN 55447-1482
(612)509.5430
To akA& inspectioim all
(612) 509-5449
Plymouth
Building Permits
And Inspections
Helping You Get
The Job Done Right
Tum Around Times
For Peffnit Applications
and Inspections
Turn Around Times for Permit Applications
The Buitdhmg hrtpaoxion► Dhrhiarh strive b meR
the (drawing standards for checking pled„ It.
wHtg permits and conducting Inspections.
Cl add8b and inloffration sheeta are available
b help cusstonhtrs lohow what co rhsdarMsa sant.
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fivefive bssinasa deys upon receipt completed
apipMced ort end maMrlah. Up b the additorul
vhedWorkingdays may� b evalwte res
and
Setwr ase WNer, Madideai
Maximum of one business day upon receipt of
e mpkbd application toms.
Mmudmum often business days upon receipt of
con.j.. applloation and materials. Building
stag will provide a letter detailing any plan da
Bciendunotedtoall appilcoft Aho, and very
Impontan!ly, all related special conditions of
approval, detailed in the City Council action or
administrative action authorizing the permits,
must be satisfied before permits am issued. Up
to ten extra business days may be needed when
reviled plans and information am submitted
Hddtbg Tenant Mas in
ContsurdalAndustrW Building
Maximum d five working days upon receipt of
completed application and materials.
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morirnunh at inaa
three ixsdays upon receipt
ofcanpkMdkation, plans and materials.
fcSWIM when applicallorts we madit "Pa.
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of WorL
Sips ass Meeting Fernaib
Maximum of dean business days upon receipt
of=mpkiadWolcation, plass, and materials.
Graph rerrsib
Wiil be reviewed and muted to the City For.
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Approval within two
City Forester
no City and City E
st deer uhf receipt.
ngineer will scum
application materials and plass, indicating ap.
provai, special condition or disapproval no
mare than five business days&* receipt d the
materials. The permit will be issued within one
business day ager receiving the approval from
the City Forester and City Engineer and
afterany1ewiredagme- �-
menta and financial auwa -
Inspection
Inspection rRequests for
specific times will be hon•
ored whenever possible. If the
requested time is not available, the
customer will be advised so that
an alternate time or the next
business day can be selected.
BILL OF RIGHTS
Cualiow srtvvice ►ropey
A"knob fir Pe ifs ad tfceaees
in order b assure fair and equal t,"en m undo the law d applicants for all types d
penia and licenses issued by the Qty of Plymouth. the following standards for our actions
have been adopted by the Gtr.
1. You have the right to be urasad counMauely and respecoWly at all tones during the course
of your business transactions with the Qty.
2. You have the right to request an informal me" with ", prior to subndssion of your
applkation. to discuss any questions or concerts you may have with the appika km% plan
review, imeWpt;on or inspection process.
3. Ycu haw the right to request a copy of any specific dtadon of a Ift ordlnaryce, cock or
city resolution that is the basis for our ra luiramen ts.
4. You have the right to appeal any decision of any telorcing ollkial widhaA fear of reprkal
to an employrtds wpervisor, department head, and, It neonsary, a the city massage
S. You have the right to timely decisions based upon written departmental standards astab
lishad from time to tirne.
6. You have the right to have City personnel make a good faith effort b explain all relevant
codes and recpmirements at the time your license or permit appIWAdon Is approved.
7. You have the tight to have all rulings and interpretations folktwing the original nvkw of
plans which have a significant impact on the cost or thnely wmpkton of a project re.
viewed by a supervisory person in advanced their h wane aid to hsve a specific citation
of the regulation that is the basis for the ruling.
8. You have the right to prompt action on your application or request for inspection of your
work, even if the regularly assigned staff person is not available.
Adopted by the City Council an luly 9,1997